Went to this dealership with hopes of purchasing either a Jaguar or Volvo. Were hardly out of our vehicle before salesman met us in the parking lot and wanted to assist us. We looked at some of the inventory, then noticed he had another customer waiting to talk with him. We said we would think about what we saw, then called back the next day to set up an appointment to test drive 3 specific models. The test drives all went well, but after our last test drive, once again we noticed another customer waiting to see our salesman - was this a subtle way of saying "OK, I've given you an hour or so of my time, now I'm off to get another deal going?" Our salesman informed us he had another apptmt., so were we ready to make a deal?!!!! We asked him to email us some info on the one vehicle we were considering. Two days later - still nothing. When we contacted him, he said he sent it to wrong email address...hmmm, then sent info to us on the "reply" email. ONE WEEK LATER, he decided to email us again - guess it's less trouble than bothering to actually PHONE us. "Had we made any decisions?" We emailed him that we were concerned about what type of follow-up care we would get AFTER we made a purchase, since the PRE-purchase response was concerning. That was almost a week ago - no response.
Very disappointed with this young man's lack of concern for the customer. We were ready to spend between $75,000 and $85,000 on a new vehicle. Guess we'll take our custom elsewhere.