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Mark Wilson's Better Used Cars

Guelph, ON

4.7
1,836 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,836 Reviews of Mark Wilson's Better Used Cars

January 30, 2017

Fantastic Beverlee was amazing - she made the whole process seamless - the entire process was wonderful and I would recommend Wilsons to all my friends and fam More

by cathy_806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverlee Boettger
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for your five star review. We are very happy Mark Wilsons could be there for you with this purchase and thank you for recommending us to your family and friends.

January 28, 2017

2014 Mazda 3 The car was the exact car of what we were looking for. Sale process was very good; smooth pick up process. I sent my spouse and daughter to pick the More

by smith1294
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Breese I don't know who Shannon Brand is., Jason Beyers, Shannon Brand
Jan 31, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for your comments. We are really happy we could work with you to find the car you were looking for. As far as the one key provided with the sale; below is an excerpt from Company Policy - this policy is displayed on every vehicle. Quote *Our Key Policy. Wilsons pre-owned vehicles come standard with one key. If we received more than one key from the previous owner, we include them. Additional keys may be purchased at the time of sale. Ask your Sales Representative for details* Unquote Unfortunately perhaps you did not see this information, please contact your sales representative at Mark Wilsons to order an additional key. Enjoy your Mazda 2014-3 !!

Jan 31, 2017 -

smith1294 responded

Thank you for your reply and no - this information was totally not observed. Do you feel that it would be good business practice to have this conversation with buyers and include in that conversation how the buyer can go about obtaining a second key because at this point - I have no clue and yet am worried about what to do if we mislay the initial key. Perhaps you could post some insight on this - that would be helpful.

Feb 01, 2017 -

Mark Wilson's Better Used Cars responded

Neil P our Sales Manager will be reaching out to discuss as we would like to help out if we can to try and find a solution for you. Thank you

January 27, 2017

Speedy, Friendly Experience Everyone we dealt with, from the receptionists to the salesperson to financial services to delivery coordinator was friendly, knowledgeable, and helpf More

by TeacherJen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Brand, Ramsey Ghandour, Jeff Botter
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for your great review. We are very happy to hear our staff was there for you and available to answer your questions and you felt treated well on your trade in. Thank you for your future recommendations!

January 27, 2017

Effortless car buying No business is perfect, and even the best get it wrong occasionally. My experience with Mark Wilsons makes me want to buy another car just to witness More

by wpmccallum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Tony Gallucci, Jeff Botter
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for review and compliments. We are glad your experience has been a positive one and very happy to hear your experience with the service department also has been great.

January 26, 2017

Pretty awesome collection They made my purchase absolutely hassle free. Before going down there I selected a few cars, test drove them and made my selection all in one day. My More

by drjarral
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Clarey, Kim Culling, Shannon Brand
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for the wonderful review. It is a pleasure to hear someone received such great service. And thank you for the future recommendations.

January 25, 2017

Amazing Customer Service A friend recommended this dealership to me. I looked at cars on their website, and I was desperate for a car! I called and set up an appointment, walk More

by rachaelbawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Knight, Shannon Brand, Karlee McDonald
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for your positive comments. We are really happy we could be there for you with this purchase and really pleased you love your new car! Enjoy!

January 24, 2017

Best Customer Service Experience Sarah was my contact at Wilsons and she treated me so well, she went above and beyond for me. She responded to my questions within minutes. She made More

by Cheryl N.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Teles
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Cheryl thank you for such wonderful words. We are very happy to hear you received such great service from start to finish. We look forward to working with your daughter and will also provide her with the same great service.

January 24, 2017

Excellent Purchase Experience My wife and I recently purchased a 2014 Honda Accord - we started our process with online research and were immediately impressed with Mark Wilson's o More

by Ron & Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Velkovski, miguel juan
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Ron & Teresa Thank you for your review. We are pleased to hear you received such exceptional service and were impressed by the online system. Thank you for the future recommendations! Enjoy you 2014 Honda Accord!!

January 24, 2017

Quick, efficient service and great car at a good price. Sales guy was patient. Dealership ran well and I felt I was looked after and ended up with a deal I was happy with. If go there again. More

by stuartrose1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider, Shannon Brand
Jan 30, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for your review. We are really happy to hear you felt looked after and ended up with a great deal!

January 20, 2017

Wonderful service. No complaints. I just purchased a 2011 Nissan Altima from Wilson's. I needed a car right away, and they were very efficient. The car itself is in immaculate shape. W More

by margaret83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beyers
Jan 23, 2017 -

Mark Wilson's Better Used Cars responded

Thank you for your kind words. I am pleased to hear we could assist you with this purchase in an efficient way. Enjoy your 2011 Nissan Altima!!

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