My Review Of Image Honda:
I don't purchase vehicles often because the experience is usually dreadful. My last vehicle was 17 years old and needed to be replaced. My daughter has driven Hondas for a while, and has always been very happy with them, so I decided to see what Image Honda had to offer. I was amazed from the first moment I stepped into the dealership. Ralph Di Gennaro gave us a warm welcome and immediately put us at ease with his congenial manner and obvious desire to help us fill our vehicle needs. He was aware of a vehicle that was going to become available and he said this vehicle might fill our requirements, was in excellent condition and he was sure Image Honda could find a way to fit it into our budget. When the vehicle arrived, Ralph was able to give us a detailed history and go over the Car Fax with us. There was no hassle, no pressure, no tension. The vehicle was low mileage and spotlessly clean. Before the test drive Ralph went into some of the design features of the Honda CRV, and I could tell he was proud of all the thought that had gone into its design features. After the test drive we knew it would be the perfect vehicle for us. We next met with Julie McHugh who lead us through the service guarantee that was already on the vehicle and helped us decide how to best take advantage of our options. We made arrangements to pick up our new vehicle the following week to give Image Honda time to make sure the vehicle was up to their very high standards. We met with Theresa when we went to pick up the vehicle. She got us through the paperwork in a matter of minutes and then walked us out to the car. She took the time to show us many of the details about the car and helped me set the seat and mirrors up to suit me. She showed me where to keep my wheel locks, how to use my Valet Key, where the fuse panel was under the hood, and many more details that would make my first drive safe and enjoyable. I've been driving the car for a couple of weeks now and i couldn't be happier. I will be going to Image Honda for vehicle service. Theresa took me around to meet the service people and I was impressed by all the thought that has gone into making their customers comfortable and confident in the Service Department's ability to do the job. I have never had this kind of experience at a Car Dealership before. I don't feel like a customer. I feel like a fiend........and you know what....if it's not a Honda, it's just a car.
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