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Mazda de Laval
Laval, QC
86 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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86 Reviews of Mazda de Laval
May 08, 2024
Avoid the service department of this place, they are thieves, literally. They only tell you if the inspection is under warranty if the car enters the garage, how naïve is that? What an alibi for a perfe thieves, literally. They only tell you if the inspection is under warranty if the car enters the garage, how naïve is that? What an alibi for a perfect thief. And once the inspection of a simple battery has been done, they tell you we have to charge you $91 tax in for a battery check, knowing that my 2022 vehicle is still under two warranties and I have asked the guy thrice to make sure I don't pay a penny. They are thieves especially this guy called Jimmy. You want to rob your customers, then handle the bad reputation; I am going to post this on my entire social media accounts and spread it with my connections. Good luck with your $91 but you're going to lose much more customers and money, trust me, I don't joke. You have messed with the wrong customer. More
by ehsarkis
Employees Worked With
Jimmy
Helpful September 01, 2023
Overcharge for service, do not give you all parts after work even if you asked (got some, not all) Invoice is not detailed, no amount of time worked, no price per hour, no part cost, only a "global" amoun work even if you asked (got some, not all) Invoice is not detailed, no amount of time worked, no price per hour, no part cost, only a "global" amount for each job, pretty sure this is not legal, and will make a complaint. More
by Unsatisfied
Employees Worked With
Not sure
June 08, 2023
I bought a used car there recently. The General Director Alex was excellent, professional, customer oriented for sure. It’s too bad that the rest of his team isn’t as excellent as he The General Director Alex was excellent, professional, customer oriented for sure. It’s too bad that the rest of his team isn’t as excellent as he is. If they all would have been, this dealer would have had a 5 star review from me. I give them a 4.5 star which is pretty close to excellent. Reason for lost points are missing papers both at finance meeting and when receiving the vehicle, the finance person never returned my calls, a seemingly inexperienced after sell rep and seemingly overworked cleaning team that didn’t finish cleaning the car and the other wheels I was told would be done. Again the General Manager was fantastic. I do recommend this dealer. More
by Happyused
Employees Worked With
Alex
February 15, 2023
Service exemplaire ! Tout le personnels nous à acceuilli chaleureusement. Professionnaliste impécable. Je recommande ! Un gros merci à Wafik, Jade et Sergio ! J'adore mon Tout le personnels nous à acceuilli chaleureusement. Professionnaliste impécable. Je recommande ! Un gros merci à Wafik, Jade et Sergio ! J'adore mon CX-5. More
by Kevin V.R.
Employees Worked With
Jade Boulet Lalonde, Sergio Rodrigues Martins, Wafik Ould-Brahem
February 06, 2023
Je suis arrivé le matin avec ma voiture qui n’était plus adapté, dans la même journée j’ai été super bien conseillé par Mirkens Joltéus qui m’a dirigé vers le véhicule adapté pour moi un grand merci et auss adapté, dans la même journée j’ai été super bien conseillé par Mirkens Joltéus qui m’a dirigé vers le véhicule adapté pour moi un grand merci et aussi à Jade Boulet qui a remué ciel et terre pour que je puisse partir la soirée même avec ma voiture que je regrette aucunement ! More
by Matis Labbe
Employees Worked With
Mirkens Joltéus et Jade Boulet
January 20, 2023
Experience with Mazda for the lease of my CX5 was seemless, starting from sales, to paperwork until delivery! This Branch is one of the biggest in Montreal, they can process delivery faster than any seemless, starting from sales, to paperwork until delivery! This Branch is one of the biggest in Montreal, they can process delivery faster than any other branch! Highly recommended More
by Elyse El Kharrat
Employees Worked With
Valérie, Sergio and Karine
January 08, 2023
J’ai apprécié le service de Mazda de Laval. Ils ont été à l’écoute de mon besoin et c’est ça qui m’a motivé à continuer avec eux. J’ai apprécié le soutien de Valerie Demers aux ventes, j’ai aim Ils ont été à l’écoute de mon besoin et c’est ça qui m’a motivé à continuer avec eux. J’ai apprécié le soutien de Valerie Demers aux ventes, j’ai aimé le bon service de Suzanne au crédit et sans oublier le service impeccable de Sergio à la livraison de mon véhicule. More
by Pierre Yvon Clervil
Employees Worked With
Valerie Demers, Suzanne Paré, Sergio et Suji
