Kramer Mazda

Wanted a Mazda but ended up with a Honda instead! Thank you Kramer Mazda sales team for convincing us to go with the Honda HR-V! My family has purchased 8 vehicles in the past two years from variou Thank you Kramer Mazda sales team for convincing us to go with the Honda HR-V! My family has purchased 8 vehicles in the past two years from various dealers in Calgary and Edmonton and our experience with Kramer Mazda has been the absolute worst! To give you an idea, even the sketchiest, most questionable, "everyone approved" used car lots were more courteous, straightforward and respectful towards me as a potential customer. Here is my day from about 100pm-300pm: -contacted Kramer Mazda with an ad for a 2018 CX-3 from another dealer to see if Kramer Mazda had a similar model available and if they could match the price. They said yes they did have one and yes they could match the price. Neither turned out to be true. -advertised specials for "0 percent financing" and "free winter tires" are both for "select models only". They offered us winter tires and rims for $900, so definitely not "free". -offered $500 for trade in on a 2006 Suzuki SX4 with 90000km. Average Black Book Value is $2889. $500 is not even within the ballpark, but this does seem to be consistent with other reviewers' experiences. They also claimed our vehicle has hail damage when it does not. -engage in the "war of attrition": we made our final offer and the salesman disappeared 3 times for a half hour each time. each time he'd return and we'd get a little closer, then he'd disappear again. they like playing games and stretching out the process, as if the customers are suckers who will cave after a few hours. they could have at least offered a water or a coffee. -sales guy quoted us a price for paint that was $100 high. he changed it when we caught this. -sales guy tried to force us to purchase a block heater as an option, because it is an "Alberta dealer policy". We refused the block heater option and they became extremely pushy. Finally they concede that they can order one without a block heater. -a final tactic was to have the manager come in to "save the day", at this point we had felt that our time had not been respected and that we had failed to develop any kind of trust. We let the manager know that we would not be making a deal and that we have never had such a poor and time-consuming experience when purchasing a car. -they will resort to bullying and intimidation tactics: their very large salesman stands in the doorway to physically impede us from leaving. they hold your drivers' license and credit card as an "indication that this is a serious offer" and then they will not return them! My Father had to ask, "Please let me have my credit card and license." three times before they would "release the hostages". I left the dealership trying to process the utter level of incompetence and shamelessness I had just witnessed. I was not happy with how much time had been wasted nor with the disrespect towards my elderly father. As stated in the subject line, we ended up purchasing a Honda HR-V, despite preferring the Mazda CX-3! More

The easiest car purchase ! My new wheels 2017 Mazda CX 9 GT I had an amazing experience purchasing my new Mazda and our sales person Dmitri Zommer was absolutely amazing. He to My new wheels 2017 Mazda CX 9 GT I had an amazing experience purchasing my new Mazda and our sales person Dmitri Zommer was absolutely amazing. He took time to teach us about all the new and fun gadgets that Mazda CX9 has and honestly he did it twice (when we walked in for the first time and on pick up as well) He is very knowledgeable, helpful, professional, easy going and pleasant young gentleman who really deserves 6 stars but I can only select 5 :) Wish all the sales people are like him. No pressure. Not pushy at all. Willing to do anything he can that is in his power to help us. And he did. Even what was beyond his power, he made it work for us. Steve Pickard (finance director) did a wonderful job explaining everything regarding numbers and most importantly made the process less painful while signing so many pages. It can be very overwhelming. Not with Steve hehehe It was a fun experience dealing with him and we just loved his personality. Staff at Kramer Mazda is very polite and welcoming. We were very impressed and we will absolutely recommend Kramer Mazda to all of our friends and family. p.s. make sure you have their hot chocolate :) yummy! Zana More

Service is a joke Purchased a CX-5 privately and went to Kramer for the inspection prior to purchase. Inspection came back that nothing was wrong. However, not even two Purchased a CX-5 privately and went to Kramer for the inspection prior to purchase. Inspection came back that nothing was wrong. However, not even two months later I'm having brakes, rotors replaced and am told that my tires are close to needing replacement. Called and talked to Kevin at Kramer and he said my vehicles at inspection "passed the safety inspection requirements" and therefore they did a good job. Mr Lube does a better job relaying upcoming service requirements. What a joke Kramer! More

