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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.7
326 Reviews

326 Reviews of Herb Chambers Kia of Burlington - Service Center

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May 05, 2024

Herb Chambers Kia always does a great job. I just brought my telluride for another one of my oil changes and they send me a video after the service letting me know how my tires and brake pads More

by Scottbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know you appreciate the video updates sent by our team here at Herb Chambers Kia of Burlington! It's always a pleasure helping keep your Telluride in top shape! Thanks for the review and we'll see you next time!

May 04, 2024

I have been leasing at KIA with 4 vehicles and love the service from the salesman Ramon and the service to my car Michael. More

by coachstellato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
May 06, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to know you've had great experiences with Ramon and Michael! Thanks for trusting Herb Chambers Kia of Burlington with your loyal business. We look forward to your next visit!

April 30, 2024

Very friendly, makes you feel like home, Explain to you how it works and what next steps should be taken More

by Valbak100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know you felt at home with us at Herb Chambers Kia of Burlington. Our team is always here to guide you through the process and answer any questions. Thanks for sharing your experience!

April 30, 2024

It looked clean and the environment was pleasant. Staff was on the ready to serve. More

by wcruz2000esl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineiros
May 01, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the kind feedback about your recent visit here at Herb Chambers Kia of Burlington! We appreciate your business and hope to see you again in the future!

April 25, 2024

Cesar was very helpful. He kept me informed about the prospective timeline regarding the major repair needed on my Soul. More

by bhnaxos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your Kia Soul's repair! We're glad to hear Cesar was helpful throughout the process and we hope you won't hesitate to reach out if we can be of service again in the future!

April 01, 2024

My car needed a regular oil change and topping of fluids. So my experience is limited. They took notes of my other minor concerns and addressed them. I left my car at service center and almost 2 hours later More

by tatters-clang0e
Recommend Dealer
Yes
Employees Worked With
Na
Apr 02, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know that you had a positive experience with our service team at Herb Chambers Kia of Burlington. We aim for efficient and thorough work, so it's great to hear we hit the mark! Thanks for your review.

March 19, 2024

Amazing service, in and out within the hour. Very knowledgeable staffing who are willing to assist you with any questions. More

by James Montealegre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Montealegre
Mar 19, 2024 -

Herb Chambers Kia of Burlington responded

James, we're delighted to know you had a great experience at Herb Chambers Kia of Burlington! Our team is always here to help with any questions. Thanks for your review!

March 18, 2024

Michael at the front service desk was very helpful and professional. I came in first thing this morning with something that was an emergency to be fixed on my car and they took care of me right away. More

by John t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

Hi John T! We're glad to know that Michael and our team at Herb Chambers Kia of Burlington were able to assist you promptly. We appreciate your feedback!

March 18, 2024

Our car in their for service; we have not been given any information. We had to ask a few times before finding that it would be at least a couple of months. We have not been told what the problem is other More

by Tredeau
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. We regret any inconvenience caused by this experience and will utilize this feedback to help improve our service & communication moving forward. We appreciate knowing that you remain confident in us to provide service for your automotive needs. Please feel free to contact me directly, if I may be of assistance in the future. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 18, 2024

This was the easiest experience I have had at any dealership! My appointment was in time and the technician showed me everything under the car that they inspected and made sure I was comfortable with More

by Susan.baccari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Herb Chambers Kia of Burlington responded

Susan, we're delighted to know that your experience at Herb Chambers Kia of Burlington was smooth and informative. We strive for such service! Thanks for the five-star review!

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