Kramer Mazda

Last minute service I had something 'pop' in my CX-5 this morning on my way to work, and then a service light came on. Drove to Kramer Mazda, where I was greeted immediat I had something 'pop' in my CX-5 this morning on my way to work, and then a service light came on. Drove to Kramer Mazda, where I was greeted immediately and given the news that it a belt had broke and needed to be replaced. They managed to work on it right away and had me on my way within an hour. Anna Lynne (service advisor) was friendly, knowledgeable and incredibly efficient!! Thanks again!, Tara More

Complain I went for the installation of a remote. The appointment was done with the person in charge of the service department 2 weeks in advanced, Then, they I went for the installation of a remote. The appointment was done with the person in charge of the service department 2 weeks in advanced, Then, they call me to confirm the appointment. I work every day from 8 am to 4 pm. Some days longer. The day of the appointment I was there at 7 am, the lady who was there asked me where the other car key was. At home, nobody told me to bring it. She said that I need it and we can rebook the appointment. Really? It is not that easy for me, why nobody told me? I asked. she said that the guy who booked the appointment was new, Really? Because of the difficulty for me to make another appointment I decided to go back to my home for the key. One hour later I was there at 8 am. They told me to wait for my shuttle, since where I work (they said is downtown) and they don't go there. Wait for 30 min. I could not stay there longer. I took an Uber. (22 dollars). Before leaving I asked the same lady for the telephone number to call in the afternoon for the shuttle. She said she didn't know her telephone number, then told me the number without writing it. I did not like that at all. I told her I should have a discount for the inconvenient, her answer was "I can't do that" but she never tried to contact someone else. Very disappointed. I spent money there and I was not treated respectfully. I will go to another dealership for my next service. More

complain I took my car to them last month because it has had rough idol: howevere, i have taken my vehicle to many mechanics and no boday knows what it is goin I took my car to them last month because it has had rough idol: howevere, i have taken my vehicle to many mechanics and no boday knows what it is going on. The dealer has done inspection and they said i need to change a purge valve and they have changed it, howeve, they have said everything is going well and the engine light disappered. the second day the problem has appered again. morever, they said we need to do further test and they did and they need to replace another part, but i am sure that part was not the issue. in addition,the problem is still exsist and i am dissatisfed with thier services and the lady who took my keys she was unfriendly and doesnt have any idea to deal with customers. i am going to complin to the head department as well. this is my first compain in my life because they have taken advantage of me. I do not care how much are going to charge me, yet i need to solve the problem. More

Very Pleased With Response from Kramer I was looking for a smaller vehicle than my CRV and walked in to Kramer to be met by their Sales Manager Denis Kwan who discussed with me my requireme I was looking for a smaller vehicle than my CRV and walked in to Kramer to be met by their Sales Manager Denis Kwan who discussed with me my requirements. He showed me the discontinued Mazda5 2017/18 models and their features which were perfect for me and my wife (both seniors). I did some more research and then went back and met salesman Kendall who showed me again the various features of this mini van. I tried other dealers over the weekend but nothing seemed as perfect for us. Unfortunately my wife took a fall necessitating our rethinking the purchase. I will go back to Kramer later on. More

Terrible customer service We we're really given the time of day, almost like our business wasn't wanted. No one went over anything about the car we liked. We ended up leaving a We we're really given the time of day, almost like our business wasn't wanted. No one went over anything about the car we liked. We ended up leaving and buying a car elsewhere. More

Zero Responsibility In my opinion they don't give a xxxx about the customer. I am horribly dissatisfied and they have converted a huge Mazda advocate to the exact opposit In my opinion they don't give a xxxx about the customer. I am horribly dissatisfied and they have converted a huge Mazda advocate to the exact opposite. More

Terrible Service Once you've purchased your vehicle, this dealership just simply cannot be bothered to put in any further effort. Purchase somewhere else or be prepare Once you've purchased your vehicle, this dealership just simply cannot be bothered to put in any further effort. Purchase somewhere else or be prepared to have service done elsewhere. Also, no sense in purchasing additional warranty, they don't honour that either. More

Total dishonesty! Sold me a used car with a clean Carfax, turned out it was in a collision. Took my vehicle in for service and I KID YOU NOT, the car came back with ho Sold me a used car with a clean Carfax, turned out it was in a collision. Took my vehicle in for service and I KID YOU NOT, the car came back with holes drilled throughout the upper door frames. It was like someone started installing roof racks on the vehicle, then realized it was the wrong car. Kramer denied everything of course, so now I am on the hook for a $700 repair bill! Dirty dirty sales practices. Will NEVER buy another Mazda. EVER. All the Mazda dealerships in Calgary are owned by the same family, I understand. More

Purchased a 2016 Mazda CX5 Assessed the CX5 models available against similar vehicles with Toyota and Honda - I test drove with Phil (Farooq), once he let me drive :-). First ti Assessed the CX5 models available against similar vehicles with Toyota and Honda - I test drove with Phil (Farooq), once he let me drive :-). First time in a test drive I was required to sit in the passenger seat while he showed me the car features. Otherwise he was friendly and professional and patient while I reviewed several vehicles. My major concern was the 'hidden fees' at time of purchase. I had been provided a purchase price and at the time of payment - found out it didn't include the 'nitrogen' in my tires nor the engraving on the vehicle for theft. REALLY? I had made my arrangements and needed to pick up the vehicle so accepted the additional $1500 in charges. Buyers beware and make sure you are clear that the price provided covers the air and scratches!! More

Pour Gen sales manager I was debating between two manufactures one of which being the Mazda CX-9. I was leaning toward the Mazda until the general sales manager (don’t tecal I was debating between two manufactures one of which being the Mazda CX-9. I was leaning toward the Mazda until the general sales manager (don’t tecall his name but might have been billy) got involved. He would not even offer a price other then FULL list sticker price thru his salesman (who was great and worked hard for me thanks Mike). When I asked for what their best offer could be all I got was a hand shake and sorry we cant do buisness with you today. The sales manager was rude abrupt and if that is the management style then I would hate to see what it would be like to deal with them after a sale was made. I got significantly different (better) treatment at the other manufactures and also got a much better offer from them all. I only give 2 stars because the salesman I had was good but beyon him my experience was subpar. More