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Jim Keay Ford Lincoln
Ottawa, ON
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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278 Reviews of Jim Keay Ford Lincoln
January 26, 2017
Very Friendly, Understanding, Helpful! Goes above and beyond I have been dealing with Jennifer since day 1 at Jim Keay Ford. I came to Jim Keay Ford with mechanical issues with my Ford Fusion back in the summer I have been dealing with Jennifer since day 1 at Jim Keay Ford. I came to Jim Keay Ford with mechanical issues with my Ford Fusion back in the summer of 2016. I had previously went to other dealerships for 2nd opinions but was very unhappy with the service (hence why i chose Jim Keay) She Provided EXCELLENT customer service. She definitely went above and beyond every single time. I have dealt with Jennifer on numerous occasions from oil changes, to winter tires for my new Ford Focus and I am VERY pleased with the service I have received from her. I would recommend Jim Keay Ford Orleans to anyone looking to buy a Ford and would MOST definitely recommend Jennifer as a service advisor without a doubt! All the staff at Jim Keay Ford has been great, (Curtis) who I dealt with for the purchase of my vehicle, Gaetan who helped with finance and even the mechanics who spent hours troubleshooting to find the reason for the mechanical problems in my previous car. I can't begin to thank you ALL for the excellent service and dedication to your customers. Thank you, Thank you, Thank you!!! More
by MB
Employees Worked With
Jennifer Macwaters, Kurtis Di Cioccio
January 24, 2017
Great service Walked in the door looking for car was met by Brian he was very helpful. I Explained to him my needs he recommended the ford flex and the experience Walked in the door looking for car was met by Brian he was very helpful. I Explained to him my needs he recommended the ford flex and the experience was wonderful. I've purchased six or seven cars in my life and the service was seamless. great job by Jim Keay Ford. More
by Ben
Employees Worked With
Chris, Brian Needham
December 31, 2016
Josee - Top Notch If you take your car to Jim Keay - ask for Josee. She is professional, honest and keeps you well informed of progress. It is rare these days to find s If you take your car to Jim Keay - ask for Josee. She is professional, honest and keeps you well informed of progress. It is rare these days to find someone who truly understands the idea of customer service and making sure an issue is resolved. She goes above and beyond and I highly recommend asking for Josee in service. More
by treatmeright
Employees Worked With
Josée A. Bazinet
December 22, 2016
Excellent Sales Service Our son recommended Jim Keay. So decided to give them a try when I needed to purchase a new car. I had already researched the type of car & make befor Our son recommended Jim Keay. So decided to give them a try when I needed to purchase a new car. I had already researched the type of car & make before going there. I wanted a 2016 Ford Fiesta which had high ratings for a small car.They only had the sedan on the lot so decided to test drive it. From the time I entered, to the final pick up I was met with friendly & helpful service personnel. Carmelo Vito was patient in answering all my queries & even came with me to my home to see if the car would fit in my driveway. He has a way of making one feel relaxed & comfortable while making such an important purchase. When I picked up the car, Carmelo took the time to explain the functions of all the dials & switches. I really appreciated this as it had been awhile since I had a new car. Peter Maloney handled the finance part & he also was efficient, friendly & helpful. I would highly recommend these two men to others. More
by Satisfied customer
Employees Worked With
Peter Maloney, Carmelo Vita
December 17, 2016
5 stars service ! I've had two maintenance services on my Lincoln SUV at Kin Kaey and both time, Josée Bazinet was the agent dealing with me. She provided 5 stars servi I've had two maintenance services on my Lincoln SUV at Kin Kaey and both time, Josée Bazinet was the agent dealing with me. She provided 5 stars service on both occasions and she does so with enthousiasme, joy and courtesy. She is effective and clearly explain everything. It's a real pleasure to deal with Josée. Bravo ! More
by Francois
Employees Worked With
Josée A. Bazinet
December 13, 2016
Lincoln Service (MKC) I have brought my car in for service a few times but the last 2 were with Josee. Josee is very professional and keeps me informed if they run into an I have brought my car in for service a few times but the last 2 were with Josee. Josee is very professional and keeps me informed if they run into any issues. We have been a customer of Jim Keay for 20 years and the service has always been amazing, we still own a Ford vehicle. We have been a Lincoln customer for just over a year, Paul and Josee are wonderful to deal with, they care about their customers. Always recommend this dealer if asked. Jenn More
by Jenn
Employees Worked With
Paul Shimon (5 stars), Sarah Major, Josée A. Bazinet
December 10, 2016
A Perfect Buying Experience This was a long distance purchase of a Ford Executive Capitalized Car so it required coordinating Ford's new car rebates, incentives and financing as This was a long distance purchase of a Ford Executive Capitalized Car so it required coordinating Ford's new car rebates, incentives and financing as well as negotiating a fair pre owned price. Our salesman as well as main point man, Rod McLeod along with Pre Owned Sales Manager, Chris Dugal and Business Manager, Peter Maloney handled the task beautifully. All paperwork was ready when we arrived from Gravenhurst yesterday. The vehicle familiarization was thorough yet sensitive to our timeline of leaving Ottawa at a decent time for our 5 hour drive home. More
by Jaynut17
Employees Worked With
Chris Dugal and Peter Maloney, Rod McLeod
November 29, 2016
Don't expect an appointment for service I rarely go to Jim Keay Ford for my service because I have always found their service policy and procedures to be very inefficient. But today, I had I rarely go to Jim Keay Ford for my service because I have always found their service policy and procedures to be very inefficient. But today, I had a recall that needed to be done, so gave them another chance. Unfortunately, they proved once again that they don't care one iota about customer service. They refuse to make actual appointments for service and expect EVERY customer to drop their vehicle off for the day. Even if you are pressed for time, they will not try to get your car in and out quickly. And I believe they don't even use a first-come, first-served policy. They tell every customer to expect their car around five o'clock. When pressed about this policy (that is the opposite of customer-friendly), the service reps simply shrug and say that's the way it is. I went back and picked up my car mid-afternoon - without the recall done, because I needed it. Another customer with the same issue was there waiting for her car to have a recall performed, and it had not entered the shop either. Because of their poor customer service, I will not return, and will never purchase a car from this dealership. More
by CHRIS CHARLTON
Employees Worked With
I did not recall his name.
November 18, 2016
More than 25 years of customer loyalty! My family and I have been customers at Jim Keay Ford for over 25 years now. I constantly refer friends and family because the service and honest couns My family and I have been customers at Jim Keay Ford for over 25 years now. I constantly refer friends and family because the service and honest counsel we get from Jason Keay, Dave Charter, and Craig Freer can't be found elsewhere. We live in Barrhaven but confidence and peace of mind are certainly worth the trip to Orleans!!! More
by Paul in Barrhaven
Employees Worked With
Craig Freer, Dave Charter
November 13, 2016
Best service I've ever received The level of service I receive at Jim Keay Ford is second to none. I was never a Ford/Lincoln guy before I bought a vehicle at Jim Keay. I've since pu The level of service I receive at Jim Keay Ford is second to none. I was never a Ford/Lincoln guy before I bought a vehicle at Jim Keay. I've since purchased 6 vehicles from Jason Keay and his team because of the level of service I always receive. I drive to Orleans from Kinburn simply because I can't find the same level of service from any of the dealerships in my area. It's not even close. They've even come to my house to pick up my vehicle for servicingand left me with a car or truck from their lot so I wasn't without a vehicle at all. I would highly recommend Jim Keay to anyone looking to purchase a new vehicle. You won't regret it. More
by Bats19
Employees Worked With
Jason Keay, Carmelo Vita
