Island Toyota

They don’t answer your calls , false advertising and they let you feel that there are annoyed when you call. I emailed the internet sales manager twice with no response . I left two messages with a promise t let you feel that there are annoyed when you call. I emailed the internet sales manager twice with no response . I left two messages with a promise to call back , two days later I received another sales call like never contacted them. Worst dealership every, I will never go back to them or recommend them More

*****Let me preface by saying this service center is fine, they will probably perform your service... probably. But read ahead if you are a critical person who cares about attention to detail.**** Do fine, they will probably perform your service... probably. But read ahead if you are a critical person who cares about attention to detail.**** Do not trust this service center to take care of you if you love your car beyond it being a mode of transportation, and know that Sal Sciarrino is an angry, depraved, ignorant macho man and overall disgusting human being. He is the quintessential inhumane dealer/service center boss. Right off the bat, my request for the service advisor (Priamo) to look into a rear creaking sound during acceleration and downshifting was DENIED. Reason? "Comeback". To those who don't know a comeback is when service is performed but the problem comes back. First of all the car is under warranty. it's their obligation to help the customer, especially considering the issue was never addressed. They took the car in to see if they could reproduce another issue I had and I noticed it said car wash. ****I adamantly told him don't wash my car**** he acknowledged by telling me "I see you don't want anyone touching your baby". Great. Of course they did wash my car. Not only was it a horrible wash but they completely butchered my paint. My paint was VIRGIN. 2 car washes done by professional caring hands, and several maintenance rinseless washes done by myself. The car is now covered in swirls head to toe, dense, concentric circles of horror. I managed to eacalate to meet the Director. Mr. Sal Sciarrino, big shot Mr Macho man, Submariner waving, X M riding testosterone drenched Sal the Pal. Make way for Senor "I took time out of my day to come down here for you" Sciarrino. He was nasty and had a gigantic ego. He denied my car has the scratches as indicated in my photo. He refused to come see the car under sunlight, he told me I bought the wrong color car, he had no reading comprehension so he wasn't even aware he had the story wrong regarding my diagnostic request denial, he made a cringey comment after I directed a request to his service manager Besa (Who was calm and courteous by the way) He said "SHE WORKS FOR ME!!" YIKES! He told me he doesn't scratch cars, that he washes 100s of cars a day. He actually sctaches 100s of cars a day. His car wash protocol involves NO suds, DIRTY nylon brooms, and NO water pressure. A recipe for disaster. He said he's been washing cars for 25 years. He's been scratching cars for 25 years. He took his grubby disgusting hands and dragged it across my hood to clear dust and dirt. If he knew anything about cars, and specifically car paint he would know that's exactly how swirls occur. But doesn't, because hes a sad amateur, a pencil pusher that can talk the talk but can't wash a car aiiyaaaa. He was a mad man. He told me to leave the car with him so he can fix it. Why would I let him take a rotary to my clear coat if he can't even wash the car? That's makes no sense. Compounding is an art, and Sal couldn't identity an artist if Michelangelo himself walked through the doors. Eventually I got in contact with the general manager and Vice president of Island Auto and they did right by me. They offered to contribute to my repairs from a trained professional and for that I give respect for recognizing that Sal is a useless mongrel. Hopefully he got a stern talking to. And hopefully he knew at the time that an an idiot like myself wouldn't give up so easily. I implore everyone to recognize Sal for what he is. A very sick person, a very immature person, a person who has no regard for other human beings. He should lose his job as the director of a service center. The Island Auto group is probably a fantastic Auto group, one they will become even more supreme if they ever kick Sal to the curb. He's not worthy of the position. I can do a better job than him...and I'm an idiot. I rear my case. Island Auto group gets 5 starts Sal gets nothing. Because he is nothing. He's a pathetic service provider. Stay away from Sal. More

SMOOTH, ENJOYABLE TRANSACTION BEST EXPERIANCE EVER THANK YOU FOR A GREAT DEAL WITH YOU GUYS. YOU FOR A GREAT DEAL WITH YOU GUYS. More

Priamo truly knows and understands what customer service means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to t means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to the service center an enjoyable experience. Thank you so much Priamo! I will definitely be back! More

The best Dealership in town. . Excellent job and great Sales Manager in the the name of Mr Greg. Look for Mr.Syed and Ms TRUDI for all your information to know after that Mr Greg . Excellent job and great Sales Manager in the the name of Mr Greg. Look for Mr.Syed and Ms TRUDI for all your information to know after that Mr Greg will finalized your fairly and smoothly…They are the best Dealerships for Toyota, We keep coming back to this Dealership anytime we need a car…Great Experience… Thank you all.. More

Syed sold me a car last year and has been there to help me long afterwards. me long afterwards. More

This is my second time coming to Island Toyota . I leased a 2019 Highlander and am currently leasing a 2023 Highlander. Matt and Ibrahim worked with me and as usual and got me an amazing price !! Q I leased a 2019 Highlander and am currently leasing a 2023 Highlander. Matt and Ibrahim worked with me and as usual and got me an amazing price !! Quick, hardworking and amazing service. Trust me they make the car buying /leasing process easy!!I would 110% recommend going to see these gentleman for your car needs! More

Priamo is absolutely kind, friendly, welcoming, and very professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and r professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and reassured about my car care. More

Typical bait and switch dealer will do what ever they can to get you in the door. Asks wild ADM on cars but doesn't disclose till you get there. Stay Far Away to get you in the door. Asks wild ADM on cars but doesn't disclose till you get there. Stay Far Away More

CECILIA IS THE BEST . I BEEN FOR 13 YEAR. COME BACK AGAIN. NOT SO MANY CARS IN I BEEN FOR 13 YEAR. COME BACK AGAIN. NOT SO MANY CARS IN More