Trade in Scam I went to Kramer Mazda today to buy a new car! I was looking to trade in my car and asked for an appraisal. I dont know if it was because I am a young I went to Kramer Mazda today to buy a new car! I was looking to trade in my car and asked for an appraisal. I dont know if it was because I am a younger female, or if they didnt want to trade in my car but they appraised my 2011 car that has quite a few options and told me they would give me 500 dollars. An absolute joke I looked up the black book value which, i know my car is probably not worth full black book value, but black book value was $8200. And YES they offered me $500. I was completely insulted that they would low ball me. I don't know if the thought I was that ill educated in cars because I'm younger, but I am fully aware my car is worth more than $500. I wanted the new Mazda3 but I will most definately be buying from a dealership willing to take me seriously and not completely screw me out of all my cars value! I would never recommened going here if you want to trade in your vehicle. Even the sales man was embarrassed to tell me how much my car was appraised at because he knew it was worth more! More

Purchase of a 2014 Mazda 3 Just purchased a second hand 2014 Mazda 3 from Kramer Mazda. The salesman (Zishan) was professional, personable, and very knowledgeable. It took us a Just purchased a second hand 2014 Mazda 3 from Kramer Mazda. The salesman (Zishan) was professional, personable, and very knowledgeable. It took us a while to make the purchase as we considered our options, so he called back from time to time to let us know what was still available. The purchase process was relatively painless, except for a hitch with the sales agreement. There was a very high potential that we would have left the dealership very disappointed overall. We spoke to Steve Pickard (Finance Director) that very evening. He was very responsive to our concerns and asked for 24 hours to investigate and find a resolution. He called the next day as promised and corrected the issue. The sales agreement was updated and we left very happy and impressed. While we absolutely love the Mazda 3, and would have bought the car regardless of the sales service, it was awesome to see that this dealership has long evolved way past the cliche brought to mind by the words 'used car dealer'. I will tell all of my friends of my experience and that Kramer Mazda is a great place to buy a car. More

Anothyer Good Exoperience with Kramer Had an excellent experience buying a 2017 CX5. Staff was amenable, flexible, supportive. This is the seventh purchase I've made from them, and I find Had an excellent experience buying a 2017 CX5. Staff was amenable, flexible, supportive. This is the seventh purchase I've made from them, and I find the service department friendly and, for thr most part, deliver what they promise. Not sure about some of the other comments on this site, but I have no problem recommending them. More

No follow through I'm quite disappointed with the service at this dealership. Unfortunately, I have not had a good experience the past several times getting my car serv I'm quite disappointed with the service at this dealership. Unfortunately, I have not had a good experience the past several times getting my car serviced at this location. I've been trying to get my car fixed under warranty. I have had to bring my car in 4 different times to try and resolve the issue. They never followed up or test drove the car to make sure that the issue was fixed. I filled out the survey giving honest feedback and asking for a resolution and still received no follow up. I called the service manager and left a voicemail, and again no follow up. I am now having to file a formal complaint directly with Mazda, hoping to get a response. Unless they go above & beyond to rectify this, I won't be using their dealership again :( More

Poor service and bad business practice (women beware) After two weeks visiting the dealer and test driving a CX-5 they couldn't provide me with a clear printed quote and they even handed me a pen to write After two weeks visiting the dealer and test driving a CX-5 they couldn't provide me with a clear printed quote and they even handed me a pen to write it down myself. That tells you a lot about their business practice. On top of that, the value of my trade in was never revealed to me after keeping me waiting for half an hour to finally leave me a phone message saying that they only would give the "numbers one on one" and if my husband was present. More

Terrible service Dept. I'm not sure of the service one would get from the sales department, because the service department is probably the most unprofessional service depa I'm not sure of the service one would get from the sales department, because the service department is probably the most unprofessional service department I have ever dealt with I can guarantee I will never know what the sales department is like. More

I won't shop here because of Dennis Kwan I came in to buy a new SUV but I had to shop elsewhere when I overheard Manager Dennis Kwan make racist stereotype comments about my people and cultur I came in to buy a new SUV but I had to shop elsewhere when I overheard Manager Dennis Kwan make racist stereotype comments about my people and culture that left me no choice but to purchase at another dealership. More