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Herb Gordon Subaru

Silver Spring, MD

5.0
1,471 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,471 reviews

May 03, 2024

Vitality was very professional and I appreciated his kindness. He met my needs. Thanks for your service More

by theraphy201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Safe travels!

May 01, 2024

Staff is friendly and kind. They listen and get the job done right. Service staff is exceptional. More

by sueh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 30, 2024

I have had my Subaru Legacy serviced at Herb Gordon on a regular basis. Excellent results since day 1. More

by sosnowsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Herb Gordon Subaru responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 26, 2024

I got my Ascent 2019 here and getting sevice since then. They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. T More

by NUH M
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Herb Gordon Subaru responded

NUH M, Thank you for the 5-star review and for speaking with Greg Edwards, our Service and Parts Director. As mentioned, in order to improve the customer experience, we are in the process of moving toward an improved mobile payment option in the coming months. We appreciate your business and hope to continue earning your business in the future.

May 01, 2024 -

NUH M responded

Thank you for reaching out and taking the feedback positively. See you soon!

April 18, 2024

Mike Sarecky provided my mom and I exceptional service and dedication to finding us EXACTLY what we want. Our car-buying experience was nothing short of extraordinary, all thanks to Mike's unwavering comm More

by ssuzuki6
Recommend Dealer
Yes
Employees Worked With
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2024

I cannot express enough gratitude for the exceptional service provided by Kevin Nunez at Herb Gordon Subaru. From the moment we stepped into the dealership, Kevin's professionalism and dedication was evi More

by ssuzuki6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

April 13, 2024

Vitaliy was wonderful as always. Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I More

by fsohrabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 13, 2024

Brought my Subaru in for a major maintenance issue and Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Herb Gordon Subaru responded

Hi David, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 10, 2024

Vitaliy takes great care of my car! It’s easy to take your car in for service. More

by blaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

April 04, 2024

Debbie Colt was very pleasant and easy to work with. The showroom was well-polished. I always felt comfortable while there. More

by kilovictor52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Roy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Sarecky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Walker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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