Go Kia West

Please note that 1 star is over and above what's deserved. There needs to be a "negative" star for this one. My recent year with this dealership has included quotes in bad faith. Double charging deserved. There needs to be a "negative" star for this one. My recent year with this dealership has included quotes in bad faith. Double charging for parts. Charging labour on a recall item, which wasn't fixed properly and continues to non functional. Has failed to follow up to fix their mistake for 6 months. The icing on the cake, calling my partner "a stupid women, who doesn't know about cars", loud enough in their conversation for all 3 women in the waiting area to hear. (Hey Kia West, she's a mechanic, you offered a job when we bought the car). This began for us in June when our engine was having issues. Thinking it's still under warranty after the engine recall. The brakes for the car also needed work. Which we were told that kia would not give us the car back without the brakes being changed. Knowing the brakes need work, we provided the rotors and pads already acquired. The Calipers were the part needed. Calipers are sold in sets of 2. We know this due to my partners time in the industry. A few days in, we got a phone call to tell us, that they needed to order a second set, because 1 of the calipers was the wrong size. Agreed to the delay, which cost me more time off my job that my car was needed for. Original quote, approx. $1300, which was consistent with our own estimates. When we returned, the charge was $2100, which included 2 charges for calipers. After a brief exchange, and a refusal to be ripped off. 1 set of calipers was dropped. Bringing it still to $1800. (By the way Kia west, we know you didn't do a proper brakes test drive. How, read below.) The car was returned, with fixed brakes and the engine still in distress. Unfixed. Having done just enough to get the engine light off. Car still sluggish and losing power on hills. (Unfixed and acting sluggish with in 3 blocks of your garage. You didn't do the legal test drive the new brakes, or you would have felt the engine was still not right.) On the second visit in August 2024. I made the appointment, along with yet another attempt to fix the engine. $900 dollars later, the car was returned with assurances that the engine was fixed and tested. Another lie on having test drove the fix. Agin with in 3 blocks, I called and reported the engine was still a problem. I was lucky enough to have a tow truck pass me and help tow it directly to kia west. Visit #3. I received a recall notice right after for my seat heaters. With another attempt to fix the engine. This is at the end of September. The day before my schedules appointment, the engine stalls out mid span on the Portman bridge. Luckily a great tow truck driver was crossing and helped me drop it off at the kia west. The next morning as I had to work, my partner attended to the service desk at kia west to go over ther paper work. After the initial exchange to get the paper work started, there was a waiting time while a consult was had with the manager and mechanic about the engine. Where a staff member was quoted in the conversation, "Doesn't that stupid women know that the engine and seat heaters are not connected to each other." Yes, kia west, she does know that. Being the only people there for engine trouble and seat heaters. It wasn't hard to figure out who they were speaking of. This time and another $1700 dollars later the major problem of the catalytic converter was finally fixed. Still has a C1 code on the engine and a cylinder isn't firing right. At this point, kia west has had enough chances with the engine fix. I know better now. Though with the seat heater recall, and reported within 14 days my last visit. I discovered the passenger side heater no longer works. It's been 6 months now. In late January and mid March 2025, I have been back to ask about my seat heaters being fixed with a promise that management would contact us to make arrangements. It's now April 2025. Still never heard from them. More

I have dealt with this dealership twice and it’s been very professional each time. Winston was a great person to deal with very kind and understanding the car I bought was four years old and we went over very professional each time. Winston was a great person to deal with very kind and understanding the car I bought was four years old and we went over everything. He was very helpful. We’ll go back to Kia the next time too. More

If anyone sees this review, I would recommend to look for DK at Kia west to get you a car. I went through number of dealers in Vancouver Honda, Lexus, BMW and Mercedes Benz and I am confident to say that DK DK at Kia west to get you a car. I went through number of dealers in Vancouver Honda, Lexus, BMW and Mercedes Benz and I am confident to say that DK at Go Kia West is by far most kind, thoughtful and honest of all I have met. I had difficult time last few years and I had to sell all my cars and couldn't afford them. Things got little better and I was at many other dealers but they were all not interested in getting me a car due to my situation. When I almost gave up and telling myself that one more try and done, DK reached me out. He asked me some questions and I did tell him that it is gonna be very hard to get me a car due to my credit. He did spent few days to find every possible way to get me a brand new vehicle and today I signed contract and came home with 2025 Seltos. If I could give him more than 5 stars, I would triple really. Thanks to DK for awesome experience and cheers to his passion and effort. And 100% I would go back to him for my next car. More

This dealership has no accountability. Sold me a broken unsafe car and hasn’t helped one bit. If you were affected make sure to report to VSA. This dealership won’t try to help at all. I w Sold me a broken unsafe car and hasn’t helped one bit. If you were affected make sure to report to VSA. This dealership won’t try to help at all. I was sold a Kia stinger with broken rear differential which they couldn’t diagnose themselves. They kept blaming my wheels and almost made me pay for brand new wheels. I’m glad I went to another Kia dealership to get it diagnosed under warranty and now I am getting the rear differential replaced. They just ignore my phone calls now and doesn’t even book me in for service anymore. It’s incredible how some people can have 0 accountability. More

The worst service! Won't respond to calls or texts lies constantly. My 2017 sportage (126,000kms) had total engine failure (known engine recall) I had the recal preform Won't respond to calls or texts lies constantly. My 2017 sportage (126,000kms) had total engine failure (known engine recall) I had the recal preformed. along with a lose of brakes on the freeway with my kids in the car after having my car towed they were supposed to send info to kia canada which they said they did apparently they lied. 3 weeks go by zero communication no response from them when we call and text. They are trying to screw us and not fix it due to having my father (a retired mechanic) do some oil changes. They know the engine is a problem and yet they won't do what's right! THE WORST. DON'T BUY FROM KIA WEST!!!! More

Bought a nice used vehicle from them with a 30 day warranty didn’t even get home tire light was on took to shop and the 2 back tire sensors were no good Kia shop had just deleted code so it came back warranty didn’t even get home tire light was on took to shop and the 2 back tire sensors were no good Kia shop had just deleted code so it came back on and they wanted me to catch a ferry to come all way back to there shop instead of saying take somewhere get it fixed and send us the bill 130 bucks so Iam not happy very very poor !!! More

Expeditious and pleasant vehicle purchase. After reading a plethora of reviews I worked with Fei and Shy. After reading a plethora of reviews I worked with Fei and Shy. More