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Grand Prairie Ford

Grand Prairie, TX

4.5
1,324 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,324 reviews

May 01, 2024

Jackie was very patient waiting for the best time for us to make our trade. He and management worked with us to get the right deal so we could take our new Explorer home. Took a little long once the deal wa More

by dwtshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Grand Prairie Ford responded

Thank you for choosing Grand Prairie Ford for your third vehicle – that means a lot to us! We're happy to hear Jackie was patient in working with you to find the right time for your trade-in and the perfect Explorer for your needs. It sounds like he, along with the management team, went the extra mile to get you a deal you're happy with. We appreciate your understanding that finalizing paperwork can sometimes take longer than expected. We're always looking for ways to streamline the process while maintaining accuracy. Congratulations on your new Explorer, and thank you again for your loyalty to Grand Prairie Ford!

May 01, 2024

This has been one of the fastest and easiest purchases. Everyone from sales agent to the finance department definitely have the customers best interest in mind. More

by chanceandgabby48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Grand Prairie Ford responded

Wow, that's fantastic to hear! We strive to make the car buying process as fast, easy, and customer-focused as possible. We're thrilled to hear everyone from the sales agent to the finance department delivered on that promise. Finding the right car shouldn't be stressful, and it sounds like our team made your experience a breeze. Thank you for choosing Grand Prairie Ford!

May 01, 2024

My experience was great. From my Sales Rep Jackie and the finance team they were able to get me in a new 2024 Explorer More

by dwtshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Grand Prairie Ford responded

Congratulations on your brand new 2024 Explorer! We're thrilled to hear your experience was great. It sounds like Jackie and the finance team worked together seamlessly to get you into the perfect car. A new car is a big decision, and we're happy we could help you find the right fit. The 2024 Explorer is a fantastic choice – we're sure you'll love all the features. We look forward to seeing you again for your future service needs!

April 23, 2024

Jackie did an amazing job at getting us in not one but two vehicles that were in our price range and made sure we were happy. More

by chanceandgabby48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie went above and beyond to find the perfect vehicles for you, not just one! Finding cars that fit your budget and preferences is a key part of the car buying experience, and we appreciate you acknowledging Jackie's efforts. At Grand Prairie Ford, we strive to ensure customer satisfaction, and it sounds like Jackie made sure you left happy with two new vehicles! We'll be sure to pass on your kind words to her – she'll be happy to know her dedication is appreciated. Congratulations on your new cars! We hope you enjoy them for many years to come. Please don't hesitate to reach out to Jackie or any of our team members if you have any questions or need assistance in the future. Thank you again for choosing Grand Prairie Ford!

April 23, 2024

The service at Grand Prairie Ford is spectacular. Cassondra was patient and did not present high pressure sales. I recommend Grand Prairie Ford and Cassondra to everyone More

by adrian.alia79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassondra Dean, Ms. Corralejo Both 5 stars
Apr 25, 2024 -

Grand Prairie Ford responded

Wow, thank you so much for the kind words! We take pride in providing exceptional service, and we're thrilled to hear Cassandra exceeded your expectations with her patience and helpfulness. We'll be sure to pass your compliments on to her! At Grand Prairie Ford, we're committed to making the car buying experience stress-free. If you're ever in need of anything in the future, please don't hesitate to ask for Cassandra or any of our friendly team members. We appreciate your business and look forward to seeing you again down the road!

April 20, 2024

Jackie always makes us fell like family. He takes the time make sure you are not only getting the right car for and your family but the best deal. Thanks again Jackie, until next time sir. More

by Jack12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Rodriguez in Finance
Apr 22, 2024 -

Grand Prairie Ford responded

We're delighted to hear that Jackie makes you feel like family at Grand Prairie Ford! Thank you for taking the time to leave such a heartwarming review. At Grand Prairie Ford, we believe in building relationships with our customers and understanding their needs. It sounds like Jackie truly embodied that philosophy by taking the extra time to ensure you found the perfect car for your family. We appreciate you acknowledging his dedication to finding you the best deal possible. Finding the right car at the right price is important, and we're glad Jackie achieved that for you. Thanks again for your kind words about Jackie. Please don't hesitate to reach out to him directly if you have any questions about your new car or need anything in the future. The Grand Prairie Ford family is always here for you!

April 19, 2024

My Saleperson Ron was awesome very helpful and knowledgeable about what I was telling him I needed. Definitely recommend Grand Praire Ford and look for Ron when you go. You want be disappointed. More

by mauricestaff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Grand Prairie Ford responded

We're so glad to hear you had a fantastic experience at Grand Prairie Ford! Thank you for recognizing Ron's helpfulness and knowledge. It means a lot to us that he was able to understand your needs and find the perfect car for you. We appreciate your recommendation and letting others know to look for Ron when they visit. We're confident he can provide the same exceptional service to everyone! Congratulations on your new car, and welcome to the Grand Prairie Ford family! Please don't hesitate to reach out if you have any questions or need anything in the future.

April 17, 2024

Service was great, he got me in and out quickly. Grand prairie Ford has a huge selection. More

by Davidjoesting
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
Apr 18, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience was quick and efficient. We know your time is valuable, so getting you back on the road quickly is a priority. It's also great to hear you were impressed with our huge selection! Having a variety of vehicles to choose from allows you to find the perfect fit for your needs. Thanks again for choosing Grand Prairie Ford!

April 15, 2024

This is my second purchase with Jackie, he makes this process too easy. I got the truck I wanted, the way I wanted it well before date promised. Jackie is amazing at what he does, if you are in the marke More

by Rmckee1218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Grand Prairie Ford responded

We're so happy to hear you had another fantastic experience with Jackie! Making the car buying process as easy as possible is what we strive for, and it sounds like Jackie delivered once again. We're thrilled you got the exact truck you wanted, even well ahead of schedule! Thank you for the high praise – we'll be sure to pass your kind words on to Jackie. If anyone is looking for a new Ford and wants an amazing experience, Jackie is definitely your guy! Thanks again for choosing us, and congratulations on your new truck!

April 13, 2024

Such a refreshing feeling coming from an awful experience at another dealership. So friendly here and such a clean facility. Got my dream truck 🤩 More

by corbin.stafford3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Grand Prairie Ford responded

We're so happy to hear your experience was a refreshing change, Corbin! We understand that car buying can sometimes be stressful, and we appreciate you trusting us after a negative experience elsewhere. At Grand Prairie Ford, we strive to create a welcoming and friendly environment for all our customers, and it sounds like we achieved that for you. We're also glad to hear our facility was clean and inviting! Congratulations on getting your dream truck – that's fantastic! We're thrilled we could play a part in helping you find the perfect vehicle. Welcome to the Grand Prairie Ford family!

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