Maclin Ford

Had an absolutely fantastic experience with members of the sales team, namely Chris Pennoyer, Sean Ochosky, and James Bearzatto. I was looking for a gently used fourth-generation GMC HD with specific feat the sales team, namely Chris Pennoyer, Sean Ochosky, and James Bearzatto. I was looking for a gently used fourth-generation GMC HD with specific features within the trim level I wanted. I specifically contacted Chris Pennoyer after reading various positive customer feedback reviews to inquire about a truck of interest on their website, but it was short two must have features I was looking for. Chris was able to come up with solutions to get the factory like options I needed added to the truck. I also dealt with Used Vehicle Sales Manager Sean Ochosky, as I had a premium trade to discuss numbers on. I'm located 8 hours away from Calgary, and this deal was seamless from start to finish, completely done over the phone and email. These gentlemen acted with honesty, integrity, intent, and with absolute transparency about the vehicles history. The Truck was delivered to my door exactly as portrayed, with no surprises. Highly recommend giving Maclin a chance to earn your business, as I have dealt with a number of different dealerships over the years, and nothing compares to the customer service I have received from this group! More

Initial contact was rushed and salesperson was rude and dismissive. Took us straight to his desk, ignored my wife and started with trying to get all my contact info and seemed disturbed I wasn’t trading i dismissive. Took us straight to his desk, ignored my wife and started with trying to get all my contact info and seemed disturbed I wasn’t trading in my current vehicle. When I gave him what I was interested in (Explorer Platinum or ST) his response everything was going for MSRP and the ST was even going at a premium to list. Given his demeanour we decided Maclin didn’t need or want our business.. More

Got myself a used Ford Edge and had Brad Pisani as sales rep, very courteous and helpful rep, very courteous and helpful More

Don’t bother stepping foot inside!The lack of Don’t bother stepping foot inside! The lack of professionalism and incompetency was almost unbearable. At first I had a positive experience with Ha Don’t bother stepping foot inside! The lack of professionalism and incompetency was almost unbearable. At first I had a positive experience with Hanna, the sales rep who was helping me with ordering a new truck. Shortly after ordering my sales rep left and her replacement barely spoke English. Every time I called and left a voice mail he would respond with an email that clearly was from google translate. Numerous calls to the sales manager, Steve, went unreturned until he called and mentioned if I removed some features it would speed up delivery. After agreeing to remove some features and no communication for 5 months, he reached out saying my truck was on its way. I had went to another dealership shortly after my first email from the non speaking sales rep and ordered my perfect truck….long story short I was driving my new truck when Steve phoned saying my watered down truck was in…. Lessened learned. Do not go to Maclin! I doubt you they even ordered the truck when I placed my order More

Great customer service. Staff are friendly especially Himanshu and Andy. Reem of service department and technician Bob were so nice too! Thanks guys! Himanshu and Andy. Reem of service department and technician Bob were so nice too! Thanks guys! More

I purchased a year old truck from Maclin, sight unseen delivered on a semi to my door. The truck arrived with no floor matts in it, interior wasn't as clean as it should be, windshield was chipped in half delivered on a semi to my door. The truck arrived with no floor matts in it, interior wasn't as clean as it should be, windshield was chipped in half a dozen spots (the Sales Rep had told me it was brand new), and it had 38,000 KM on it, (the bill of sale displayed 31,000 KM). The Sales Rep also assured to me that the truck was fully inspected and will pass an out of province safety, which it didn't due to aftermarket tires and a lift kit that was deemed unsafe for the road; along with the damaged windshield. Maclin reimbursed me for the windshield and floor matts, along with a PST reimbursement because Maclin originally charged me PST, but didn't document it properly on the Bill of Sale with a PST number, resulting in me paying ~$3,000.00 in tax an additional time before I could insure the vehicle. I was responsible for the necessary repairs in order to insure and plate the year old truck. The truck had been purchased from Maclin with emissions modifications which I was aware of, aftermarket exhaust and tuning. The Sales Rep (Ali Al-Shimari) assured factory warranty was still remaining even with the modifications; I had written evidence of this and this was the only reason I purchased the truck (who wants a year old truck with invalid warranty?) When I spoke with James Fyles, the General Sales Manager, and provided the evidence for the factory warranty guarantee he denied his employee's statement. James offered a free oil change, but after calling and emailing him multiple times, I never got a response back in order to use this. This dealership has very poor communication skills, I called the dealership multiple times a week in order to try and get things resolved; it was a fight and all I got was a windshield and floor matt reimbursement (which should have been included originally). Dozens of emails and voicemails went unanswered. I would avoid Maclin unless you want a headache, all they care about is making money on the sale. More

just picked up a used Ford Edge today, and was very impressed with both Andy and Depak! Great guys, very knowledgeable and helpful. Would like to give Maclin 5 stars, but honestly the sales guys were p impressed with both Andy and Depak! Great guys, very knowledgeable and helpful. Would like to give Maclin 5 stars, but honestly the sales guys were pretty worthless. More

Old school tactics being used, they will advertise a vehicle for a reasonable price and then they never produce the vehicle. Poor used car sales!! vehicle for a reasonable price and then they never produce the vehicle. Poor used car sales!! More

Tried to buy a car, poor experience, car battery dead, car was dirty, poor service. Management not customer service oriented and rude. Never return to this dealership. car was dirty, poor service. Management not customer service oriented and rude. Never return to this dealership. More

I would not recommend giving your business to Maclin Ford simply based on their customer service principles evident from a visit my wife and I had to the dealership yesterday. I had reached out to the dealer simply based on their customer service principles evident from a visit my wife and I had to the dealership yesterday. I had reached out to the dealership in advance and was contacted by Product Advisor Bradley Pizani. I explained to him over the phone that I am in the market for a pre-owned Ford cargo vehicle. He suggested I arrange a meeting so that I can come into the dealership, see what inventory they have and go for a test drive. I agreed to that, and he scheduled Sat. May 29/21 at 11 am. The experience was pleasant to begin with, Brad took all my personal information at the very beginning of the visit and even copied my drivers license and credit card for security when test driving. Brad showed us three vehicles, the first one being a Chevy City Express, which took me by surprise as I specifically explained I was looking for a Ford, so right away I questioned whether he was actually listening to me. I wanted to test drive a couple (the two Fords we looked at), including a Ford Transit. Brad agreed, and just explained he needed to grab a follow vehicle for the test drive. We waited outside longer than what we thought was reasonable for grabbing keys/follow vehicle. Brad comes back with Sales Manager James Bearzatto and my wife cut the conversation as short as possible because James attempts to be friendly, but quickly explains that “your taking my top sales guy away for a test drive and we don’t think you are buying today...” and “this is the last Saturday of the month, my busiest time....if you want to do something like this, come back on a Tuesday, but not today...” James wasn’t warm, friendly, or displaying any form of what you’d expect “great customer service” to be. If I could describe that interaction with one word it would be arrogant. In the end, we wasted just over an hour of our time, and didn’t get ahead with either Brad or James. Why did Brad schedule Saturday for us if they were “too busy”? I was transparent through the whole process from initial phone call to scheduled visit, but this team was not. Based on our interaction, they are not thinking of the customer, and are self-serving. We will NOT be coming back to Maclin Ford or recommending them to anyone for a long time. More