Island Chevrolet Buick GMC

Hands down worst dealership on the island … ordered a new GMC half ton , it arrived 4 months later. Told them I work and can come down on weekends only, but have family staying at my house on the thanksgivin GMC half ton , it arrived 4 months later. Told them I work and can come down on weekends only, but have family staying at my house on the thanksgiving weekend. So I would come down the following Saturday, then get numerous phone calls and texts saying we can’t hold this truck without communication.I clearly explained I would be coming down the next weekend. Then Tuesday morning after the long weekend I get a picture of my 1000$ deposit refunded. This dealership doesn’t care about customer or family values , only care about there next sale. More

Buyer beware. Just paid my “NON REFUNDABLE DEPOSIT” on a sales contract for the purchase of new TrailBoss. The next day Kevin the Sales Manager phones me and wants Just paid my “NON REFUNDABLE DEPOSIT” on a sales contract for the purchase of new TrailBoss. The next day Kevin the Sales Manager phones me and wants another $3200 over our agreed Sales contract that he sent me the day before. Don’t count on anything from this Dealership. They re define the term UNETHICAL More

I went to Island GMC one day in September (2022), just to "have a look" at what Island GMC/Chevrolet had in stock, and see what the fuss was about GMC 1 Ton HD trucks. I was met at the front sales desk "have a look" at what Island GMC/Chevrolet had in stock, and see what the fuss was about GMC 1 Ton HD trucks. I was met at the front sales desk by David Ainsbury and Kevin Dunlop and it was clear they had a few trucks to look at. David quickly took over to show me two Seirra 3500 HD diesel trucks that fit my bill. A couple of test drives answered the question around "the fuss about GMC trucks" in my mind. One of them was just perfect for my specific truck needs. I wanted to buy local; after some good ol' arm-wrestling we settled on what is now my new Sierra 3500 HD Crew Cab. David was responsive to my questions, quirks and specific truck needs and it was good to deal with him - an "experienced, wise, man" - close to my age, who understood what I was trying to achieve. Kevin (as Sales Manager) was there along the way and was honest as we got to the final bits of the deal, accommodating where he could. Good job gentlemen, thank you. Thanks very much as well to Erika Sage who was very efficient with all the Finance components of the transaction. She understood (and could easily explain to me and my wife) the terms and conditions for the optional bits - the extended warranty, maintenance, OnStar, and other niceties. Day of delivery was just as I thought, and I drove away with a smile on my face! More

Received great service from Blake on purchase of new truck. Very knowledgeable and very helpful. Thanks to sales mgr Kevin & service manager Shawn for all their help as well. Great job boys.. truck. Very knowledgeable and very helpful. Thanks to sales mgr Kevin & service manager Shawn for all their help as well. Great job boys.. More

I received prompt and excellent service. Tracy at the service desk is knowledgeable and helpful. Car was done on time as promised. I have full confidence taking my car to this dealership Tracy at the service desk is knowledgeable and helpful. Car was done on time as promised. I have full confidence taking my car to this dealership. More

Worst dealership I’ve dealt with ever. Their a bunch of sharks circling around for the kill. The car they were trying to push on me was just disgusting in every way. I lost count of how Their a bunch of sharks circling around for the kill. The car they were trying to push on me was just disgusting in every way. I lost count of how many times they lied to me. Steer clear of this place! More

Thanks Tony and Ivan for making the task of trading in my truck to purchase another truck very easy. You guy’s at Island GM are all courteous, professional and respectful. Thanks for helping me step up into truck to purchase another truck very easy. You guy’s at Island GM are all courteous, professional and respectful. Thanks for helping me step up into another dependable GMC vehicle. Tim. More

Truck went in for recall repair. Service were on time and customer friendly. Thank you. customer friendly. Thank you. More

We have had the WORST experience with this dealership. I would definitely NOT go back or recommend. My partner and I did a custom build new truck that somehow didn’t get ordered (we were told the order wasn would definitely NOT go back or recommend. My partner and I did a custom build new truck that somehow didn’t get ordered (we were told the order wasn’t picked up by GM-but I am not sure that it just wasn’t ordered) that was the 1st issue. So when some Fleet trucks came in, we were told we could have 1 of them but of course after 7 hrs of back and forthing on the price, we ended up having to pay for options we didn’t want/order and not getting some options we did want and ultimately paid more than the original deal . That was the 2nd issue. The 3rd is that we were guaranteed the financing from the original truck but again had to drive to Duncan from Victoria for another 4 hrs only to find out that the financing wasn’t set up and had to wait another day to get that sorted. The 4th is that we finally thought we were in the clear and all was good, but they gave the bank the wrong date to take out the payments….resulting in an NSF fee from the bank …and it was up to us ourselves to sort out the banking and set up the proper payment plan. It has been 1 cluster after another we don’t trust them not to screw up the level kit and tire install, so we have to make yet ANOTHER trip to Duncan to check out the service department as the sales, management and finance departments have all buggered this deal. We have wasted so much time, energy and been stressed that I wouldn’t recommend them. The truck is great but this dealer….not so much…..Just 1 major hassle after another. So much so we haven’t been able to fully enjoy our new truck. More

Thanks to Ivan and the rest of the team that made the trade in and purchase of a new Sierra easy. Ivan put the work in to find an awesome truck at a great price. trade in and purchase of a new Sierra easy. Ivan put the work in to find an awesome truck at a great price. More