Lexus of Richmond Hill

SAFETY HAZARD, DISREPAIR, FRAUDULENT CONCEALMENT LEMON used is 250 sold and FRAUDULENT CONCEALMENT of disrepair attempted by used car sales -ROBBIE and management at this location - KASRA MOUSAVI, DA LEMON used is 250 sold and FRAUDULENT CONCEALMENT of disrepair attempted by used car sales -ROBBIE and management at this location - KASRA MOUSAVI, DANIEL PARK and MIKE MAGLIO. Upon pick up, the car presented with a broken windshield, undercarriage in disrepair, excessive shaking and os sensor's out. Both managers attempted to conceal the repair issues repeatedly and pointed the finger at one another and then began to yell at us stating that they understand how they look and that this never should have happened. They sent us home after a supposed thorough inspection multiple times and KASRA MOUSAVI hung up on us multiple times until manager Daniel Park was convinced into taking a test drive. He then tried to cover up the issues while driving by stating that nothing was wrong until the noises from the undercarriage were too loud to hide. This forced him to point the finger at asst. Manager KASRA MOUSAVI for failure to disclose the severity of the issues to him and assistant manager KASRA MOUSAVI called back to point the finger back at Mr. Park. Sent home again after repairs were completed and both stated that the CAR NEVER SHOULD HAVE BEEN GIVEN TO US IN THIS CONDITION MULTIPLE TIMES and OS issue presented within a couple of days. Both managers said they did not know what to do and made no attempts to be proactive/ accountable in resolving the matter and hung up on us. The GM then acknowledged that the ball was dropped repeatedly in service and product quality and promised the cash value of the car to be put towards another IS 250. Good faith voicemail attempts to claim the cars value and accept his offer for another car on his website have been repeatedly ignored by GM - Maglio. Ineptitude in service quality flowing top down. Inspections and product quality, service quality and problem solving capacity and FRAUDULENT concealment and promises made throughout. Avoid this dealership and it's incompetent - lying staff at all costs. I have since asked for their OMBUDSMAN but the receptionist and management have not complied. More

EXQUISITE experience with Luiza and Ray at LexusRH One of the very, very few dealerships that welcomes and treats customers like a special guest at home. Expectations are exceeded through every lit One of the very, very few dealerships that welcomes and treats customers like a special guest at home. Expectations are exceeded through every little detail which set the highest standard in today's customer service industry. Luiza (Sales) and Ray (Finance) has gone above and beyond in terms of customer care, professionalism, knowledge, efficiency, passion and honesty. Lexus extends its "omotenashi", not only when purchasing the car, but throughout the entire life cycle of the brand's relationship with their customers, and it is only with great people like Luiza and Ray at LexusRH that could make all this happen, one big smile at a time. More

Customer service nightmare I don't know where to start. I can't believe I am at the bus stop trying to get home because customer service was unable to figure out when someone wo I don't know where to start. I can't believe I am at the bus stop trying to get home because customer service was unable to figure out when someone would be around to shuttle me. And she was not even nice about it. Then there was the sales guy who lied to us on our options related to our lease just to try to sell us another car. The story does not end there... More

Quality Service I just bought the Lexus RX 350 Sport. Luiza Fon Golding was the car associate and her service was really good. I had a concern whether or not the car I just bought the Lexus RX 350 Sport. Luiza Fon Golding was the car associate and her service was really good. I had a concern whether or not the car would fit into our garage but she helped us bring the car over to my house to see if it fits. I thank the dealership that allowed her to take the car out to try in my garage. Overall, I really like the service they offered me. Tam Giang More

dishonest practice This dealer promises one thing on the phone and then when you go there they do not honor their promise. They play games with you. Very dishonest indee This dealer promises one thing on the phone and then when you go there they do not honor their promise. They play games with you. Very dishonest indeed. More

Mike Tauro - Greatest Sales Associate!! Michael Tauro was absolutely fabulous to work with. This was our first Lexus vehicle and Mike helped us pick the right vehicle for us - the 2017 RX 35 Michael Tauro was absolutely fabulous to work with. This was our first Lexus vehicle and Mike helped us pick the right vehicle for us - the 2017 RX 350 - we love it!!! Mike has solid knowledge of Lexus vehicles and went over and above to provide us with an exceptional costumer experience. Thanks Mike! Looking forward to a long term relationship with you and Lexus!!! More

Luiza - One person that make a difference !!! We spent countless hours in different dealerships, like Audi, Mercedes and others. Then we met Luiza Fon Goldring in Richmond Hill Lexus. And she We spent countless hours in different dealerships, like Audi, Mercedes and others. Then we met Luiza Fon Goldring in Richmond Hill Lexus. And she was simply the best sales specialist we ever experienced during our journey. We started from NX model , then moved to RX, made drive tests and asked many questions. If I would be her, I would have lost my patience long time ago. But not her !!!!!!! She was Courteous, Honest and Respectful all the time. She was Efficient and Friendly in the same time and delivered the Right Price! And always, always was patience. This is the key word for the right sales person. The next important step, was the delivery part. It was smooth, in the shortest period of time possible - less then 3 days and during her busiest sales event. She made us more then happy. She made us feel at home. We definitely will recommend Luisa to all our friends and will return to our next wonderful experience with her. More

Thank you to Farhad(Rod)Roozbehani Rod helped me to purchased my new 2016 ES 350 this is my second car i purchased from this dealership and him i give high five to them especially Rod h Rod helped me to purchased my new 2016 ES 350 this is my second car i purchased from this dealership and him i give high five to them especially Rod honest person all the way. I would recommend him to anyone who they are planning to purchase new or used vehicles. More

service It is always a pleasure to take my car in for service. They are always on time and very nice to me. It is easy to converse with the people there. A It is always a pleasure to take my car in for service. They are always on time and very nice to me. It is easy to converse with the people there. Amanda looked after me today. She was very polite and let me know as soon as the car was ready and where it was to drive off.!!! More

Excellent service from luiza We decided to lease a new vehicle one week ago. With a list of different dealers( Lexus, bow, Audi,Benz...) to visit in the pocket and we first walked We decided to lease a new vehicle one week ago. With a list of different dealers( Lexus, bow, Audi,Benz...) to visit in the pocket and we first walked into Lexus Richmond Hill. luiza was the sales rep who assisted U.S. and provided us a drive test. Very impressive service! Even though it was raining that day, Luiza was standing out of the vehicle and explaining the functions of the vehicle to us. Finally we leased a rx350 with luiza at our first stop. Unbelievable! Luiza is the best sales we had ever met. More