Markham Honda

While I waited I've been to Markham Honda before to service my first car. I did not want to take the shuttle because my destination would be too far. So I hung aroun I've been to Markham Honda before to service my first car. I did not want to take the shuttle because my destination would be too far. So I hung around the center. There are free donuts, coffee, and tea. I'm really glad there is a charging station. I would bring all my work there while charging my laptop. A man who sat next to me used the provided landline to do his own business while he waited for his car. The last time I came to service my car, I was told the job would take 1.5 hours. It took 2.5 hours and I was late for work. So I knew THIS time that I should prepare to be late for anything; hence I brought a lot of work to do on my laptop. I was told the job would take 1.5 hours again. Surely enough, the job took 3 hours. I guess I am happy that I know how to keep myself busy for a long time... but it would be nice if I was warned a proper duration in the first place. More

Friendly & Professional service The representative is very friendly and always give professional advice, will explain the issue of my car with patience. The excellent customer servi The representative is very friendly and always give professional advice, will explain the issue of my car with patience. The excellent customer service is provided from the beginning (when I stepped in) until I left from the place. More

Very Long Wait Time - Need Improvement!! I made a pre-ordered winter tire from markham Honda with a service appointment for installation, and despite arriving 15 minutes ahead of my appointed I made a pre-ordered winter tire from markham Honda with a service appointment for installation, and despite arriving 15 minutes ahead of my appointed time, I waited for 4.5 hours before getting my car back. Of my many years of sending my car for service in different locations of Honda service, this is by far the longest wait and totally not acceptable. Please do something about your scheduling and do not take in more customer that your workshop can handle....lest you want to see your service quality drop and complaints increase!!! Ken Wong More

2 Hour Oil Change We booked an appointment for a simple oil change. We arrived at the dealership on time for our 10:15. After an hour of waiting, our vehicle was still We booked an appointment for a simple oil change. We arrived at the dealership on time for our 10:15. After an hour of waiting, our vehicle was still sitting on the lot untouched. When we went up to the service desk to inquire about the progress, the emotionless service lady who clearly did not seem to enjoy her job gave us a response that the technicians were very busy and they were trying their best. After another hour of waiting we finally received our vehicle back unwashed, and washer fluid that was not topped off, these previous mentioned services are usually provided by you're competitors without request. What was expected to be a 30 minute service took this dealer well over two hours to complete. My suggestion is in the future, if you know your technicians will be occupied, then don't over book appointments and keep your customers waiting. More

It was an excellent experience Syed is very cooperative and he knows how to build relations with the customers. I was completely satisfied with the service. Thanks Syed for helping Syed is very cooperative and he knows how to build relations with the customers. I was completely satisfied with the service. Thanks Syed for helping me again. More

Friendly people! Was a little confused at first with where to go once I walked through the service door entrance since there were a row of desks and people busy on the Was a little confused at first with where to go once I walked through the service door entrance since there were a row of desks and people busy on their computers. I was told that someone would be with me shortly and was helped by Alvin, really nice guy by the way! He got all my information down quickly and called me when my car was ready to go. The lady that cashed me out was really nice and friendly as well, overall it was a great experience! More

Maintenance service Excellent and quick service. Sophia has been very friendly and helpful. She was knowledgeable and provided useful information for me to make service r Excellent and quick service. Sophia has been very friendly and helpful. She was knowledgeable and provided useful information for me to make service related decisions. More

Very good experience Larry Koo was most attentive, polite, pleasant and informative while assisting us. He was quick to answer to any questions we had. We certainly would Larry Koo was most attentive, polite, pleasant and informative while assisting us. He was quick to answer to any questions we had. We certainly would recommend your dealership to our friends. More

Fast n friendly service Just the way i wanted my car service.Iwas explained what and how long . It actually was done quicker than i was told to wait.Bought the mats as well a Just the way i wanted my car service.Iwas explained what and how long . It actually was done quicker than i was told to wait.Bought the mats as well and was a nice discount too. More

Acceptable service at dealership Having been to this dealership for the past 10+ years, I would say the last visit was better than some of the previous ones. It has met my expectation Having been to this dealership for the past 10+ years, I would say the last visit was better than some of the previous ones. It has met my expectation for the kind of service rendered. Unlike some of the previous services, Sophia was instrumental in looking through my history to see what services were completed previously on the vehicle rather than blindly offering work items (often unnecessarily). When reporting what work needs to be done, I would suggest that service reps do not mislead the clients by saying that 'we will give you a discount on this item' unless it is TRULY a discounted item. Sometimes, I would check back at the same work item that was previously completed several years ago and find that the cost is exactly the same!! More