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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,761 Reviews

4,761 Reviews of Klaben Ford Lincoln - Service Center

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June 01, 2024

I was impressed with their immediate response to the issues I identified in my previous survey. Their approach and closure of the situation has maintained my positive perception of them. More

by G.BERNARDO2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Fast, efficient and very friendly service. . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! More

by rodzeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Klaben and Kim Wolfran make every effort to accommodate our busy schedule with appointments and quick turnaround. I appreciate Kim's positive attitude and kindness. She has made a lifetime customer of our More

by SCOTT@MCSERV.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Top notch. Always treated like you and your vehicle are important.A very satisfied customer . More

by TPOTTE8303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Everything from start to finish was beyond what customer service should be. I had not one issue with service, rental or pick up. More

by lil11e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Good place to go I went there for years and my mom and dad always liked Ford's and so do I More

by cozyhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

The service department makes the dealership! Extremely helpful and knowledgeable. Mr French had assisted me for over 12 years. Thank you More

by yvonnecherkala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Mona has been my advisor for the 12 years i have owned my Mustang . she does a great job each time i need some service for my car. More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Great Service. Kim Wolfram was a true professional. I highly recommend Klaben Service Center. However now I’m irritated! I should not be required to write at least More

by j.lupica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Fast and friendly service. Very knowledgeable and kept me informed. I really felt like they cared and wanted to a great job. Which they did..Joe French was awesome to work with More

by cincin7050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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