Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback, carjerwil! We're thrilled to hear that you had a great experience with our service department. If there's anything else we can do for you, don't hesitate to let us know.

Lawton Chrysler Jeep Dodge RAM responded

Duranteplace@aol.com, thank you for your feedback! We're thrilled to hear that Shawn and our service department consistently provide the best quality service. We appreciate your loyalty and trust in us to get it right the first time. We'll be sure to pass along your kind words to Shawn and the rest of the team. If you need anything else or have any questions, feel free to reach out. We're here to assist you!

Lawton Chrysler Jeep Dodge RAM responded

cjohnson73, thank you for your feedback! We're glad to hear that you received timely and great customer service. We appreciate your recommendation to friends and family for their service needs. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback from your recent service visit to Lawton CJD. We here at Lawton CJD put customer satisfaction at the forefront of our daily operations. When you originally came into our store on Jan 18th we discussed the concerns that you were having. You also stated that you were in the buyback process with Jeep but wanted to see if we could help address your concerns. You had 28 concerns on the repair order and we had an agreement to work on some at a time due to the poor service you received elsewhere. We also know that the majority of the concerns were very intermittent. We operated your vehicle for over 100 miles trying to duplicate your concerns. We also reached out to jeep looking for some assistance as well. You have had this vehicle at multiple stores and have had no "luck" in getting the items you are concerned about repaired. We also ran into a dead end as well on most of them. You also provided documentation (STAR Bulletins) that actually do not apply to your particular vehicle or concerns. Since they do not apply they were not completed. Yes, I agree, your advisor should have been in contact with you more often. I do apologize for your vehicle receiving damage while at our location. We did send it out to get repaired even though it states that we are not responsible for damage on vehicles left at our facility. I agree that we should have put some fuel back in your vehicle as a courtesy. I am offering a fill up for you if you wish to receive it. I do apologize for your experience not being to your expectations, and hope you find resolution from Jeep for your concerns. Please feel free to reach out if you have any questions. Thank you, Todd Brown

GREENXTREME2000 responded

Todd, Yes we have had our vehicle at multiple locations but on Wednesday evening while backing the Jeep into our Garage, it did the exact same thing that we brought it in for back in January. I took another Video, also it isn’t keeping the memory for the drivers seat, also I told you and the service writer that there were two different things going on, that could ONLY BE NOTICEABLE IN THE COLD WEATHER. But still, we got back the paperwork from your dealership saying that you all couldn’t get it to, act up again. If it is WARM outside, then how do you expect for it to be shown. {Howling Noise from Transfer Case between 51-61 mph & Left leg freezing while the rest of the vehicle stays warm}. Also we told you that the transmission doesn't want to shift properly when it is in city traffic, but that wasn’t repaired. A/C whistles, no repairs, etc… Lots of other issues just were just “Looked at & dismissed” even though you all seen proof through videos of the issues. About the holes in the exhaust pipe, actually we were at Your dealership when the Techs pointed them out and said: That shouldn’t be like that, but then on our paperwork you all said it’s NORMAL! Like xxx? Front bumper to fender still DOES NOT SIT RIGHT TO THE FENDER, and please tell me why our engine looses coolant… and not but least… There was a stored code in the Jeep the day I brought it in and it said the it lost signal to the crankshaft position sensor, I told you all that the Jeep had stalled on me before and NOBODY has explained why this has happened to us.

Lawton Chrysler Jeep Dodge RAM responded

POORBOYWELL, thank you for letting us know about your experience. We're glad to hear that your truck was repaired under warranty, and we appreciate your patience during the process. If you have any further questions or concerns, please feel free to reach out. We're here to assist you.

Lawton Chrysler Jeep Dodge RAM responded

Gcbrookes, thank you for sharing your wonderful experience with Sean! We're delighted to hear that he provided you with fantastic service and effectively addressed your vehicle's complex problem. Your satisfaction is our priority, and we're thrilled to know you would gladly work with Sean and our service department again. If you need anything else in the future, don't hesitate to reach out. We appreciate your feedback and your solid 10/10 rating!

Lawton Chrysler Jeep Dodge RAM responded

JB, thank you for being a valued customer and sharing your experience! We're thrilled to hear that you consistently receive exceptional service when bringing your vehicles in for maintenance and warranty work. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your continued trust in our dealership!

Lawton Chrysler Jeep Dodge RAM responded

Thanks for your feedback! We're pleased to hear that our staff is friendly and helpful, and that we prioritize our customers' interests for both sales and service. Let us know if there's anything else we can assist you with.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, smjohnsoncpht! We're delighted to hear that Anthony and Tanner provided excellent service and took great care of you. We appreciate your business and look forward to welcoming you back to our dealership in the future. If you have any questions or need assistance, please don't hesitate to reach out.