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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,206 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,206 reviews

May 02, 2024

As always Logan and the service team at klaben did an awesome job on my truck! More

by JBOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Logan was great to work with. The recall work was completed quickly, although it was never explained. I'm not certain what they did or why exactly. One thing that I miss from More

by odiex2
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

People are friendly and are always willing to assist your needs, lobby is comfortable for waiting More

by dlhcasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Albert was very friendly and helpful! The night drop box is helpful to bring it the night before the appointment. More

by NM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Everyone was very friendly and helpful. They didn't put any pressure on me to buy. More

by wctrissel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

The sales guy Logan was very helpful, and the tech Zack was great. They made it so easy. More

by lynnbsanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Sanders
April 29, 2024

Very friendly and professional. Very willing to help with whatever is needed for your vehicle. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

Colton was great! He was very helpful. I was in and out and on my way to work earlier than expected. More

by adpi1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Murdock
April 24, 2024

The process was quick and easy, there was great customer service from beginning to the end. More

by michael.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

We waited 20 days to get our van in for service of a transmission issue and then they had it from Monday to Saturday of the NEXT week. Almost two weeks. Work that wasn't requested was looked at (brake More

by Nana&Papa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan Rich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. & Mrs. Rauckhorst, Thank you for taking the time to share your feedback. Customers input is a crucial part in the learning and growing of our team and departments as a whole. The team is deeply disappointed with the timeline of events you described. We are better than this and we failed to provide the level of service you deserve. No excuses. I appreciate the time you took to go over all of this on the phone conversation you had with me. We want nothing more than to restore your faith back in us as your service provider, so thank you for giving us the opportunity to correct this situation. Again, we appreciate your feedback, and the entire Klaben team remains at your service. We look forward to seeing you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

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