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Koch Ford Lincoln

Edmonton, AB

4.7
628 Reviews

5121 Gateway Blvd NW

Edmonton, AB

T6H 5W5

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628 Reviews of Koch Ford Lincoln

September 22, 2015

Amazing customer service ! At Koch Ford they were knowledgeable and extremely friendly. They were willing to go a above and beyond for their customers. I would definitely re More

by Gladiator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelly Posey
Sep 29, 2015 -

Koch Ford Lincoln responded

Thanks for the kudos! We are excited that Shelly Posey could help you select the perfect vehicle! Enjoy your new vehicle, and make sure to say hello to shelly next time you are in the Dealership. Again thank you for choosing Koch and sharing your feedback with us, we greatly appreciate it.

September 14, 2015

Great Experience Went to another dealership before this one and was thrown around from person to person and made to wait hours at a time. I left and then went to Koch More

by CarFound
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Campbell, Patrick Watson
Sep 15, 2015 -

Koch Ford Lincoln responded

Thank you so much for your feedback! We appreciate that you took a moment to let us know how we are doing. We are so happy to hear that we were your final choice, and made the experience simple and honest for you with options and flexibility. We appreciate your recommendation and look forward to see you again!

September 04, 2015

Easy and Friendly The team at Koch Ford made it easy to go from interest in a new vehicle to understanding the process involved and helping me get out the door with a n More

by cj.vitanza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Vanderweide, Rob Mahoney
Sep 15, 2015 -

Koch Ford Lincoln responded

Hi CJ, Thanks for letting us know how our process helped you, we appreciate it. Honestly, our service is all about you and making sure the vehicle is right for you. Keeping it simple and honest. Thanks again CJ!

September 01, 2015

Best service. Period Second new car bought with koch. They go over and above to make sure your taken care of. The treat you like family here and i would not go any where e More

by josh.brochu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rob in finance, Shelly Posey
Sep 15, 2015 -

Koch Ford Lincoln responded

Hey Josh, Thanks for coming back! That alone tells us we did our job and did it right. Thank you so much for your feedback and we will share it with the team!

August 31, 2015

My Ford It was nice to deal with a Salesman that knew the vehicles and was able to answer most question. We were the salesman first sale and he did a wonderfu More

by Earljwagadorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebatian Bernier
Sep 15, 2015 -

Koch Ford Lincoln responded

Hi Earl! Thank you for sharing your feedback, we are very happy to hear that our service out-shined 4 other dealers. We will share your feedback with our team. Thank you for choosing Koch!

August 27, 2015

A Pleasant Experience We spent a rainy afternoon at KOCH Lincoln with Tom Vanderweide, who was very knowledgeable about the Lincoln product. We were initially interested an More

by Carol & Jeff - New MKX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Vanderweide - Sales / Robert Mahoney - Finance, Kyd Connick
Sep 15, 2015 -

Koch Ford Lincoln responded

We hope we made you're rainy afternoon in Edmonton more enjoyable. Our goal with your feedback will be to improve our customer service, and to deliver a simple and honest experience. We will share your feedback with Tom and Kyd, and we are sure it will make their day.

August 26, 2015

Great Service - Honest People I hade a wonderful experience at Koch Ford; they anserwed all of my questions, and always returned my call in a timely manner. I will remain a Koch cu More

by KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Sep 15, 2015 -

Koch Ford Lincoln responded

We are very happy to hear you had a wonderful experience at Koch Ford, our focus is the Koch customer. We hope that this experience was hassle free and honest, as we strive to deliver the best experience. Thank your for taking the time to send us your feedback!

August 25, 2015

Job well done Tom did a good job of explaining the vehicle. Showing me around it, taking test drive. Working with me to get the best deal and making me comfortable More

by Tony.gordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Vanderweide
Sep 15, 2015 -

Koch Ford Lincoln responded

Thanks for the feedback Tony! Our passion is great customer service, so it is rewarding to hear that we could help you. We always appreciate feedback, and we love to make sure a customer is happy, so please make sure you reach out next time you're in!

August 25, 2015

2015 Lincoln MKC Super accommodating and was able to work with me and fix previous issues from another ford dealer. Was super impressed with everything. Kelly is the b More

by evanwyk91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Dakus, Shelly Posey
Sep 15, 2015 -

Koch Ford Lincoln responded

Thanks Evan! Our passion is great customer service, so it is rewarding to hear that Kelly could help you. We always appreciate feedback, and we love to make sure a customer is happy, so please make sure you reach out to Kelly next time you're in!

August 11, 2015

Poor service , over priced parts and service Before any work is done , $219 diagnostic fee . Get a plane jane key cut and programmed to your truck . plane basic key . $170 150 hourly shop rate More

by hb27876
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blair Martin
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