Ken Shaw Lexus

My experience with this dealership was fantastic! I My experience with this dealership was fantastic! I phoned the Ken Shaw Lexus Dealership from the side of the highway after my accident despite the My experience with this dealership was fantastic! I phoned the Ken Shaw Lexus Dealership from the side of the highway after my accident despite the intense pressure from the tow truck driver to tow my Lexus RX350 to his body shop. Hartley was extremely helpful & professional and even stayed late to wait for me to be towed there. Once I arrived he had my car processed & a Lexus courtesy car ready for me. Hartley worked with the insurance company making sure they were aware of all damage (the adjustor was called in twice) & inspected the entire vehicle for any other problems it had. There was some rust on the inside of my door that he had repaired while my SUV was out of commission. The cost of that to me was minimal because it was already at the body shop. My insurance company didn't approve of the luxury replacement car but the manager, John Bennett, allowed me to keep the car at the dealership's expense. After it was fixed, Hartley & John arranged to get me a spare Faab key covered under warranty and while I was in the service department getting the Faab programmed John noticed a recall on my brake pedal that hadn't been completed. (I had been taking my SUV to another mechanic for maintenance). The recall was completed within 45 minutes while I waited in the lounge, equipped with a full body massage chair! Not only were the staff fantastic to deal with but my SUV is in perfect shape now with no problems at all. There was extensive damage to the entire rear end of the vehicle and it was repaired with no water leaks or squeaks and extras added in to improve the appearance of the RX350. This was an overall fantastic experience, I will take my car back to Ken Shaw Lexus Dealership for regular maintenance now. More

Comments: Was there an employee who made your visit Comments: Was there an employee who made your visit memorable? My visit to Ken Shaw has been memorable because of two outstanding employees, Rick Wa Comments: Was there an employee who made your visit memorable? My visit to Ken Shaw has been memorable because of two outstanding employees, Rick Walter and Shameer Hssain They have made it their duty to always listen and rectify any concerns that I may have encountered with my vehicle. Both these two employees have always been attentive and polite. I am repeat customer for 17 years because of the customer service Ken Shaw Lexus brings to me. My needs have always been met by Rick and Shameer. Customer service is their number one priority when they deal with their customers, from what I have experienced. This is why I do not find it hard to return to your dealership. Thank you Shameer & Rick!!! More

I have been driving since I was 16 years old. At age 48, I have had 14 cars and all of them have been from various dealerships. My 14th car was from Ken Shaw Lexus and I must tell you that this past purcha I have had 14 cars and all of them have been from various dealerships. My 14th car was from Ken Shaw Lexus and I must tell you that this past purchase and service expereince has been the absolute best. From sales right through to the people that work in the service department, Ken Shaw has provided the most reliable, professional, trustworthy experience I have ever had with a dealership. I will continue with Ken Shaw for many, many years to come and I will recommend them to my Family and Friends. They are truly a dealership that you keep for life because they understand the meaning of customer service and satisfaction. Yours truly, Mark Ibrahim More

From Sales Person through to Sales Manager, Ken Shaw Lexus presented my wife and I with an exceptional " Personal " experience. All personnel were friendly, courteous, professional, and helpful. Consid Lexus presented my wife and I with an exceptional " Personal " experience. All personnel were friendly, courteous, professional, and helpful. Considering that the reputation of this dealership is "solid" to begin with, we still found that the level of service and hospitality exceeded our expectations from the point of sale through to delivery. We are very glad to recommend Ken Shaw Lexus to all of our friends and colleagues. Thank you Ken Shaw Lexus. Bryan & Divine More

Three days ago I had leased a Brand new Lexus GS 350 AWD from Ken Shaw Lexus Toyota. My experience there was fantastic. Working with Michele Dury was a dream as she made my whole leasing experience fast from Ken Shaw Lexus Toyota. My experience there was fantastic. Working with Michele Dury was a dream as she made my whole leasing experience fast, easy and actually enjoyable. The honesty and integrity that Michele and the rest of the Ken Shaw Team showed was excellent and as sad as it is to say hard to find nowadays. If my experience through my lease is as good as what my pruchasing experience was then I will be getting my next car from Michele Dury at Ken Shaw in three years. I highly recommend and will be back again. David Howard More

Excellent service, as always, delivered with a smile! Sandy is a pleasure to deal with: friendly, professional, accurate. I almost (almost...) enjoy having to bring my car in for service. In a world of Sandy is a pleasure to deal with: friendly, professional, accurate. I almost (almost...) enjoy having to bring my car in for service. In a world of 'hit and miss' service, I am always wowed by my experience here. I would (and have) definitely recommend Ken Shaw Lexus! More

I pre-arranged a lease buyout at Ken Shaw. When I arrived at the dealership, none of the paperwork was ready and I had a 2.5 hour wait. The sales rep, Anthony GRELLETTE, was very impersonal and bordered on at the dealership, none of the paperwork was ready and I had a 2.5 hour wait. The sales rep, Anthony GRELLETTE, was very impersonal and bordered on being rude....He didn't offer any apologies for the wait or even a cup of coffee. I felt like an imposition. I will never deal with Ken Shaw again and will return to either Heffner Lexus or North west Lexus. More

This service department doesn't care about car safety and blames me, the customer, to not tell them what to do when my car is in service. Here is what happened... I took my car in for service once a car at K blames me, the customer, to not tell them what to do when my car is in service. Here is what happened... I took my car in for service once a car at Ken Shaw and guess what, my rotors are broken now and they said that they never inspected my brakes during service because I never told them to. Well, if I have to tell them everything to do to make sure that my car is safe during service, then I will be doing their job! And I got yelled at when I gave them a bad service review on the phone! So, do yourself a favour, do go there! More