Maple Mazda

Good sales, poor service Sheldon was amazing. However, his manager Ryan could use a bit of training and learn how to speak to customers. Sheldon was honest & friendly. He Sheldon was amazing. However, his manager Ryan could use a bit of training and learn how to speak to customers. Sheldon was honest & friendly. He was professional and trustworthy. Regarding Bill, I understand he has a job and has targets to hit, if he could balance out his efforts and time between trying to sell insurance and warranties along with the car specs and paperwork, it would be a more pleasurable experience. More

Excellent experience Sheldon was absolutely fantastic! Very friendly and made me feel comfortable throughout the whole car buying experience. I don't understand anything a Sheldon was absolutely fantastic! Very friendly and made me feel comfortable throughout the whole car buying experience. I don't understand anything about cars so Sheldon took the time to explain everything in detail and helped me make an informed decision. By the end of it, I felt good about the car I bought and I would definitely recommend to see Sheldon at Maple Mazda. By far, BEST experience!! More

Good Experience Sheldon was very helpful and knowledgable about the cars. He made me comfortable when purchasing my car, I would recommend him to anyone buying a car. Sheldon was very helpful and knowledgable about the cars. He made me comfortable when purchasing my car, I would recommend him to anyone buying a car. More

Bad first experience with Mazda My wife and I were looking for a new car. We surfed around and saw an amazing 2014 Mazda 2 GS with a bunch of options on it for $16K and only 6K kms My wife and I were looking for a new car. We surfed around and saw an amazing 2014 Mazda 2 GS with a bunch of options on it for $16K and only 6K kms on it. So far so good. We live in Kingston and the dealership was in Vaughan so I was dealing with Sheldon over the phone and through email. He provided a bunch of info and also a video of the car. Nice touch. Things were still good at this point. Financing was arranged to purchase the car. The finance person Bill offered discounts on the financing in exchange for me purchasing extended warranty and an undercoating. Seemed a little shady to me but I like the idea of the extended warranty so I agreed to it. Then things went downhill fast. On the day I arranged to pick up the car I was rushed into signing the paperwork without even seeing the car. When I did see the car there were several paint chips, a scuffed hubcap and it was missing the advertised Bluetooth option. When I complained I was apologized about the paperwork signing rush. Apparently this is how they normally process delivery according to Ryan the manager. They also outright refused to negotiate on the price despite my concerns. The paint chips complaint they resolved by sending me a vial of touch up paint. No response about the hubcap. The Bluetooth issue was very disappointing. They first offered me an aftermarket solution that I didnt want as it would be an eyesore on the dash. I requested the official Mazda one which was also cheaper but apparently they couldn't order it as it was a USA part so I settled on a visor clip model just to put the issue to rest. I love the car. I would totally buy a Mazda again. Maybe I was expecting too much but I would not go to this dealership again. They resolved my complaints to an extent but I feel they could have done more. More

Comforting, fun and excellent experience! As this was my first time buying a car I was very nervous and did not know much. As I walked in Sheldon made sure I was helped right away. He made sur As this was my first time buying a car I was very nervous and did not know much. As I walked in Sheldon made sure I was helped right away. He made sure I knew everything about the car and assured me that this would be the car for me. I was then introduced to Bill and Paul. These employees have helped my sister with her Mazda3 therefore I knew I was in the right hands. Overall, with Sheldon's expertise I was able to feel comfortable in the Mazda when I drove away with it and I also knew my financing was all sorted out with the help of Bill and Paul. More

Excellent Experience- Complete Satisfaction By far the best experience I have had with buying a vehicle from all those I dealt with. Esso was a great sales person with extensive knowledge and p By far the best experience I have had with buying a vehicle from all those I dealt with. Esso was a great sales person with extensive knowledge and professionalism. He truly understands the business and his customers which makes for a great experience. Paul and Bill were also fantastic and truly ensured my complete satisfaction. Thank you all at Maple Mazda for your service. You are definitely a dealer of choice and I highly recommend you to others. More

Complete Satisfaction I had amazing service and I give all the thanks to Sheldon he was a great sales person and made my car shopping and decision an ease it was complete I had amazing service and I give all the thanks to Sheldon he was a great sales person and made my car shopping and decision an ease it was complete satisfaction!! -Dian& Noel Brown More

Sheldon was great. Very informative and friendly Sheldon was great. Helped me make an informed decision and get the vehicle that I wanted. He did not harass me daily like other dealerships did. Sheldon was great. Helped me make an informed decision and get the vehicle that I wanted. He did not harass me daily like other dealerships did. More

Friendly, respectful and willing to do whatever necessary In the market for another car and in no hurry to get a new one, we had researched other makes and models, visited other dealerships, left messages, et In the market for another car and in no hurry to get a new one, we had researched other makes and models, visited other dealerships, left messages, etc. Sheldon at Maple Mazda was always there to answer emails and phone calls and follow up with us. No other dealership did that. Once through the door, it was obvious to my husband why my daughter purchased her vehicle at Maple Maza. Everyone had a smile for us, we were not kept waiting and through some very tough negotiating and several showings at the vehicle and what must have felt like a million questions, Sheldon was ever so professional and honest. Bill was also very professional and courteous and never pushy! would definitely recommend the dealership to everyone looking for a car for not only the staff but the quality of the vehicle and after sale care. Once the deal was closed, we were welcomed into the family which was pretty cool! More

You’re treated with respect, welcome to your new family! We found Maple Mazda on dealerrater.ca, after searching for a new Mazda dealership because of an appalling experience with a Mississauga location. Du We found Maple Mazda on dealerrater.ca, after searching for a new Mazda dealership because of an appalling experience with a Mississauga location. During our first visit with Maple Mazda, we quickly realized why they had such a high customer service and experience rating. This past fall, we had the pleasure of meeting Sheldon and Paul during our first visit. They genuinely wanted to get to know you and it was very important for them build upon this relationship. My fiancé and I were looking for a dealership who cared more than just to make a sale, rather instilling a level of trust and rapport for future visits. We could see the level of pristine customer service at Maple Mazda, as it was apart of everyone’s philosophy, not just the sales team. We chose to hold off on our dealerrater.ca review to see how their level of service was months after our purchase. Since our lease, we have returned for service appointments and are very happy with the decision we made to lease from Maple Mazda. The service staff shared the same values as Sheldon and Paul. We will continue to return to Maple Mazda for future leases and servicing, because we believe in being treated with respect, honesty and accountability. Maple Mazda has shown my fiancé and I that we are not just a number, rather returning customers they know by name. Thanks again Sheldon and Paul! Richard & Stephanie More