Jim Ellis Buick GMC Mall of GA

Lou was great to work with. I was looking at a specific used car online that happened to be gone by the time I called. I chatted with Lou and shared that the car I missed was fi I was looking at a specific used car online that happened to be gone by the time I called. I chatted with Lou and shared that the car I missed was first on my wish list so I would probably move on. Before we hung up, Lou thought to asked me what was my second and third choice. Turns out he had the 3rd choice sitting on the lot. I ended up test driving the car that night and making an agreement to buy the car. It’s my money, my decision, but I’m old fashioned and still like to talk to my husband about buying a car. Life happened right after and I was having a difficult time getting back to the dealer to make it official and drive away with the car. Lou and Chad brought the car to me in downtown Atlanta and we signed the paperwork over lunch. When I drove the car home that night, there was a loud noise in the rear end that I had not heard on the test drive. I had the car inspected by a local mechanic who presented me with a $2000 repair bill. I immediately called Lou and explained the situation and he suggested that I bring the car to the dealer the next day with the inspection report. When I showed up, I saw Chad who had brought my car to me and was welcome so warmly into the dealership. They escorted me right back to the sales manager and Joe heard me out. Listen to the problem and then introduced me to Nick Rose, the service manager. they walked me through what they would do, how long they thought it would take. About an hour, Nick came back out and explained what he thought was causing the sound and told me what he thought he could do to alleviate that. I had to wait about another hour before Nick came back out to get me. They ended up replacing the left rear tire , which seem to eliminate the loud noise. I just can’t say enough great things about this whole Jim Ellis team. Lou was absolutely fantastic, and the rest of the team rose to the occasion to stand by their name and their brand and to do the right thing for the customer. It’s rare to find this kind of customer service anymore and I am thankful and grateful for Lou and the Jim Ellis team! More

Professional service provide by Brandon, the service technician and the dealership. Highly recommend the service department. technician and the dealership. Highly recommend the service department. More

Brandon was great and the service was very good, I’m a very happy customer very happy customer More

Fast, comfortable and easy. I loved the in-house comforts such as the waiting room and the media room I loved the in-house comforts such as the waiting room and the media room More

David did an excellent job with the purchase of my new car. I would highly recommend him. David was helpful, patience and upbeat and a great guy to work with. car. I would highly recommend him. David was helpful, patience and upbeat and a great guy to work with. More

We purchased a vehicle, and we were very satisfied. We were helped by Lou. He made the process quick and easy!!! We were helped by Lou. He made the process quick and easy!!! More

Bought a used car and everything was good until I found a nail in the spare tire. They laughed when I asked to split the replacement cost since it was not repairable. I also asked for a call back from a mana nail in the spare tire. They laughed when I asked to split the replacement cost since it was not repairable. I also asked for a call back from a manager or gm and did not receive a call back at all. Would not recommend due to the poor service over a $300 tire. More

Everyone at Jim Ellis Mall of Georgia is over the top helpful and friendly. It’s a pleasure to trade with Jim Ellis Mall of Georgia. helpful and friendly. It’s a pleasure to trade with Jim Ellis Mall of Georgia. More

I had a good experience. Eventho I didn't buy a car. But I got an excellent service Eventho I didn't buy a car. But I got an excellent service More

The prices on your website are very different from what you charging. 89 dollar oil change turns into 139 dollars. Shame. you charging. 89 dollar oil change turns into 139 dollars. Shame. More