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165 Reviews of Lost Pines Toyota - Service Center
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April 25, 2024
I had a 9:00 am appointment for an oil change. After one hour and 20 minutes I went over and asked the young lady who signed me in if she knew when someone was going to get to my vehicle. I was ve After one hour and 20 minutes I went over and asked the young lady who signed me in if she knew when someone was going to get to my vehicle. I was very polite and told her how long it had been, there was a gentleman showing her how to enter something on the computer, he asked which vehicle was mine I showed him and he said he would take care of it and he did. I drove out at 11:10. I have always had good service at Lost Pines, which is why I bought the vehicle from y’all . I hope this was just one of those things that happens sometimes as I don’t want to wait for over 2 hours for an oil change, and if you’re thinking I should just drop the vehicle off I live an hour away from bastrop so dropping it off is not an option. More
by joequallsjr
Employees Worked With
Priscilla De Los
Helpful April 24, 2024
I’m a long time customer. My oil change, tire rotation and inspection took 2.75 hr. with an appointment. This is unacceptable. Previously you were able to complete same servic My oil change, tire rotation and inspection took 2.75 hr. with an appointment. This is unacceptable. Previously you were able to complete same service in about an hour. More
by Diamond
Employees Worked With
Kevin
April 23, 2024
Great service. Eddie and his crew were awesome especially Damian. Service room was very comfortable while waiting. Eddie and his crew were awesome especially Damian. Service room was very comfortable while waiting. More
by laureywolf
Employees Worked With
April 23, 2024
Service writer was terrible, didn’t ensure my tire was patched like I asked, after he said he would “take care of it”. Seemed to only care about how much I was spending, even seemed to take a photo of my patched like I asked, after he said he would “take care of it”. Seemed to only care about how much I was spending, even seemed to take a photo of my service write up and show other employees. Not sure what that was about, but having worked in automotive sales I thought it was really unprofessional. More
by Julianrodriguez3610
Employees Worked With
Mark Wallace
April 18, 2024
I love LP Toyota! As a senior woman I need to trust vendors that I deal with. Kevin at LP Toyota is a very trustworthy, respectful gentleman. I am hoping that I can fi As a senior woman I need to trust vendors that I deal with. Kevin at LP Toyota is a very trustworthy, respectful gentleman. I am hoping that I can find a twin dealership in Kentucky!! More
by castrofoster
Employees Worked With
Kevin
April 12, 2024
Helpful and very timely and prompt with their service and information will continue to use them information will continue to use them More
by jbirdland10
Employees Worked With
April 09, 2024
I scheduled an appointment for 1 PM to get a 10,000 mile vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personab vehicle service. I arrived a few minutes early, checked in and sat down in your clean and comfortable waiting area. The service writer was personable and friendly. Two hours later, my truck was finished. I scheduled an appointment, but apparently your facility does not care about my time. Why have a schedule if you are not going to keep it? You wasted my time. More
by Lt Keefer
Employees Worked With
Don't Know
April 06, 2024
I am writing to express my deepest gratitude for the extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation. My daughter, on her way to Galveston from UT Austin for a competition, encountered car trouble, leaving her stranded on the highway in the evening. As a parent, my foremost concern was her safety and well-being. With auto shops closing down and no immediate help in sight, our worries escalated. Lost Pines Toyota, however, emerged as a beacon of hope. Not only did you swiftly attend to her car trouble, but you also went above and beyond by fixing it in an unbelievably short span of time. Your efficient service ensured that my daughter and her friends could resume their journey to Galveston without further delay, alleviating their stress and ensuring they reached their destination safely. Moreover, your exemplary treatment of them during such a stressful time did not go unnoticed. The compassion and care you showed were truly touching, providing them with much-needed comfort and reassurance. In particular, I would like to extend a special thank you to Eddy Cooke for his kind words to my daughter. His heartfelt remark, "you remind me of my daughter," speaks volumes about the genuine empathy and compassion he embodies. Eddy's actions exemplify true heroism, and I am deeply moved by his pure-hearted kindness. To Eddy's daughter, if you ever come across this message, please know that your father is a true HERO. His selfless acts of kindness have made a profound impact on our lives, and I am immensely grateful for his unwavering support and compassion. Once again, thank you to the entire Lost Pines Toyota team for your exceptional service and for going above and beyond to assist my daughter and her friends in their time of need. Your kindness will always be remembered and cherished. With heartfelt gratitude, Ashutosh Agnihotri Dallas, TX More
by Ash Agnihotri
Employees Worked With
April 02, 2024
The entire staff at Lost Pines Toyota are always kind, courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. courteous and professional. Gavin was extremely efficient and knowledgeable and took care of problem completely. More
by mccrarysusan
March 31, 2024
The customer service of the service department exists with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I wait with only one individual, Mark W. I had three appointments on this date for three separate vehicles, after having all vehicles there, on time, I waited for my service rep to approach in order to discuss what I was looking to have done, no one approached, not on of the three that I had a service appointment with. Numerous workers stood around chatting, not not one assisted. After walking inside and finding mark, he graciously assisted with all three, even though none of my appointments were with him. More
by emilym
Employees Worked With
Mark W
