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MacDonald Buick GMC Cadillac Ltd

Moncton, NB

4.4
186 Reviews

111 Baig Blvd

Moncton, NB

E1E 1C9

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Showing 186 reviews

October 12, 2024

Buyer beware. Service department is not capable of advanced diagnostics. Had my truck in on 2 separate occasions. Both times truck was not fixed and they didn't kn More

by dannyherrrington
Recommend Dealer
No
Employees Worked With
Jennifer agnew
Oct 12, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Hi Danny, I’m sorry to hear we were not able to get your truck properly diagnosed. I will be checking on this Tuesday to see if there is anything we can do to get your situation resolved.

October 10, 2024

Very welcoming when I showed up service was done fast and on time. It’s nice that the service department is open longer hours it gives the working person more flexibility More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam Holleran
Oct 22, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Thanks Nick! We are happy to hear you enjoy our extended hours.

September 28, 2024

Well overall was good . But the service guys was polite he seemed like he did not want to be there . It was a quick oil change . But the thing is I put in a complaint when I More

by bert.matchett
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Did tell me his name
Sep 30, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Hi Bert, We are sorry to hear you were not completely satisfied with your last visit. Justin Carr, our detailing manager tried calling you this morning. He will be trying again shortly.

August 12, 2024

Purchased a 2024 Terrain Denali there in April, it has the most uncomfortable driver and passenger seats. I have had it in several times, and am now told I just have to live with it, this last time, they More

by ps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Aug 13, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Hi PS, We are sorry to hear you were not happy with your experience here. We did try multiple things to help with the comfort issue. Unfortunately we were not successful with this. We apologize for the discomfort this has caused. If there is anything else we can do to help you with your vehicle, please let us know. You can call Wyatt, your salesperson, directly at 506-853-6278

Aug 16, 2024 -

ps responded

Thank you for responding. I am hopeful we can resolved this in some way. I have reached out to my salesman and he is aware I am interested in options.

August 08, 2024

Great response from Will Phillips,from first contact to closing the sale,very attentive/courteous More

by jimandgail2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Murray
Aug 16, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Jim and Gail! We appreciate your feedback. Will is impressing everyone with his knowledge and behavior. He was very happy to see this.

July 29, 2024

The service is wonderful, always been serve in a polite and with a smile all the tome More

by Lorraineboudreau2732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 08, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Lorraine! We appreciate your feedback.

June 11, 2024

I called on Monday to see if I could get an oil change because I was going to a funeral in Cape Breton on Wednesday. The lady at the counter was able to get me in the very next day!! Not only was the ser More

by Joni_jeej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at the front counter
Jun 12, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much! Rosie was very happy to see this. We are sorry for your loss and hope it was a good drive to Cape Breton.

June 04, 2024

Great service, notice the small things, on time and courteous, go above and beyond, just excellent all around More

by Danie LeBlanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Jun 05, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Danie! We love to hear back from you.

Jun 05, 2024 -

Danie LeBlanc responded

Could not ask for better service. From the moment you walk in to the moment you leave.

May 23, 2024

Truck was dropped off on Friday and finished on Tuesday, I got no rental vehicle for the 4 days and no call it was ready to go on Tuesday, I was told it broke because I didn’t drive it enough which is bulxx More

by Mrs. Bos
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names
May 23, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Hi Mrs Bos, We are sorry to hear your experience was not good. We have looked into what happened and identified the probable issue. Our service manager is going to be addressing this when she gets back in next week. We apologize for the inconvenience this has caused and will be contacting you next week to hopefully resolve this experience to your satisfaction.

May 09, 2024

I just traded my 2017 terrain for a 2020 terrain , This is the second vehicle i bought for Macdonald , Craig and Nash were A1 excellent service . Love the 2020 terrain . The only complaint I have is with t More

by bert.matchett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Killen and Nash Smith
May 10, 2024 -

MacDonald Buick GMC Cadillac Ltd responded

Thank you very much Bert! Congratulations on your Terrain. I am sorry to hear you were not happy with the vehicle cleanliness. I will bring this up with our detailing manager.

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