Jim Pattison Toyota Northshore

Today I was at Jim Pattison Toyota north shore for recalling appointment . I am very satisfied and happy with the amazing service that I received . Mo was very welcoming and patiently arranged my car recalling appointment . I am very satisfied and happy with the amazing service that I received . Mo was very welcoming and patiently arranged my car programs . I had to go to my work in west Vancouver so he got a taxi for me and after that when my car ready he ordered another taxi for me to come back there . He is so professional and suggested when I should go back for the next visit. Thank you Toyota and thank you Mr. Mo For an exceptional experience! More

Oil Change From HellOne would think that a basic oil Oil Change From xxxx One would think that a basic oil change would be a simple task for the service department at an auto dealership…..well not for Oil Change From xxxx One would think that a basic oil change would be a simple task for the service department at an auto dealership…..well not for Jim Pattison Toyota. Back in September, I took my 2019 RAV4 into the service department at Jim Pattison Toyota for an oil change. When I picked up my vehicle after they completed the oil change, it smelled like there was an oil fire inside my RAV4. I went back inside the service department and was advised that they had overfilled my engine and spilled excessive oil onto the engine compartment. I was told that they had hosed off the excess and that the smell would subside in a matter of a few weeks……the oil smell did not go away. I check the oil myself and saw that the oil level was way too high and that they failed to drain the excess oil. I took my vehicle back to Jim Pattison Toyota where they drained the oil to the correct level. However, weeks later I continued to smell oil, in fact the smell the getting even stronger. I popped the trunk and quickly noticed that they did not secure the engine oil cap and consequently, oil sprayed all over the top of the engine and beyond. I then called the service manager (Ian Wilson) who was very respectful and suggested that the engine be shampooed, which it was. My vehicle was ready for pickup at 3:30pm and was advised by the service representative that a taxi would be along to pick me up and drive me to Jim Pattison Toyota. I waited for 2 1/2 hours for the taxi to arrive but gave up and called a friend who gave me a ride instead. It appears that the service department needs to improve their customer service due to the ongoing blunders that I experienced. Hopefully I don’t experience any engine issues in the future due to their negligence. Vito More

At my first service (Toyota Corolla), I received a great costumer service from Mo. He was very helpful and knowledgeable to advise me some information about my new car. Thanks to Toyota North Shore Auto S costumer service from Mo. He was very helpful and knowledgeable to advise me some information about my new car. Thanks to Toyota North Shore Auto Service Team, Specially Mr. Mo. More

No one answer the phone and it takes one day to return your voicemail specially service department even reception don’t answer the calls I am not happy at all after 10 years doing business with them and b your voicemail specially service department even reception don’t answer the calls I am not happy at all after 10 years doing business with them and bought two cars from them and recommended and send so many people to them !!!!!!!!!! More

I brought in my car for a recall airbag. They charged for wiring issues due to my after market stereo. The microphone stopped working after so I had to bring it in again. They charged me again and said for wiring issues due to my after market stereo. The microphone stopped working after so I had to bring it in again. They charged me again and said they took it apart and everything worked fine. They lied to me because it didn't work before I took it in and worked after. Why do people go here??? More

Test drove a 2014 Dodge Durango on September 19, started off ok I brought up a couple of concerns with some chips in the paint that were showing the metal of the hood Matthew the sales advisor blurted “what off ok I brought up a couple of concerns with some chips in the paint that were showing the metal of the hood Matthew the sales advisor blurted “what do you expect from a used car”, get in the car get told I can have the car for 30-45 minutes I look at the gas gauge and explain I’ll be back in 15 as the suv has 1/8 of a tank of gas. Get back to the dealership and explain sadly there are a few concerns I have and some of the options I want aren’t on this particular suv but the Ford Explorer has a piqued my interest and I ask Matthew what can he tell me about it “not much I’m an import guy” handed him the keys back for the Durango and left and will likely never return. More

