John Bear Pontiac Buick Cadillac Ltd

First bad experience I've had my Volt for two and a half years, and this is the first time I have not been very satisfied with the care given at John Bear. When I took th I've had my Volt for two and a half years, and this is the first time I have not been very satisfied with the care given at John Bear. When I took the car in to have the winter tires taken off, they informed me that a special key was necessary, without which certain special bolts would have to be broken of at a cost of 30 dollars per tire. I never asked for special locking bolts, and no-one ever told me anything about a special key they claim to have left on the back seat of my car when I had the winter tires installed. I am a 66 year old widow, and I counted on them to take care of my car. Well, now, Gilbert's Tire has quoted me $5 per tire to break off the special bolts, so guess where I'm going. More

So bad that I cannot describe it I tried several times before but dealing with these people almost convinced me to never buy a GM car again. I took my truck for a transmission fluid c I tried several times before but dealing with these people almost convinced me to never buy a GM car again. I took my truck for a transmission fluid change and potentially a fix for a vibration diagnostics. Dealt with a guy named Thomas and it turned out to be nothing far from a nightmare. He called me after couple of hours with a list of problems and asking for 7300 plus taxes to fix. This included a new transmission,new radiator and a bunch of minor things. His diagnostic was accurate: torque converter issues. I didn't want to do the repair and got hit with a CAD 249 for inspection. He claimed to work for two and a half hours to find the issue. I took the car to another repair shop that not only did the diagnostic for free but did it in 10 minutes after hooking up the computer and driving around the block. Surprise: exactly the same diagnostic. Make things more interesting it turns out that this a known, very popular GMC truck problem. Finally I paid a huge amount of money. I was never told at the check in that I can be up for such an amount just for an inspection. His report doesn't say one word about all the other fantasy repairs, besides the torque converter, simply because they don't exist. I hope he doesn't work on commission because this will obviously be a scam. If any of the managers or some GM customer service and marketing people care about their image, I hope somebody will check the records for March 6th and get in touch with me. Little hope, but optimism is not bad. More

Just purchased our 5 vehicle I just purchased my 5th vehicle from johnbear in hamilton, as my vehicle I had just had the engine replaced, now the ac compressor was abiht to die, I just purchased my 5th vehicle from johnbear in hamilton, as my vehicle I had just had the engine replaced, now the ac compressor was abiht to die, so I went I into johnbear used sales and spoke with the best sales guy in the place Rob Windsor and told him I was ready to get out if the current vehicle I had. In less than a week I was driving off the lot in my 2017 buick. Honestly I would reccommend johnbear to buy a vehicle. They trest you like family not just another person looking at vehicles. Heres to the best salesman Rob Windsor and best dealership Johnbear in Hamilton. As soon as i told Rob I wanted out of my vehicle he sat down with his manager Mark and they both worked on getting me out of it. So a huge thank you to Mark Bolton, Rob Windsor, and Dave Brunetti. Thank you all for making it possible for me to feel safe driving tk work again. More

2nd New to me vehicle from John Bear I have had the pleasure of purchasing 2 vehicles from this dealership. James Bosher was my salesman both times. He is absolutely amazing, His customer I have had the pleasure of purchasing 2 vehicles from this dealership. James Bosher was my salesman both times. He is absolutely amazing, His customer Service is always above par and goes out of his way to make you feel important. He follows up with courtesy calls and check ins as well as followed through with everything that was discussed regarding the sale ( of BOTH vehicles) John Bear is lucky to have him !! Dave sealed the deal and was quick to explain and answer any questions I had about the paperwork. He was also very understanding ,patient and entertained my two young children who were with me for the process. More

Awful service Got a coolant leak fixed on my Cruze (under warranty), a week later another coolant leak started and was told this time it would cost $500. Refused th Got a coolant leak fixed on my Cruze (under warranty), a week later another coolant leak started and was told this time it would cost $500. Refused the work, my 6 months pregnant wife came to pick up the car it was buried under 6 inches of ice. Service techs handed her a brush and watched her struggle to scrape it from inside. not only are they awful at being a dealership, but they are absolutely disrespectful as well. Will never go back. More

