Island Ford Superstore

Great! Ivan was great! He even helped me with my phone so now I don't want to throw it out. Thank you. Ivan was great! He even helped me with my phone so now I don't want to throw it out. Thank you. More

Amazeing Making the desition to bye new took a long time, we started looking a while ago, the one thing I found I met a wide variety of car salesmen. We finish Making the desition to bye new took a long time, we started looking a while ago, the one thing I found I met a wide variety of car salesmen. We finished looking at Island Ford in Duncan(saving the best for last)were we met a very nice young sales rep named Ivan, he spent most of the day with us, answered all our questions, showed us a variety of vehicals, he made my experiance buying a new vehical fun. Ivan Phan is most definatly the most enjoyable sales rep I have ever met, and he worked so hard to put us in the truck the best suited our needs. I will pass the word on to anyone that is looking for a vehicle to go see Ivan. Thank you Ivan, I love my new truck. Kim More

Exceptional service Ivan was amazing to work with, I am extremely picky and Ivan worked around my needs and wants in my new truck and even delivered it to my home as my l Ivan was amazing to work with, I am extremely picky and Ivan worked around my needs and wants in my new truck and even delivered it to my home as my little one was sleeping :) thanks so much Ivan I love my new f-150 More

Best car buying experience! No pressure, no hassle, very knowledgeable. Chose the car I wanted and drove it home the same day! Everyone was friendly and genuine, felt like I was No pressure, no hassle, very knowledgeable. Chose the car I wanted and drove it home the same day! Everyone was friendly and genuine, felt like I was family. Highly recommend this dealership, Ryan I would do business with again. Thanks for making my experience so awesome! More

VIP Treatment I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must I have to start off by saying that rarely do I leave reviews on sites such as this. That said, this is first for me to leave a second one. I must start by saying that we purchased our F150 from another dealership. From day one we had difficulty deploying the tailgate step and handle. Shortly after our purchase there was a recall, so we used the opportunity to point out the deficiency. For some reason, the Service Advisor looked at us suspiciously. She walked to the back of the truck and as luck would have it, the tailgate step deployed perfectly. After another even more suspicious look, she made a comment that made us feel like we were stupid. Thus we were reluctant to bring up the matter again. From the moment I walked into the Service Department at Island Ford, I felt as though I were the only customer in the room. Although I made the appointment for regular maintenance, Deanna made me feel so special through her pleasant and professional attitude that I felt comfortable enough to bring up the tailgate step issue once again. Deanna took my concerns very seriously and her manager, Derren ensured me that the issue would be resolved. After reviewing the report card, Deanna went into great length to explain what the problem was with the tailgate step and how it was resolved. Thank you to the entire Service Team. More

Service with a smile!!! We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need of regular maintenance and thus we scheduled with Island Ford out of sheer proximity. We were so pleased with the service and specifically the pleasant and professional treatment we received from Deanna, that we made the decision to travel out of our way to Island Ford for future service. Thank you! More

Everyone needs to check out Island Ford. The place to go! After shopping at many dealers I went to Island Ford and spoke to Matt. Instantly I could tell this dealership was different. Not only did Matt pay at After shopping at many dealers I went to Island Ford and spoke to Matt. Instantly I could tell this dealership was different. Not only did Matt pay attention to my requests and work hard to land a deal but it was the way he went about that impressed me. Matt was authentic and very courteous. He stayed after hours to make sure we agreed on the price and even washed my car late into the evening. Janette in Finance was also very helpful at explaining the different offerings. Overall, I was thoroughly impressed and left knowing we made a good decision. More

Excellent to do business with I Approached Dave back in March. I had done my homework and knew what I wanted. Dave and I exchanged emails and then met for a face to face. Dave know I Approached Dave back in March. I had done my homework and knew what I wanted. Dave and I exchanged emails and then met for a face to face. Dave knows his stuff, he understand trucks and it didn't take any time at all for him to really get what I was after. Suggestions he made made sense and I never got the feeling that he was trying to sell me anything that I did not need or want. Dave helped me make a good decisions about the truck I wanted. He did up the order, gave me accurate time lines and a price I can live with. Dave kept me up to date on the progress of the order and informed me of any milestone, like the day she rolled of the Line in Kansas City. Dave is a pro he made it all look easy. He did all that with a smile. Thanks Dave I would also like to mention Edie. Edie worked through the paperwork and money side of things as well as offered me the post delivery options, warrenty, spray coatings etc. Edie knows her stuff and everything went as smooth as a baby' butt thanks to her. Thanks Edie. Marc D. More

Excellent service We recently purchased a new vehicle from Island Ford and Dave Faithfull was our sales rep. It was the most positive experience we have ever had at a We recently purchased a new vehicle from Island Ford and Dave Faithfull was our sales rep. It was the most positive experience we have ever had at a car dealership. Dave went above and beyond, even meeting us at our home and accommodating our busy schedule. His listened to us and wasn't pushy at all, and we really felt he cared about our needs. I would not hesitate to recommend Dave to anybody and we will definitely contact him for our next vehicle purchase. More

Great customer service, professional and upbeat! Everyone at Ford treated me with professionalism ~ Sandra was fantastic! She was very patient with me and accommodating my schedule and answering my t Everyone at Ford treated me with professionalism ~ Sandra was fantastic! She was very patient with me and accommodating my schedule and answering my texts & phone calls. More