Hardball tactics for a repeat customer like myself . Manager blatantly bad at trying extract as much dollars from you. Its like the 80's car buying tactics. They need to upgrade there skill set. Paola needs some schooling. Maybe she had more important people on her mind than repeat customers. I was not a pleasant buying experience, now twice,.. so I went to another dealership, and it was a night and day difference. Image Honda is the place you go if you enjoy a long painful expensive purchase. Service are is a little tired looking, Overall the place is cramped, tired, dirty, could use a paint job in the interior, ceiling air vents are gross. There are much better dealerships within a short drive.