Lied to, harassed, and threatened Lied to me about accessories that should have been with the truck, harassed me over a missed signature for 5 days, threatened me about the contract th Lied to me about accessories that should have been with the truck, harassed me over a missed signature for 5 days, threatened me about the contract that wasn’t signed when I tried to give it back. Ignored my disappointment and was blown off by sales manager that said I have trust issues! Truck is for sale! Hate getting in it More

john bear dealership too big to care purchased 2014 ford focus certified used car from john bear Hamilton, .noticed engine vibration when car cold after a couple of weeks. took it in ,was purchased 2014 ford focus certified used car from john bear Hamilton, .noticed engine vibration when car cold after a couple of weeks. took it in ,was told by mechanic,there's nothing wrong ,perfectly acceptable telling me there would be a warning light on the dash if there was a problem. all i wanted was the engine mount replaced which i know was bad,(from experience) $50 part and 20min job.got turned away.saying "there's nothing i can do"by the mechanic.. consequently as i know what i am talking about and this is a common issue with the focus i did the job myself ..car now runs like new..no vibration at all .i,m old school,diagnosis first by look hear and feel, trouble with mechanics today,if a computer doesnt tell them whats wrong they have'nt a clue... More

Continued disappointment Dealership threw out the wrong set of tires during seasonal tire change, then made me buy new tires and proceeded to tell me it was my fault. When che Dealership threw out the wrong set of tires during seasonal tire change, then made me buy new tires and proceeded to tell me it was my fault. When checking their system they had record of me having 4 summer tires during the winter change and then this summer when I came back they said I only have 2 summer tires. I decided to give them the benefit of the doubt and ordered a new key from them and the buttons are wearing on my current key. It has been several weeks and when calling to ask about the status of the key they said it was never ordered and to check at another dealership who has some in stock. Finally, the woman who makes appointment books be earlier then the garage opens and I sit in the waiting room for half an hour before the mechanics even get to the shop. I would not recommend as every time I go there I am upset, frustrated, and disappointed. More

Poor Workmanship, Poor Customer Service I am very disappointed with the workmanship and customer service I received at this dealership. I took my Pontiac Vibe to John Bear GM in Hamilton, I am very disappointed with the workmanship and customer service I received at this dealership. I took my Pontiac Vibe to John Bear GM in Hamilton, Ontario just over two weeks ago for repairs needed due to a recall on the passenger airbag. Normally I do not go to the dealer as most service is done at home, but in this case the repairs were being done free of charge due to the recall. This recall was the second airbag recall for Vibe models, the previous being for the steering wheel airbag. During the previous recall, my vehicle had also been taken to John Bear for the repairs. When I received the vehicle after those repairs, the steering wheel had been reinstalled out of alignment. While disappointed with the poor workmanship, I determined that the crooked steering wheel was not a safety concern, and decided to address the issue with John Bear the next time I went in. Making the appointment for the second airbag recall, I brought up the fact that the dealer had reinstalled the steering wheel incorrectly during the last recall, and I would like for them to correct it in addition to the current recall repairs. I was told over the phone that the correction would most likely be free of charge as the error had been made on their end, but the service desk would need to confirm it upon my arrival. When I brought the vehicle in, I reminded the service advisor that I wanted the misaligned steering wheel addressed as well as the current repairs, and was told that they could perform an alignment check, but any actual repairs to the steering wheel would cost $110. I said that that was disappointing considering the error had been made by the dealer in the first place, and the response from the advisor was "that's okay, just don't do the repairs then." When I pressed the issue, I spoke with three different associates, the last of which being someone from the garage. He told me that it was impossible for the dealer to have made the alignment error due to the nature of the repairs. When I told him that the steering wheel had been perfectly aligned when I had brought the car in, and then crooked when I received it, he told me that I had waited too long to address the issue. A response claiming that I had waited too long to address the issue seemed a bit contradictory to one denying responsibility for the issue. I expressed my disappointment again, and was offered the repairs to the steering wheel at half the regular price. I declined the offer since I was not willing to pay to have an error corrected that was made by the dealer in the first place. I felt unappreciated as a customer, and left the dealership frustrated and unhappy with the service I had received, not to mention the steering wheel is still crooked. More

Do not buy or have service done at this dealership You will wait..be over charged and honestly other than Carmen and Dave is sales you can not trust or rely on anyone at this dealership, I now do all m You will wait..be over charged and honestly other than Carmen and Dave is sales you can not trust or rely on anyone at this dealership, I now do all my service at Legget in Burlington and most of the time they give me a free car for the day. DO NOT USE John Bear More