Island Toyota - Service Center

*****Let me preface by saying this service center is fine, they will probably perform your service... probably. But read ahead if you are a critical person who cares about attention to detail.**** Do fine, they will probably perform your service... probably. But read ahead if you are a critical person who cares about attention to detail.**** Do not trust this service center to take care of you if you love your car beyond it being a mode of transportation, and know that Sal Sciarrino is an angry, depraved, ignorant macho man and overall disgusting human being. He is the quintessential inhumane dealer/service center boss. Right off the bat, my request for the service advisor (Priamo) to look into a rear creaking sound during acceleration and downshifting was DENIED. Reason? "Comeback". To those who don't know a comeback is when service is performed but the problem comes back. First of all the car is under warranty. it's their obligation to help the customer, especially considering the issue was never addressed. They took the car in to see if they could reproduce another issue I had and I noticed it said car wash. ****I adamantly told him don't wash my car**** he acknowledged by telling me "I see you don't want anyone touching your baby". Great. Of course they did wash my car. Not only was it a horrible wash but they completely butchered my paint. My paint was VIRGIN. 2 car washes done by professional caring hands, and several maintenance rinseless washes done by myself. The car is now covered in swirls head to toe, dense, concentric circles of horror. I managed to eacalate to meet the Director. Mr. Sal Sciarrino, big shot Mr Macho man, Submariner waving, X M riding testosterone drenched Sal the Pal. Make way for Senor "I took time out of my day to come down here for you" Sciarrino. He was nasty and had a gigantic ego. He denied my car has the scratches as indicated in my photo. He refused to come see the car under sunlight, he told me I bought the wrong color car, he had no reading comprehension so he wasn't even aware he had the story wrong regarding my diagnostic request denial, he made a cringey comment after I directed a request to his service manager Besa (Who was calm and courteous by the way) He said "SHE WORKS FOR ME!!" YIKES! He told me he doesn't scratch cars, that he washes 100s of cars a day. He actually sctaches 100s of cars a day. His car wash protocol involves NO suds, DIRTY nylon brooms, and NO water pressure. A recipe for disaster. He said he's been washing cars for 25 years. He's been scratching cars for 25 years. He took his grubby disgusting hands and dragged it across my hood to clear dust and dirt. If he knew anything about cars, and specifically car paint he would know that's exactly how swirls occur. But doesn't, because hes a sad amateur, a pencil pusher that can talk the talk but can't wash a car aiiyaaaa. He was a mad man. He told me to leave the car with him so he can fix it. Why would I let him take a rotary to my clear coat if he can't even wash the car? That's makes no sense. Compounding is an art, and Sal couldn't identity an artist if Michelangelo himself walked through the doors. Eventually I got in contact with the general manager and Vice president of Island Auto and they did right by me. They offered to contribute to my repairs from a trained professional and for that I give respect for recognizing that Sal is a useless mongrel. Hopefully he got a stern talking to. And hopefully he knew at the time that an an idiot like myself wouldn't give up so easily. I implore everyone to recognize Sal for what he is. A very sick person, a very immature person, a person who has no regard for other human beings. He should lose his job as the director of a service center. The Island Auto group is probably a fantastic Auto group, one they will become even more supreme if they ever kick Sal to the curb. He's not worthy of the position. I can do a better job than him...and I'm an idiot. I rear my case. Island Auto group gets 5 starts Sal gets nothing. Because he is nothing. He's a pathetic service provider. Stay away from Sal. More

Priamo truly knows and understands what customer service means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to t means. He was knowledgeable, funny, and very easy to talk to. He explained everything in detail and I felt very much at ease. Priamo made going to the service center an enjoyable experience. Thank you so much Priamo! I will definitely be back! More

Priamo is absolutely kind, friendly, welcoming, and very professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and r professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and reassured about my car care. More

CECILIA IS THE BEST . I BEEN FOR 13 YEAR. COME BACK AGAIN. NOT SO MANY CARS IN I BEEN FOR 13 YEAR. COME BACK AGAIN. NOT SO MANY CARS IN More

Besa is an Exceptional asset to this Service center What a Great pleasure to deal with and such a nice personality with a big heart trying to do everything to please the customer, Besa is running it like sh a Great pleasure to deal with and such a nice personality with a big heart trying to do everything to please the customer, Besa is running it like she'd be the owner, If any company would like to learn how to have exceptional Customer Service they should all come to learn from Besa More

I can never praise the staff at Island Toyota enough. From the front end working with Cecilia who is always warm and welcoming, to the diligence of the mechanics, island should be the model for automotiv From the front end working with Cecilia who is always warm and welcoming, to the diligence of the mechanics, island should be the model for automotive customer service. They are never pushy with unnecessary repairs, picture and video evidence is provided and transportation to and from the shop is offered. Keep up the great work! More

I worked with Cecelia, who was my Service advisor, when I had my Prius towed there after its catalytic converter was stolen. She was so helpful, pleasant, knowledgeable, and professional. She patiently talke had my Prius towed there after its catalytic converter was stolen. She was so helpful, pleasant, knowledgeable, and professional. She patiently talked me through every step of the insurance and repair process, from beginning to end, with good humor and unrivaled expertise. I wish every problem I had could be handled by Cecelia! My catalytic converter was replaced very quickly, within budget, and my car was even returned to me nice and clean! I can’t say enough nice things about my experience at Island Toyota! More

Courteous, gregarious and industrious are just some of the words to describe Besa’s professional approach. Appreciated her knowledgeable explanation and kind countenance. An employee that adds value to he the words to describe Besa’s professional approach. Appreciated her knowledgeable explanation and kind countenance. An employee that adds value to her customers and constituents is indispensable— and that’s Besa! More

Priamo was very helpful and quick to take care of my service request. I appreciate his hard work to give me the best experience at the dealer. service request. I appreciate his hard work to give me the best experience at the dealer. More

Cecilia is and always has been my go to person when I get service performed. She always goes above my expectations and always makes it a positive experience! I have had many cars with Toyota, and I will co service performed. She always goes above my expectations and always makes it a positive experience! I have had many cars with Toyota, and I will continue to go to Cecilia for my car care. Thanks More