Maclin Ford

Very disgusted/disappointed with the service that I have Very disgusted/disappointed with the service that I have received from Maclin Ford. I request quote/service date for two new front tyres to be order Very disgusted/disappointed with the service that I have received from Maclin Ford. I request quote/service date for two new front tyres to be ordered and fitted on to my truck for a certain date. I phoned to book my service a week in advance & gave all my details as required including the tyre info. I was also told they would be ordered and to be at the dealership for 930am for the service. Customer service over the phone was very poor, I had to remind the customer service rep after I was booked in “do you need to know what service I need” as the rep was about to hang up. Rep mentioned yes the tyres will be ordered and you are booked in. The day of the service I arrived early to drop my vehicle off and mentioned I was going to be working at 1230pm. I instructed the service advisor to call me if it was going to be longer then 1130am as I needed to arrange transport to work. 1130 came around and I arrange transport and was put out of a vehicle for the full day. This not only caused hassle for me but also put me out of transport home after work. I got an email which was not instructed when I dropped of the vehicle but I mentioned to call me as I was working, my file is on the computer as I have had service before. I had to call twice due to being busy at work, and there was no empathy from the service advisor and all I was being instructed was find another date as the tyres are not in the shop. “This should of been checked before hand as I wasted my time/money arranging transportation to work. This was my only time out of a busy schedule I could get them fitted and purchased. I arrange for my truck to get picked up by a family member, when they arrived at the dealership, they to were treated with a xxxx attitude. No empathy or compassion from the people at the service desk. It was also heard by the family member when asked they asked for the keys they heard from Maclin Ford employees say “just give them the keys” in a rude manner. What should of been a couple hours for service to my truck put me out of a vehicle for the whole day. Maclin Ford is well known put in this instance treating not just one person with bad customer service but 3 people is not a way a professional business should be conducted. I am still without tyres that I was going to buy for my truck and will be wanting to speak with higher management on this issue. I wish I could of gave a 0 star rating for this experience. Regards Iain More

Absolutely the worst car dealership I have ever dealt with. DO NOT BUY ANYTHING FROM MACLIN FORD!! My salesperson was completely scummy, he had presented me with false numbers at the time of negotiations with. DO NOT BUY ANYTHING FROM MACLIN FORD!! My salesperson was completely scummy, he had presented me with false numbers at the time of negotiations then completely changed the numbers once it went to financing department. Then blatantly lied to me trying to make it sound like I miss understood when I had a copy of our original agreed upon numbers on hand. Also my salesperson lost my spare key and then tried to hide the replacement fee within my purchase order luckily I caught it then he tried to tell me that I needed to pay for the replacement key which is complete hog wash as they were the ones who had lost it in the first place. Then their purchasing department forgot to order my winter tires I had purchased with the vehicle TWICE. Making me have to make multiple extra trips across town to deal with their negligence. Then once they finally got my tires in (weeks after purchase) they installed them on my vehicle and then put lock nuts on the tires without telling and without giving me the locknut key. When I brought my vehicle to get my tires changed at another establishment on appointment I was told by them that they needed a key which I was never given. Then it took Maclin Ford another 2 weeks to get the proper key in forcing me to drive on winters during a heat wave in that time. Most recently my 3M tape has been peeling off. I have put less then 10000km on since the time of my purchase. Instead of taking ownership of their poor craftsmenship of the technicians that work there. They expect me to pay for removal and replacement of the 3M. Shameless, negligent, xxxx poor technicians, scummy sales people who will lie to you face. By far the worst dealership to do business with. I am warning anyone looking to buy a new or used vehicle DO NOT BUY AT MACLIN FORD!! More

I did not like their behaviour. They care just to make more money. The customers are very important to them until selling a car, truck, SUV... After that, you are not important to them. If you have a prob more money. The customers are very important to them until selling a car, truck, SUV... After that, you are not important to them. If you have a problem with the car(used) which is you bought from them just 2 weeks ago. Forgot it. Just go service and pay more more more... Maclin Ford, keep it away... It was a big mistake for me to buying a FORD ESCAPE 2016 from Maclin Ford. It Never will happen again. More

