INFINITI Stuart - Service Center

The service guy,Alex, was very nice and helpful. But the problem was not resolved. 1-A few times my car has made a whining sound first thing in the morning but clears. 2-My son accelerated at a But the problem was not resolved. 1-A few times my car has made a whining sound first thing in the morning but clears. 2-My son accelerated at a traffic light and the car lost power, he put the car in manual mode and was able to drive. 3- I was at a stop sign turning left when I accelerated the car lost power, I had to pull into a driveway and power off the car, once I turned the car back on it worked. 4- I had to slam on brakes, the car jerked and lunged, I thought it was losing power but it didn’t. 5- There are times when I accelerate quickly the car jerks, it’s embarrassing when someone is with me. I have a luxury card that has No power. After the mechanic drove the car and hooked it to the computer, I was told all of these issues are normal because the car has so many gears to go through. TRUELY not acceptable. When we test drove the car it had great acceleration. The car just recently turned 7,000 miles. More

Whitney does not returns calls. She tried to sell me tires I did not need. This is the fourth infinity I have owned but I think it will be the last. She tried to sell me tires I did not need. This is the fourth infinity I have owned but I think it will be the last. More

The service was smooth as well as being told I needed new tires. It took about two hours and the service agent was terrific tires. It took about two hours and the service agent was terrific More

Whitney was very nice and I was very satisfied with everything! I accomplished what I came there for everything! I accomplished what I came there for More

The service was too expensive but the staff were very nice and professional. I don’t think I will go back to that place anymore. nice and professional. I don’t think I will go back to that place anymore. More

Went to get a full diagnostic report on 2020 QX60 due to my engine light being on. Paid $300 and was promised detailed breakdown of everything that was wrong. After waiting for an hour and a half received o my engine light being on. Paid $300 and was promised detailed breakdown of everything that was wrong. After waiting for an hour and a half received one page with a “engine replacement needed” line for 25k. No breakdown or explanation of any codes or what is wrong with the engine. When my husband went back to ask for the promised diagnostic breakdown the service manager told him that they checked the oil with a dipstick and since it came back dirty they won’t do anything else to check the engine. So we paid $300 for nothing, no diagnostic was performed. They did something any oil change place does for free. I went and got an oil change the same day and my car is running fine and no engine light warning. So they basically just tried to scam me to get a new engine for 25k or buy a new car from them. Manager was super rude to my husband and told him “that’s just how we do things here”. Disgusting! Go at your own risk. More

Always a pleasure to deal with! This is our 5th Infiniti . Thank you Austen. Again This is our 5th Infiniti . Thank you Austen. Again More

Excellent service highly highly recommended to anyone and Jorge was extremely helpful informative and polite Jorge was extremely helpful informative and polite More

Love going to see Whitney for servicing. She has a great personality and knows what she is doing! She has a great personality and knows what she is doing! More

Good availability of appointments, quick turnaround once you get there and comfortable, clean waiting room. you get there and comfortable, clean waiting room. More