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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
221 Reviews

221 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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May 01, 2024

Excellent service. Always first class. Helpful. Best mechanic in the state of Utah. Really good muffins More

by bradolch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vieweg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

Braiden and his team did a fabulous job explaining and taking care of my car More

by kent21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Amazing experience! The service appt at Ken Garff Mercedes was easy to schedule, text reminders and updates were very appreciated. They completed it when they commi More

by melissab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estrella
April 29, 2024

Listened to my concerns and took good notes to facilitate a repair. The techs drove the car and found the issues More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

The video review of the work done on the car is very helpful. The whole process was easy and efficient. More

by pnptan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 26, 2024

Garrett and the automated text messages kept me informed of the process and estimated timing. The process was seamless and all things were corrected. More

by MISS.ANDREAMROTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garett
April 26, 2024

I have not been happy with my interactions. Maybe I have unreasonable expectations, but I don’t think so. Regardless, not feeling positive. More

by AYOUBSCAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Apr 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

April 24, 2024

Had my car serviced here. Braiden was very professional, answered all my questions, timely communication and team provided good service to correct repairs. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

April 24, 2024

Friendly, competent service from knowledgeable advisors. Ken Garff makes sure that I leave satisfied. They always work with with me to resolve any issues until we are satisfied. More

by davidkambic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Laccaorce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Franchow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 23, 2024

I like the new remodel. It is now much easier to check in for appointments. More

by KOOROSHKOMEYLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estrella
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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