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Kelly Ford
Melbourne, FL
3,008 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,008 reviews
April 26, 2024
I am from IN and had an issue with my F250. I reached Natashia by phone and she was able to get my truck in the day I arrived in town, and then they were able to find and fix the problem that s I reached Natashia by phone and she was able to get my truck in the day I arrived in town, and then they were able to find and fix the problem that same day. She was very helpful and made a potential bad day a very good one. More
by kachgill3701
Employees Worked With
Natashia
Helpful April 25, 2024
Kelly Ford has earned our business through good communication, trust and the services they provide. Thankfully for the team at Kelly. communication, trust and the services they provide. Thankfully for the team at Kelly. More
by t.gragg
Verified CustomerApril 25, 2024
My sale person, Omar, he is so wonderful, kept me informed every step of the way. His attention to detain made the purchase process very smooth and worry free. I highly recommend him for anyone looki informed every step of the way. His attention to detain made the purchase process very smooth and worry free. I highly recommend him for anyone looking to purchase a Ford. More
by wm
Employees Worked With
April 25, 2024
Makes you feel like Family! Very friendly and good natured makes it easy for the customers yea! Very friendly and good natured makes it easy for the customers yea! More
by Geno
Employees Worked With
April 12, 2024
Great experience! Everyone was very knowledgable. Sandra in finance offered me some great options and advice. Thank you Everyone was very knowledgable. Sandra in finance offered me some great options and advice. Thank you More
by PKAMONBSN
April 12, 2024
Easy going no hard push help me to figure out what would work for me work for me More
by kandikanine
April 12, 2024
The advertised price on the Kelly web page is not the actual price. I was told that the web page is maintained be an outside source and “not our fault”. I expected to see a couple of add-ons but not $8k actual price. I was told that the web page is maintained be an outside source and “not our fault”. I expected to see a couple of add-ons but not $8k above the advertised price. The sales manager knocked a couple of thousand off and I went ahead and bought. As I was leaving, I was told that my second key and owners manual were being sent from Georgia and would be there by the end of the week. When I called later, I was told that key and manual were lost in the mail and that I needed to come in next Friday to to have a key made. When I arrived on Friday, I was told that I should have come in at 8:00 and the key guy had already left…come back next Friday. I called the next Thursday to verify that the key guy would be there at 8:00 on Friday and was assured he would be. I drove back to Melbourne on Friday and arrived at 8:00 and was told that the key guy never gets in before 9:30, So I waited. At 9:30 I was told that the key guy would not be in today but the service department could make a key (no explanation why that option was not available the week before). Shortly after 10:00 I was told that the service department did not have a “blank” key and would have to order one from Ford. I was given an owners manual from another vehicle but will have to drive back to Melbourne to do the key dance again. VERY FRUSTRATING! I went to Kelly because I had a good experience when I purchased my F150 5 years ago. Apparently something has changed. There are a lot of Ford dealers in the area and I will visit one of the others next time. More
by coopx3
April 11, 2024
Although it always seems that when I go in for an oil change and tire rotation I end up with much more. Between Ford reccomemded services the Kelly Service Advisor explains in layman terms the necessity change and tire rotation I end up with much more. Between Ford reccomemded services the Kelly Service Advisor explains in layman terms the necessity of the services offered and the service technician performs those services well. More
by joescarpa1
Employees Worked With
