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Heritage Ford
South Burlington, VT
1,765 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,765 reviews
May 28, 2024
Stephanie was informative and patient in the process. We bought two vehicles and she rocked through the whole process even when we questioned a lot of things. We bought two vehicles and she rocked through the whole process even when we questioned a lot of things. More
by ctrombly40
Helpful May 28, 2024
This is the second vehicle Michael has sold us. We all new that it would take a long time to arrive but Michael made it seem so much shorter than the eight months it actually took.. Once a month a We all new that it would take a long time to arrive but Michael made it seem so much shorter than the eight months it actually took.. Once a month and some times more often he contacted me with updates and/or information, even if there were none. Knowing that he was keeping a watch on the sale assured us that we were in good hands. Once it did arrive Michael was able to expedite the final process and we were driving our new Maverick off the lot in about an hour after arriving at the dealership on a federal holiday! Never felt rushed and he was able to help us (truthfully, he did it all) with setting some computer things with the truck. Theresa in finance was very helpful too. Thoroughly explaining the different service plans offered and answering all the questions we had. Never felt pressured just informed. Dealership would have received five stars except for the issues I experienced with the first vehicle I purchased there. This is the main reason we were not interested in any of the extended warranties. I only bring my vehicle there for the factory recalls. More
by stilllooney
May 27, 2024
Stephanie best Sales Person I have dealt with! Provided professional advice, easygoing, just a good person to deal with! Provided professional advice, easygoing, just a good person to deal with! More
by trojef991
May 27, 2024
Charlie is fantastic no pressure nice to deal with very knowledgeable. He was very helpful. Dealership was busy but very attentive to customers and staff was very friendly knowledgeable. He was very helpful. Dealership was busy but very attentive to customers and staff was very friendly More
by Was a jeep lover
May 23, 2024
Answered all my questions clearly and honestly throughout the process of purchasing my new truck. the process of purchasing my new truck. More
by Truck VT
May 16, 2024
Noah was great to work with throughout the entire process. Always responsive and got my order in on day 1 of the order banks opening. process. Always responsive and got my order in on day 1 of the order banks opening. More
by bkirchhoff
May 14, 2024
Nathan at Heritage made my daughter's first car buying experience absolutely relaxed and hassle free. He was personable, knowledgeable and has a knack for making people feel comfortable. He answered all o experience absolutely relaxed and hassle free. He was personable, knowledgeable and has a knack for making people feel comfortable. He answered all of our questions, understood her budget and got us the best deal on her trade in. He even moved her license plate border over to the new car when he installed the plates. We would definitely work with him and the team at Heritage again! More
by jackman
Employees Worked With
May 14, 2024
Simply a great buying experience with Bill and Heritage Ford! Bill is a true professional that takes the time to answer your questions and provide great, responsive, and professional service. Ford! Bill is a true professional that takes the time to answer your questions and provide great, responsive, and professional service. More
by Erik R.
May 13, 2024
We recently purchased a vehicle from Heritage Ford, and were very pleasantly impressed with the whole experience. Turner was our rep, and he made the process easy and fun. We highly recommend both Turner a were very pleasantly impressed with the whole experience. Turner was our rep, and he made the process easy and fun. We highly recommend both Turner and Heritage Ford, and we plan on being returning customers for our future vehicle needs. Also, we love our new Ford! "Have you driven a Ford lately?" :) More
by Sibila
May 12, 2024
Jake took his time to understand why we wanted to trade our current car in. He helped us get the car of our dreams. When we wanted one that didn't fit our budget, he continued to look until the one we want our current car in. He helped us get the car of our dreams. When we wanted one that didn't fit our budget, he continued to look until the one we wanted did work. He talked us through the whole process, including what the bank would talk to us about. He was not pushing in us to a car. He really wanted to make sure we were happy and explained to us all of our options! We highly recommend him to anyone! More
by Makayla
