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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.5
1,331 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,331 reviews

May 18, 2024

Jackie was the man! Made sure I got a deal I felt good about. They also gave me a respectable trade in on my car. More

by Jakekemna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024

Mr.Jackie Mercer was so grate very nice and got me the best deal I’m very grateful. He is excellent if I give him 100 stars. More

by ashleysemaj19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

Ron smith was an excellent salesperson. He is top of the line and is always courteous and kind. This is actually my fifth car I have bought from Ron smith. I can't thank him enough. More

by Deborah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Grand Prairie Ford responded

Wow, that's fantastic to hear! We're so grateful for your continued loyalty to Grand Prairie Ford, and especially to Ron Smith. Five cars is a testament to his excellent service, courtesy, and kindness. We'll be sure to pass on your kind words to Ron, he'll be thrilled to know he made such a positive impact.

Helpful
May 13, 2024

Jackie did an excellent job getting me into my new f250. Will diffentatley be back to purchase my next vehicle More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie did an excellent job helping you find your new F250. We appreciate your kind words and your future business! Jackie takes pride in making sure our customers drive away happy, and knowing they'll be back for their next vehicle is a true compliment. Thanks again for choosing us! We look forward to seeing you again in the future.

Helpful
May 11, 2024

The finance team was good. The sales team was awful. It took 6 hours to complete the process. I purchased my 1st car 40 years ago and have never been treated this way. They More

by sbwhite5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melissa Lang
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave a review about your recent experience. We are happy to hear the finance team provided a positive experience. At Grand Prairie Ford, we strive to provide a smooth and efficient car buying experience for all our customers. We understand your frustration with the time it took to complete the sales process and the tactics employed by the sales team. We sincerely apologize that your visit fell short of our standards. We value your business and your feedback. We are continuously working to improve our sales process and ensure our team members utilize ethical and respectful sales techniques. To ensure a comprehensive review of your experience and discuss how we can improve our sales process, we recommend contacting Joseph Coates directly at JCoates@grandprairieford.com. Joseph is our Customer Relations Manager and is committed to ensuring customer satisfaction. He would appreciate the opportunity to listen to your concerns in more detail and explore ways we can regain your trust. Thank you again for your feedback. We look forward to the opportunity to improve your perception of Grand Prairie Ford.

Helpful
May 10, 2024

Easy process from beginning to end. Everyone was responsive and helpful. Jackie was great to work with! More

by mistytx77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Grand Prairie Ford responded

Thank you for the positive review! We're happy to hear that your experience at Grand Prairie Ford was easy from beginning to end. A responsive and helpful team is important to us, and we're glad everyone you interacted with delivered exceptional service. It sounds like Jackie was particularly helpful – we'll be sure to pass on your kind words! We appreciate your business and look forward to seeing you again in the future!

Helpful
May 07, 2024

We were looking for a Maverick hybrid and GP Ford had one exactly as we wanted. Jackie did a great job explaining the car during a test drive. No high pressure at all. Jackie and GP Ford made the buying ex More

by harry.stroud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Grand Prairie Ford responded

Thank you for leaving such a fantastic review! We're thrilled to hear you found the exact Maverick hybrid you were looking for and that Jackie made the car buying experience enjoyable. At Grand Prairie Ford, we understand the importance of finding the right car and creating a stress-free buying process. We appreciate you recognizing that Jackie provided a clear explanation of the car's features during your test drive and avoided any high-pressure sales tactics. Finding an enthusiastic and informative salesperson like Jackie can truly make a difference in the car buying experience. We'll be sure to pass your kind words on to them! Congratulations on your new Maverick hybrid and thank you again for choosing Grand Prairie Ford! We look forward to seeing you again in the future for your service needs or perhaps to help you find the perfect car for someone else in your family!

Helpful
May 01, 2024

Jackie was very patient waiting for the best time for us to make our trade. He and management worked with us to get the right deal so we could take our new Explorer home. Took a little long once the deal wa More

by dwtshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Grand Prairie Ford responded

Thank you for choosing Grand Prairie Ford for your third vehicle – that means a lot to us! We're happy to hear Jackie was patient in working with you to find the right time for your trade-in and the perfect Explorer for your needs. It sounds like he, along with the management team, went the extra mile to get you a deal you're happy with. We appreciate your understanding that finalizing paperwork can sometimes take longer than expected. We're always looking for ways to streamline the process while maintaining accuracy. Congratulations on your new Explorer, and thank you again for your loyalty to Grand Prairie Ford!

Helpful
May 01, 2024

This has been one of the fastest and easiest purchases. Everyone from sales agent to the finance department definitely have the customers best interest in mind. More

by chanceandgabby48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Grand Prairie Ford responded

Wow, that's fantastic to hear! We strive to make the car buying process as fast, easy, and customer-focused as possible. We're thrilled to hear everyone from the sales agent to the finance department delivered on that promise. Finding the right car shouldn't be stressful, and it sounds like our team made your experience a breeze. Thank you for choosing Grand Prairie Ford!

Helpful
May 01, 2024

My experience was great. From my Sales Rep Jackie and the finance team they were able to get me in a new 2024 Explorer More

by dwtshelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Grand Prairie Ford responded

Congratulations on your brand new 2024 Explorer! We're thrilled to hear your experience was great. It sounds like Jackie and the finance team worked together seamlessly to get you into the perfect car. A new car is a big decision, and we're happy we could help you find the right fit. The 2024 Explorer is a fantastic choice – we're sure you'll love all the features. We look forward to seeing you again for your future service needs!

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