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Longo Toyota - Service Center

El Monte, CA

4.7
913 Reviews

913 Reviews of Longo Toyota - Service Center

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April 17, 2024

My service advisor Eric Chung was amazing when I took my car for an oil change. He was knowledgeable and super nice. by Brian Hwang More

by Brian Hwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

Thanks Brian for the shout out on DealerRater and happy the team @ Longo Toyota took wonderful care of you during service. Hurry back

April 16, 2024

Everything about my visit to Longo Toyota went well. I owe a lot to Mandi Davis who oversaw my appointment. She explained everything clearly and followed up in a timely way. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

THANK YOU * for taking the time to provide your feedback on DealerRater. Mandi and team are here for you - Longo Toyota

April 16, 2024

Want to thank Jesus aka JJ for awesome customer service and always looking out for the best way help . Thank you to Danny Guerrero for his great customer service : More

by Whiz2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

Thank you for the shout out on DealerRater. Jesus | Danny and team are honored to serve you.

April 16, 2024

Friendly personnel, large facility, great communication for vehicle maintenance, service completed in a timely manner More

by cynthia16i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

Thank you for your review and rating on DealerRater. Hurry back - Longo Toyota

April 15, 2024

My service advisor Francis Medina, was extremely helpful, and was very Friendly, and had a very positive attitude. She is pro when it comes to Customer service More

by Rqvq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota and hurry back

April 14, 2024

I love to come to Longo Toyota, because they take good care of me and my Highlanders needs, the fact they explain everything to me and make sure am satisfied with the work! It’s just the best customer ser More

by Mcorona80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was amazing too
Apr 15, 2024 -

Longo Toyota responded

Thank you for sharing your service visit online and we're humbled to serve you - Team Longo Toyota

April 14, 2024

My experience yesterday was not good. I was talked to a rep with a bad demeanor. He was short with his words. No customer service that felt he cared about my car. Yes my car is 10 years o More

by 845
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero, would like an opportunity to discuss this matter with you directly and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

April 13, 2024

I have been going to Longo Toyota for over 30 years and have purchase at least five vehicles. I have always been completely satisfied and very happy with their service department.. The service staff has b More

by Mike Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you Mike, for sharing your viewpoint and experience online. We know you have many choices where you service your vehicle and we're humbled to have been selected to handle. Hurry back - Team Longo

April 12, 2024

Excellent service at Longo Toyota of El Monte. Excellent service at Longo Toyota of El Monte. More

by Jsison7208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie from Enterprise
Apr 12, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy the team took wonderful care of you and your investment (car). Have a great weekend

April 11, 2024

been going to this dealer since i bought my new 2010 toyota rav4 in Longo Toyota, the advisors been very knowlegeable and professional. and of course their cozy waiting area in longo is superb with all More

by Bearsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Longo Toyota responded

We're happy to know @ Longo Toyota your service experience was comfortable and we'll continue to make every effort to ensure your visit to our dealership is memorable. Hurry back - Team Longo

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