Very bad service department , Mechanics made the "problems" that the SUV was having worse!! I don't trust them, I am going back to GM "problems" that the SUV was having worse!! I don't trust them, I am going back to GM More

Very poor experience. Jillian Story was my product advisor. Tye Gugulyn was the sales manager. Amanda Carson was the finance manager. I spent 4.5 hours at Maclin Ford and put $5000 on a 2020 F150. Ji advisor. Tye Gugulyn was the sales manager. Amanda Carson was the finance manager. I spent 4.5 hours at Maclin Ford and put $5000 on a 2020 F150. Jillian called me next evening to say that the tuck was no longer available. I drove to Maclin the next day and wanted to purchase another F150 when Tye told me it was sold. I requested my money back and Tye agreed to refund it remotely as his finance manager was busy. 4 days later Tye called to say truck was available again. I refused to do business with him so he said I had signed on a non refundable deposit. Left messages for Jill, Amanda and Tye with no return calls. Finally after speaking with James Fyles and Trever Carson I was able to get my $5000 back. Thank you to James and Trevor for taking my concern seriously. As a return customer I was very disappointed. Bought a new F150 in 2011 from Maclin. More

Do not buy from these crooks! 2020 bought a 2016 ford f150 2.7 l blew the rear main seal and others 3 times. i decided to work with the dealership and upgraded to a 2018 f150 3.5l thinking my nightmare w f150 2.7 l blew the rear main seal and others 3 times. i decided to work with the dealership and upgraded to a 2018 f150 3.5l thinking my nightmare would be over but no not even 3 payments in leaking oil among other issues . it was funny the inspection that was done when i bought it was squeeky clean. apparently alot can happen in a month and i was still driving on the tank of gas the dealership put in . they do not care that they sell people junk cause they know theres nothing you can do once you sign. i demanded my money back and was told they couldn't do anything . I highly recommend ANYONE who bought a f150 from Maclin bring it to another shop and get them to check for oil leaks ! customer service does not exist there it seems they take great pride ruining peoples lives . please tell your friends and family to avoid Maclin i dont want to see other people going thru the nightmare i am going thru More

Dealer called me to see car day time as it was night last time only did a test drive. Next day they phoned me I went their it was out for screen repair. Sales person promised he bringing car to show me at my time only did a test drive. Next day they phoned me I went their it was out for screen repair. Sales person promised he bringing car to show me at my address but he never came. Next day I called him he promised again but never show up. Very bad experience More

Worst customer service. They are a bunch of lying scam artists and never keep their words. We have gotten nothing from the very expensive warranty we were tricked into purchasing. They have given us the r artists and never keep their words. We have gotten nothing from the very expensive warranty we were tricked into purchasing. They have given us the run around for years and we are sick of chasing them down. I hope people look at these reviews before purchasing a vehicle from them. It will bring you nothing but regret! More

Do not buy from Maclin Ford!! They do not care about customer satisfaction at all! I bought a brand new vehicle and once it was dropped off it had rock chips, scratches, and a broken plastic molding. It customer satisfaction at all! I bought a brand new vehicle and once it was dropped off it had rock chips, scratches, and a broken plastic molding. It went in to get fixed and still came back with rock chips, and the molding was still not replaced. No one will get back to me about these issues that have still yet to be resolved. The upper management, Trevor and James, do not keep their word and ignore all emails and calls once they think the job has been done. Save your money and buy elsewhere that will actually be considerate of the money you are spending on a brand new vehicle! More

I've been scammed by Ron Hyshka!I bought a 2018 Ford I've been scammed by Ron Hyshka! I bought a 2018 Ford Transit a couple weeks ago, arrived at home I realised that there is a huge bump on the roof. I I've been scammed by Ron Hyshka! I bought a 2018 Ford Transit a couple weeks ago, arrived at home I realised that there is a huge bump on the roof. I made the deal by internet with a third parti, so we didn't see the truck before and no one told us about this issue. I didn't see the bump either when I picked up the truck because he makes 8.5 feet tall. It's a 1300$ paint job to fix it so we've tried several times to get an arrangement with finance manager Ron Hyska who closed the deal but there's nothing to do with him. Same thing with general manager Trevor Carson and general sales manager James Fyles. Don't trust anybody there! More