Grande Prairie Hyundai - Service Centre

Lack of respect and care I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about th I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about the same issue. Never answered questions always stepped around a direct answer. Claimed they did work on my vehicle and I was charged for it when in reality t was never completed. It was over 3 months to get an honest answer from their service writer. I would never ever recommend their service department. Very unprofessional and have never left a place feeling as disrespected and mistreated as this facility. More

Very frustrating oil change Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around c Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around considering I had booked time with them. This took 3 hours!! I was never offered a ride at that time - told them I would take a walk with my 2 young boys and dog and came back an hour 1/2 later thinking they would be almost done. Nope. Walked around the dealership and was never offered so much as a water while we waited. Meghan did offer a ride but at that point was not necessary anymore. So why get oil changed/maintenance there?? Also was quoted between 60-80 and was charged 108???? Never again! More

routine service and warranty repairs sales people like to put add ons to the bill of sale of new vehicles, examples like anti theft glass eching and nitrogen in tires which is a joke 70 % sales people like to put add ons to the bill of sale of new vehicles, examples like anti theft glass eching and nitrogen in tires which is a joke 70 % of the air you breath is nitrogen. always have to order parts required to do repairs never have any part in stock needed to do warranty repairs, and always find a way to scam you out of a courtesy car or rental which is apart of the warranty. as far as quality of work done, so far ok, except when doing services they are supposed to top up window washer fluid,(never do), try to up sell customer on things not needed or required, like doing services at early intervals, and trying to sell you filters when not dirty. service department needs to be more honest with the customer. try harder to treat the customer fair and make sure the customer gets what ever they are entitled to when it comes to courtesy cars and only do services needed and required. service consultant was awesome. this rating is based on dealer ship management practices. (not the best) More

Dishonour to warranty & disreaspect to customers i am giving this rating out because my car has been in and out of the shop many times since I bought it three months ago. I have had ecu issues causin i am giving this rating out because my car has been in and out of the shop many times since I bought it three months ago. I have had ecu issues causing running problems and my main issue being the manual transmission in my car. I am on the second transmission now with only 11,000 Kms on the car and still needs attention. Hyundai keeps feeding me the story how everything I experience is 'normal'. So a normal Hyundai vehicle to expect would be, a sports car that doesn't behave how one should or even how the brochure makes it out to be. And a transmission that clunks and grinds worse than really old semi trucks I drive. But remember this is all normal. The brochure reads out how the genesis coupe has a newly designed transmission that's smooth up or down through the gears. Well I've yet to experience this rare occurance. The tech dealing with my car wouldn't look into anything further than his IPad so I tried doing my own research being mechanically inclined and he laughed in my face when trying to figure out any possibilities for cause of these issues. And now I'm being charged diagnostic fees because they 'cannot find anything wrong'. But when I review the 20 minutes of video off my GoPro camera I can hear the tech driving the car extremely pitifully as if he is trying to prevent reoccurrences of my issues. And when I question this driving I get back peddling and told I'm not allowed to ask this tech any questions. So now I'm having to waste for of my time to come in to speak with the managers and probably get nowhere yet again.i will never buy another Hyundai or deal with this 'Auto Group' ever again, needless to say. This was my first new vehicle experience and it has been a train wreck since day one. More