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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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237 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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May 17, 2024
My experience was really good. Fast service and great staff. The lounge was quiet, comfortable and it was easy to wait for the car. Fast service and great staff. The lounge was quiet, comfortable and it was easy to wait for the car. More
by gerijthomas
Verified CustomerEmployees Worked With
Helpful May 16, 2024
Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for later. I also got hung up on multiple times while my car was there. It was a very uneasy feeling. Treated me with extreme disrespect all around. More
by SandiGallagher
May 16, 2024
Estella was very good at communicating the status of the vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that y vehicle while in the service department. We really appreciated that the vehicle was hand washed before it was returned to us. We are impressed that you go the extra mile for your customers. More
by debboo
Employees Worked With
May 15, 2024
Overall, the service department has been a pleasure to deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences have been wonderful. The service lounge is very comfortable and well stocked with goodies. The work gets done quickly. Staff is friendly and professional. More
by semosancus66
May 15, 2024
I took my newish car in for a Recall visit. Everything went quickly, I was very pleased. Everything went quickly, I was very pleased. More
by lizhydeolson
Employees Worked With
May 12, 2024
As always the service and support at Ken Garff Mercedes is second to none. Always a customer, always a friend. is second to none. Always a customer, always a friend. More
by Domn8
May 12, 2024
The service was great! Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank you! More
by MAISAGOMEZ
Employees Worked With
May 11, 2024
I have never taken a survey where I can’t move on until I write 15 words. Ridiculous. write 15 words. Ridiculous. More
by LCHOLMAN
Employees Worked With
May 10, 2024
Things have improved immensely since my last visit. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. More
by COOKINSTEW
Employees Worked With
May 10, 2024
Vivian was great and the work was done quickly. Very appreciated! Again, Vivian was fantastic. Very appreciated! Again, Vivian was fantastic. More
by Amy Betancourt
Employees Worked With
