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Guelph Toyota
Guelph, ON
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72 Reviews of Guelph Toyota
Guelph toyota has the best service dept.very pleasant people My service experience at Guelph Toyota has been outstanding,I would not hesitate to recommend this dealership,reading other reviews I find it hard to My service experience at Guelph Toyota has been outstanding,I would not hesitate to recommend this dealership,reading other reviews I find it hard to believe some of the views and opinions expressed. I have serviced with them for 10 years and all my friends and family go for service,I have had issues before but they have always corrected on the spot. More
Great Management I brought my truck in for winter tires. As a first time customer, I felt my service experience needed improvement so i contacted head office, manageme I brought my truck in for winter tires. As a first time customer, I felt my service experience needed improvement so i contacted head office, management and Jon Ewart, my truck salesman. Immediately, my concerns were addressed. Jon Ewart got me in touch with Dell and explained that there is no excuse for unpleasant service and that they changed all systems that week and it was a very stressful time for all his staff. He listened patiently and was genuine, taking my concerns to heart. He gave me free tire storage for a year and a free car detailing on my next visit and wants me to meet his service team next visit as a fresh start. Dell and Jon Ewart brought back my permi-smile :D More
First time buying a new vehicle Had a wonderful experience at the guelph toyota dealership today. Jon Ewart was genuine and patient in my first new vehicle purchase. I wasn't sure wh Had a wonderful experience at the guelph toyota dealership today. Jon Ewart was genuine and patient in my first new vehicle purchase. I wasn't sure what to expect as going to a dealership to purchase a brand new vehicle is very intimidating, they made me feel so welcome and comfortable, I can't express how joyful I was test driving the Tacoma and they made my entire experience so easy for me and I am grateful for such a wonderful memory as I am going to keep this truck for life. Thank you for your kindness and genuine friendliness, the world needs more people like you and your team. I also appreciated all the advice and help from Chris Bryans for explaining all the extra details, making it easy for me to understand and answering all my questions for ways to prolong the life of my new Truck. Thank you very much Guelph Toyota for a wonderful experience. More
Financing was a pain in the xxx Bought a new car from Matt. Excellect product advisor. Sale went well, all questions asked and answered. Down from hill there. To make a long stor Bought a new car from Matt. Excellect product advisor. Sale went well, all questions asked and answered. Down from hill there. To make a long story short, if I was the GM of this dealership, I would fire the finance manager. A complete moron and screwed everything up More
excellent new car purchasing experience I made a new car purchase, a Rav4, from this dealership. Mathew explained the features of the vehicle and the options available in a professional mann I made a new car purchase, a Rav4, from this dealership. Mathew explained the features of the vehicle and the options available in a professional manner without using any high pressure techniques, and came up with a vehicle with the options I wanted. Financing was completed quickly, again with a professional manner, and the various options of payment schedules, extended warranties etc were fully explained to me. i received some follow up from Matthew a week after buying the vehicle to see if i had any further questions about the vehicles controls and features and to see if I was fully satisfied. All in all a very friendly experience in buying a new vehicle and I never felt pressured to make a quick decision. I would recommend this dealership to anyone wanting a new car. More
Oil Change / Tire Rotation and inspection for frontend noise Service Tech couldn't even spend 5 seconds to inspect my brakes on my 2011 Toyota Highlander when the tires were already off getting rotated, a month Service Tech couldn't even spend 5 seconds to inspect my brakes on my 2011 Toyota Highlander when the tires were already off getting rotated, a month later we were metal on metal of the vehicle my wife drives daily with my 2 kids. Had to replace my rear pads and rotor.. went elsewhere.. So much for safety checks at this dealership, you'd think they'd want to make money on more jobs. More
AVOID THIS DEALERSHIP!!! Had warranty issues and when I took the car in for repair, it had been denied. Instead they accused me of Engine Damage. Vehicle was lest than 2 yea Had warranty issues and when I took the car in for repair, it had been denied. Instead they accused me of Engine Damage. Vehicle was lest than 2 years old and they dare accuse a customer that drives the car daily to work... so unacceptable. All friendly when going there for buying the vehicle and regular oil changes but the minute theres a warranty issue...they blame the customer and refuse to fix! Avoid at all costs as this Dealership is untrustworthy!!! Peter the Service Manager is unprofessional and a liar! More
Very Helpful Our trunk closing mechanism acted up and would not close. Went to dealership , immediately seen, and service person got mechanic to look at it. Within Our trunk closing mechanism acted up and would not close. Went to dealership , immediately seen, and service person got mechanic to look at it. Within 10 min the problem was fixed at no charge. More
Wonderful experience! We have purchased multiple vehicles from Guelph Toyota, both new and pre-owned. We have always been extremely happy with their customer service and pr We have purchased multiple vehicles from Guelph Toyota, both new and pre-owned. We have always been extremely happy with their customer service and pricing- that's why we keep returning! Jamie and Mike are very personable and very low key salespeople who make the purchasing process very streamlined. Jamie listened to our needs and wishes and tried to accommodate every aspect of them. He offered very knowledgeable advice, without any pressure. As a family, we have truly loved all of our vehicles: the Highlanders, Camrys and Corollas. We have recommended Guelph Toyota to family and friends. It's always a wonderful experience! More
Amazing customer service! I went to purchase my first vehicle and received great service. Jamie made the transition to my new car was very efficient. He found me the exact vehi I went to purchase my first vehicle and received great service. Jamie made the transition to my new car was very efficient. He found me the exact vehicle that I was looking for any guided me through the process very thoroughly. I couldn't be happier with the purchase and with the help that I received by such a kind and knowledgeable salesman. Thanks again! More