Kingston Toyota

Stopped in to have my summer tires put on my leased vehicle. Slipped in to Jim's office as I was considering buying out my highlander and due to interest rates and higher car prices it would be unaffo vehicle. Slipped in to Jim's office as I was considering buying out my highlander and due to interest rates and higher car prices it would be unaffordable to lease again. Well I was wrong. Jim was knowledgeable and easy to deal with and I am not known for holding back words or thoughts. He understood exactly where I was trying to get to and we got there without any drama. Seriously, no drama. A mutual agreement was made and I was happy . Next I was shuttled over to Cassandra who is also very knowledgeable and friendly. She gets to the point and explains everything well. You leave her office knowing everything you need to know about the financing and warranties without wasting your time. Some issues arose due to technical problems but were handled professionally from the dealer and I received my car on time. In the end, I am driving a new vehicle that was leased at a great price , sold by an excellent salesperson(Jim) ,financed by a wonderful finance manager( Cassandra), without wasting my time sitting around like a bird on its eggs waiting to hatch. This was surely one of the fastest and easiest car leasing/purchasing experiences I have ever had and I have had a few. Well Done More

Wow! What great service and professionalism! On the day of our appointment to pick up our car, we were greeted at the front door by the General Manager, What great service and professionalism! On the day of our appointment to pick up our car, we were greeted at the front door by the General Manager, Tony. We then met with our salesman, Jim Kelman. He explained the car in detail and we drove away in both confidence and comfort. He gave us his business card and told us to call should we have any questions. We did call him and he thoroughly explained the answers. We would highly recommend both Kingston Toyota and Jim. More

I bought my 2024 Rav4 from Jim . He was wonderful and treated us like royalty ! He was wonderful and treated us like royalty ! More

Jim Kelman listens to his customers and addresses their questions and concerns. He focuses on what features are important to the customer. In this case, the Toyota Loyalty program was one of the reasons questions and concerns. He focuses on what features are important to the customer. In this case, the Toyota Loyalty program was one of the reasons we proceeded with the new lease at this time. More

Just went in for a service. They charged me a lot more than I have paid anywhere! Toyota is good, Kingston Toyota service is horrid!!! They charged me a lot more than I have paid anywhere! Toyota is good, Kingston Toyota service is horrid!!! More

Recently purchased a used Honda CRV - service was exceptional, all staff were very helpful! Very happy with vehicle! exceptional, all staff were very helpful! Very happy with vehicle! More

I recently purchased a new car from the Kingston Toyota Dealership. The wait was long but Jim Kelma kept me informed of progress all along. He spent a long time helping me to understand the complexities o Dealership. The wait was long but Jim Kelma kept me informed of progress all along. He spent a long time helping me to understand the complexities of the car once it arrived. Very pleased with the service. More

I recently bought a 2022 Toyota Corolla XLE from my salesperson Alicia. She did a wonderful job in making my purchase go smoothly. Can't say enough good stuff about the staff I dealt with there. I woul salesperson Alicia. She did a wonderful job in making my purchase go smoothly. Can't say enough good stuff about the staff I dealt with there. I would highly recommend buying your car here. More

This has to be the worst dealership I have every attended for service. The advisors know nothing and are completely resistant to telling you anything when you get there or when you call back. They don't cal for service. The advisors know nothing and are completely resistant to telling you anything when you get there or when you call back. They don't call you back when your vehicle is ready for pick up. If it is warranty work and they don't have the parts, they don't tell you when they will come, and they do not follow up with information. My truck has been waiting for a turbo waste gate now for 2.5 weeks and I have not received a single call back from my service advisor. In addition, it was in for service for and electrical issue. They forgot to put a ground strap back on. No big deal, things happen. When it was in for the waste gate I told them that wire was not connected and that they should put it back on. It was not done. It is very clear that this is not a very good dealership to have work done and I would imagine that a dealership would want service work. Silly me. I would have given them zero stars but that is not possible. Stay away. Belleville Toyota will get the work from now on. More

I recently bought a used 2018, RAV4 and my experience was very good from beginning to end. Alicia, salesperson, initiated phone contact by message but didn’t push me. She just let me know she’d be available very good from beginning to end. Alicia, salesperson, initiated phone contact by message but didn’t push me. She just let me know she’d be available if I found anything I was interested in. After a few weeks I inquired about the used vehicles and she was happy to give me the info needed. When I requested an appointment it was set up for my convenience and I never felt she was pressuring me throughout the experience. Once I’d made my decision to purchase, I spoke to Josh Murray regarding a trade in on my RAV4. After a price was agreed upon, I met the sales manager, Mike Neville, who was helpful, answered all my questions and did the paperwork for the purchase. In all these meetings I had my grandchildren with me and the receptionist, Laura, chatted and amused them, including an ice cream treat, while we did the paperwork with Mike. I was truly grateful to her for her kindness and thoughtfulness. My experience in the service department hasn’t always been positive in the 14 years + that I’ve dealt with this dealership but this transaction was very good. All the staff that assisted me, Alicia, Josh, Mike and Laura, were extremely thoughtful and helpful. Thank you to you all. I would recommend, and buy again from this dealership. More