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Longo Toyota - Service Center

El Monte, CA

4.7
925 Reviews
Call Service Center (855) 415-6485

925 Reviews of Longo Toyota - Service Center

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April 30, 2024

I am glad the service department checked that my brake pads still are not worn out but my brakes had squealing which was a concern too. More

by Dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 29, 2024

They did a good job for my car, I am happy with the service they did for me. More

by susan.nagakawasusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jame
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Apr 29, 2024 -

Longo Toyota responded

Thank you for taking time out of your day to share with others about your recent visit to Longo Toyota. We're humbled to serve you

Helpful
April 27, 2024

Long time customer of Toyota. Longo Toyota provides excellent customer service from start to finish and thier service advisors really care about their customers! More

by reachkami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for your loyalty and we're here for you. Please make sure to call us if you need anything - Longo Toyota

Helpful
April 27, 2024

Longo Toyota has an excellent service department. Their service appointment process is very prompt and efficient and their advisors are really knowledgeable. I’m always very happy with my visits ther More

by Collins.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Longo Toyota responded

Thank you for your feed back on DealerRater, Collins. It's our pleasure to serve you, hurry back - Team Longo

Helpful
April 27, 2024

Good accommodations and service. Would come back. The price was a little bit high but still got job done More

by Hmendez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Longo Toyota responded

We're so honored to serve you. Thank you for entrusting the team @ Longo with your auto care needs. Hurry back!

Helpful
April 26, 2024

Clean, accurate as it should be if talking about the real Toyota Dealership and overall. More

by Demitry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Longo Toyota responded

Thank you for your feedback on DealerReater, we're honored to serve you - Team Longo

Helpful
April 26, 2024

I arrived on time for my appointment, however, service was not provided on time. For an oil change, it took more than 3 hours More

by mustang
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Chu
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Apr 26, 2024 -

Longo Toyota responded

Please accept our sincere apology for the long wait you endured during your recent visit to our dealership and cannot thank you enough, for being pro-active in setting your appointment in advance for service. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices. Thank you for sharing your viewpoint

Helpful
April 26, 2024

Very good I really liked the-service and working with Alex , he was very professional and quick. More

by Arin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Longo Toyota responded

We're so happy to read of the excellent service provided by Alex. Thanks for stopping in and see you on your next visit - Team Longo

Helpful
April 25, 2024

Have been dealing with Longo Toyota for years and will keep coming back awesome experience. More

by Robert.reynaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
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Apr 25, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Make it a great day Mr. Reynaga and THANK YOU for the trust you have in our team.

Helpful
April 24, 2024

Francis is excellent in her service. She is very attentive and friendly. You don’t get that all the time from a busy dealership like this Longo Toyota. We would definitely book our futur More

by Emma S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Longo Toyota responded

Thank you Emma for sharing your voice online about your most recent service visit @ Longo Toyota | Frances. We're humbled to serve you

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