the only reason I give this dealership 5 stars is the only reason I give this dealership 5 stars is because of Mr Ali Monemi .A great man, an honest person with fantastic sells service.He was always the only reason I give this dealership 5 stars is because of Mr Ali Monemi .A great man, an honest person with fantastic sells service.He was always available to help and answer my question.I put an order for a 4 runner and paid the deposit on April.then because of the manufacture issues ,there was a delay on all orders.but they had a Demo 4runner and it was exactly the car that I really want to buy. I asked the sells manager Andy to sell it to me ,because of my old car situation and not having air-condition it was very tough for my family specially my two and half years old daughter. I told Andy about my situation and his response was I cant sell it to you because We do not have replacement car !!?? So,I have to wait ,after a week I went there and talked to him and he said we already talked about it and I do not know when I will be able to sell you this demo car. He said I can not promise you when it will be ready to sell and there is no Toyota 4 runner right now in canada for sell.a complete disrespect toward a costumer. It was completely out of Ali Monemi' hand after all his time and effort he put to get the deal done. Same day I found the same car brand new in Regency Toyota in Vancouver and you might be able to guess the rest. Ali I am so sorry that I could not made deal with you. Andy I am sorry for you that you lost your customer to Regency Toyota .at least have some respect for your salesman and think about it ,he lost a costumer because of you ....... More

This was a very disappointing visit. They didn't perform the work that was mentioned over the phone. They fraudulently wrote on the service papers about work that was not even done. I saw a service advisor the work that was mentioned over the phone. They fraudulently wrote on the service papers about work that was not even done. I saw a service advisor without a masks on and not practicing safe social distancing while having myself and another client stand on his side of the glass to view their computers. The service went well over the specified time that was communicated to me by the service advisor. The service advisor was heard talking to another advisor about how to get out of giving me a taxi voucher and have me wait inside the dealership instead. Lastly, no sticker was attached to my vehicle telling me when my next service appointment is. I purchased my vehicle from Jim Pattison Toyota Northshore and won't be returning for my next one or for any service related visits. Jim Pattison Toyota Northshore totally dropped the ball on cutting corners, unsafe practices and shady business dealings. I already brought this up with Jim Pattison head office so save the standard "we're sorry, please reach out" response. This was a major waste of one of the prepaid scheduled maintenance visits I purchased. What a scam they're running. More

Ali M was wonderful to work with. I came from Alberta to pick up our Sienna and he and his team handled all the logistics. top notch. thank you. pick up our Sienna and he and his team handled all the logistics. top notch. thank you. More

After reviewing my paperwork I noticed almost $6000 was added in optional warranty and insurance packages. I spoke with Renee 2 days later on the phone about the extras as she had mentioned in her office added in optional warranty and insurance packages. I spoke with Renee 2 days later on the phone about the extras as she had mentioned in her office at the time of signing and picking up the car these were included by Toyota and already worked into my rate at the time of sale. At no point did she go into detail, these extras were charged out and what this super plus warranty even covers to which I still have no idea. She advised Toyota Financial made these conditions in order to approve my financing and if I did not want these optional options I would have to return the vehicle and cancel the deal. She also advised if I wanted them removed Toyota Financial would most likely cancel my financing and quote me at a much higher rate or not approve me again. She also advised on Jan 18, 2021 @2pm on our call she would not be able to call Toyota Financial that day as they had already closed for the day and would have to contact them the next day. I asked her to hold off and I would be in contact with her today. I called Toyota Canada yesterday after my call with Renee and spoke with them about the financing and the contract. He advised this was not the case and has opened up an investigation as the info Renee gave me was absolutely not correct. All I am asking is to cancel the optional warranty as stated in section #4 in the contract as I am entitled to with notice to the seller. I have submitted my cancellation request through Millennium Insurance Corporation as they also assured me they had no connection to Toyota Financial and this would not be in any way connected to Toyota Financing conditions of approval. Renee Tsang is a liar and should be fired. I’m still waiting for confirmation these optional extras have been cancelled as Millenium Insurance confirmed they have not received the remittance paperwork from the dealership still and it’s going on almost 30 days since my cancellation request was submitted and confirmed by Renee over email as I won’t be dealing verbally with her. More