Jim Pattison Volkswagen Surrey

Satisfied customer :) This dealership bend over backwards to make sure my goals were met. Excellent service and very happy with my new Passat. This dealership bend over backwards to make sure my goals were met. Excellent service and very happy with my new Passat. More

Worst Sales Manager Ever Aldrich Ang does not stand by any word of his salesman. After the customer and salesman shook hands offer a signed offer, this sales manager threw awa Aldrich Ang does not stand by any word of his salesman. After the customer and salesman shook hands offer a signed offer, this sales manager threw away everything the salesman offered to the customer. Mr Naqvi owes it to future customers to look into the unprofessional and unethical conduct of Mr Ang. Even the poor salesman was dumbfounded for his grossly unbecoming, condescending and rude behavior. This Jim Pattison employee does not even deserve a half star. More

New car purchase. Pleasantly greeted on arriving at dealership by a salesman who obviously knew the product and enjoyed his job. He willingly showed us the features on Pleasantly greeted on arriving at dealership by a salesman who obviously knew the product and enjoyed his job. He willingly showed us the features on the car we were interested in purchasing. More

bad service after purshase horrible attitude and service after purshase. had an issue with transmission from day one. numerous visits without them fixing it. took over 8+ weeks horrible attitude and service after purshase. had an issue with transmission from day one. numerous visits without them fixing it. took over 8+ weeks of not having my vehicle. ridiculous waits for courtesy cars. multiple times leaving work, without the problem resolved. argued with me about paint missing from back of wheels saying it is normal. had to pay for my first oil change cause it was too early. technician racing my car up the street. would not recommend anyone to them. stay away!!!! all nice till you sign for it More

Excellent service and staff! I've been using this dealership for 8 years now, on my 2nd vehicle and have yet to have a bad experience. The service team always goes above and beyon I've been using this dealership for 8 years now, on my 2nd vehicle and have yet to have a bad experience. The service team always goes above and beyond and does great work. The customer service has consistently been outstanding and I have nothing but great things to say about this dealership. Highly recommend! More

Great Dealership Been a customer with this dealership for over 4 years now with two different cars, and they continue to impress me! During both sales they have offere Been a customer with this dealership for over 4 years now with two different cars, and they continue to impress me! During both sales they have offered the best price out of all other dealerships in the area. As for service, Reg has to be the kindest person I have ever met. He helps make sense of any situation with his great knowledge, and works incredibly hard to make his customer's happy. I will continue to go back as long as Reg is still there! More

Service - above and beyond! I recently leased a VW Tiguan from Pattison. When I got the car my hitch was back-ordered. When the part came in Pattison picked up my car, installed I recently leased a VW Tiguan from Pattison. When I got the car my hitch was back-ordered. When the part came in Pattison picked up my car, installed the hitch, cleaned and vacuumed it and had it back to me just after lunch. This could have been a long process that ate up most of my day instead Pattison made it about as easy as one could imagine. The service was absolutely fantastic!! Highly recommend using them. More

Impressive Sales Team! Our experience with the staff at VW Surrey was extremely easy and comfortable. We were greeted immediately and were well taken care of. The sales re Our experience with the staff at VW Surrey was extremely easy and comfortable. We were greeted immediately and were well taken care of. The sales representative was thorough and knowledgeable and did not make us feel pressured into purchasing. He made the interaction very easygoing and the rest of the staff we had spoken to were also friendly and accommodating. Overall our time spent at VW Surrey was exceptionally enjoyable and we are very pleased with the "above and beyond" mentality of the sales team at this location; they are definitely not your typical aggressive, pushy salesmen. More

Really pleasant floor staff I am currently looking to trade my truck in and was interested in a Jetta. A couple of days ago on my way home I decided to stop by this store on a wh I am currently looking to trade my truck in and was interested in a Jetta. A couple of days ago on my way home I decided to stop by this store on a whim. Coming into the store I was almost immediately greeted by the representative. He was polite and professional, I inquired about the Jetta and asked about the models available. He showed me the Jetta they had on the lot and also went through and explained several of the different trim models. I had some questions about the diesel model and he answered my queries and seemed knowledgable. I was looking for a standard model and he told me while he didn't have the tdi model in standard in store that day they did have the basic model and asked me if I would like to check it out. We went for a test drive nearby and I was pleased with the response of the car and the interior was comfortable. The representative was enthusiastic and told me that he had just purchased one himself. I can definitely see why! We didn't close that day seeing that I would need to discuss with my wife but I must say I was impressed with the service and the sales rep was not pushy. We exchanged information and i told him I would come back with my wife. It was a good non threatening experience overall which was a pleasant surprise. More

Amazing Service! I was unsure which vehicle to get, so I test drove the 2015 golf and the 2014 Jetta. Kong was very good with his product knowledge and answered all of I was unsure which vehicle to get, so I test drove the 2015 golf and the 2014 Jetta. Kong was very good with his product knowledge and answered all of my questions. He explained to me all the different features that came with the vehicle and which one was more suitable for me. I decided to go with the 2014 Jetta just because it was better financially. I would highly recommend this dealership just because him and his Management team are super friendly. They took care of me and my wife with amazing care and gave me the best possible price. Thank you so much Jim Pattison Volkswagen Surrey, I surely love my new vehicle! More