London Kia

Had a great experience as always and used the shuttle service for the first time ! service for the first time ! More

The service was relatively quick and the staff were very friendly. I was pleased, thanks. friendly. I was pleased, thanks. More

Gavin made my experience at Kia quick and professional. The whole process was easy and the team was welcoming and customer service was great! The whole process was easy and the team was welcoming and customer service was great! More

Terrible customer service,. Can never get through to the service dept on the phone.. My appointment was for 8am, at 8:30am my car was still sitting on the parking lot while othe Can never get through to the service dept on the phone.. My appointment was for 8am, at 8:30am my car was still sitting on the parking lot while others that came in after me where pulled into the service bays. They want to charge $158 to diagnose the car to determine if it’s covered under warranty. I have never been charged from other dealers while car was under warranty. Very disappointing, I always praised my Kia, unfortunately I do not feel I can do that anymore. Tried to talk to service manager, but he was to busy. More

The dealer provided exceptional service, demonstrating professionalism, patience, and genuine care throughout the entire buying experience professionalism, patience, and genuine care throughout the entire buying experience More

It would take me 2 days to express my opinion of this dealership. NOT GOOD. Parts but the worst is you cannot get a hold of anyone either by phone or by email dealership. NOT GOOD. Parts but the worst is you cannot get a hold of anyone either by phone or by email More

The have excellent customer service. They take time to be friendly, courteous, and they explain everything thoroughly. They take time to be friendly, courteous, and they explain everything thoroughly. More

Good service and great staff, working around renovations is difficult but they are doing the best they can is difficult but they are doing the best they can More

Always great service. A fifteen word minimum comment requirement is annoying. Get rid of that. A fifteen word minimum comment requirement is annoying. Get rid of that. More

I was not pleased with the service department as I had an appoitment for 7:30am on a Thursday and my car wasn’t looked at until 3pm. Where they told me that it needed a new nox sensor and that it wouldn’t be appoitment for 7:30am on a Thursday and my car wasn’t looked at until 3pm. Where they told me that it needed a new nox sensor and that it wouldn’t be in until Tuesday the following week. I felt that if maybe they looked at my car when then were supposed to then maybe I wouldn’t have had to wait so long to get my car back. The communication is absolutely terrible. And it would be nice if they would answer the phone every once in awhile More