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Gerald Subaru of Naperville - Service Center
Naperville, IL
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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91 Reviews of Gerald Subaru of Naperville - Service Center
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February 13, 2024
First bought the car and was brought home dirty. I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday ann I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday annd they didn’t even know I was coming , couldn’t find the appointment so after that was figured out and after 4 hours was told it was ready so I go to pick up , yes outside was cleaned but nothing was touched except for vacuuming on the inside . Tony apologized and said he would have it cleaned the right way and fill up my gas and drop it at my house . Well another 2 hours pass and they let me know they were on the way , I get it with no gas and still dirty , they couldn’t even clean the windows . I was going to start bringing it here for detail and maintenance but if they can’t even clean a car I’m scared to trust with mechanical issues . You would think a business that does so well would make sure the jobs are done the right way instead of half and filling the customers ears with words just to get them out the door. Never again More
by Brandychayo
Helpful October 18, 2023
Gerald Subaru has been my go to place for service/repairs for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the cus for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the customers who had been waiting for their cars’ repairs were all having a nice time, now that’s how you know it’s a good facility. I will say, recently their music in the lounge was a little funky, but if that’s the worst thing someone can say, I think you’re doing things right. More
by mwwendt
Employees Worked With
October 18, 2023
Trish explains the work being done on my car clearly, and communicates promptly about the car’s status. I ask for her to be my service advisor every time! communicates promptly about the car’s status. I ask for her to be my service advisor every time! More
by Kristi B
Employees Worked With
September 18, 2023
Excellent service from Trish Psvizzero in the service department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident wit department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident with our CROSSTREK. Trish per herself right in the middle between ourselves, our insurance company, the service and parts departments. She was wonderful. I would highly recommend her. More
by Nat
Employees Worked With
July 17, 2023
Very good technicians and excellent service. Trish is great and a pleasure to work with. Trish is great and a pleasure to work with. More
by randomharvest1957
Employees Worked With
July 17, 2023
Very good technicians. Always excellent service. Trish is great and a pleasure to work with. Always excellent service. Trish is great and a pleasure to work with. More
by randomharvest1957
Employees Worked With
June 27, 2023
Gerald Subaru of Naperville got me in for a last minute service appointment more than a week earlier than Grand Subaru could. They started on time, finished the work promptly and got me back on the road ag service appointment more than a week earlier than Grand Subaru could. They started on time, finished the work promptly and got me back on the road again. Thanks Gerald Subaru! Consider me a convert 😉 My manual transmission Impreza had been sporadically hesitating/stuttering during acceleration since I bought it new (from Grand, mind you) but it didn't feel reproducible enough to waste my time at a service department. Sometimes it felt like I was getting rear-ended when I pressed the gas. GERALD was able to get me in nearly a full week earlier than Grand to do the Subaru recommended ECU reprogramming (TSB 09-77-21R). So far, it feels like an improvement. Patricia 🥰“Trish” 😍Svizzero went the extra mile💯🤩⭐️🌟 as my service advisor to explain what was happening to my car and worked with me on the invoice. Literally, I have never in my life been this impressed by a dealer service department ✔️. I may even come back here for a oil change. 🤣 More
by Adam S
Employees Worked With
August 08, 2022
Do Not go here for service - I purchased my 2022 Outback Wilderness in February of this year - I drive alot and have 24,000 miles on the vehicle. I have brought it back for service on 4 occasions and made Wilderness in February of this year - I drive alot and have 24,000 miles on the vehicle. I have brought it back for service on 4 occasions and made a very simple request each time. I have back issues, I explain that to the service advisor and ask that they notify the porter and mechanic NOT to adjust the drivers seat. The OBW does not have memory seating and due to my back issues I have it set in a comfortable position for ME - the owner and driver of the car. Not for the porter or mechanic that will spend 60 seconds driving the car. On three previous visits I made the request and when I picked up my car the seat was moved as far forward as it would go - last Friday I made the same request, the advisor, Rudy Burkhalter, said he informed the porter and mechanic, he showed me a note on the work ticket "DO NOT MOVE SEAT" large black letters and hi-lited in yellow - I pick up my vehicle and SURPRISE - the seat was moved again. I went to the "command" center located in the showroom to quietly voice my displeasure, I didn't get an "I'm sorry" - I get "They do that all the time to me". So, I wonder if something so simple is dismissed, how do I know the mechanic is qualified to work on my car? If he cannot read and comprehend the statement "DO NOT MOVE SEAT" how do I know he is capable to complete the maintenance tasks to keep my car on the road. When I purchased my OBW I saw that Gerald was the # 2 dealer in Illinois and now they are # 4 - and with the way they treat their customers I see that slide continuing. Oh, and don't try to get a Saturday appointment, check their schedule, they are booked until the end of 2022 - NO APPOINTMENTS on a weekend - so they expect you to take time off from your job to get your vehicle serviced. Check any of the other dealers on this list, Saturday appointments are ALWAYS available. Gerald Subaru just doesn't get it and I can find other Subaru service locations that are much closer to my home - I was going to Gerald as I had planned to purchase my next vehicle from them, not now, looks like Grand or Brilliance Subaru will shortly have a new customer. More
by Liposcak
September 21, 2021
General Manager - Nino McMorris, From an EOF veteran and loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal cust loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal customer. It will come as no surprise when you respond to this review with the same arrogance you displayed in the Gerald Subaru office less than 24 hours ago. Designated as “leader” of an exclusively customer centric business, never have I met a more incompetent, disrespectful, patronizing, out of touch, arrogant, and self-absorbed manager. It’s apparent that my age was enough justification in your brain to treat me as though my problems were not worth your time. 5600 dollars. 5600 dollars is what I was forced to pay for damage that was mutually agreed was not my fault. 5600 dollars of revenue in your pocket and you couldn’t even communicate your appreciation for my business. In fact, you patronized me by calling me “bud”, and “buddy” even after I told you my name, and expressed my dissatisfaction with your pet names. Don’t worry, I don’t take it personally. I don’t take it personally because it’s a clear indicator of your character and unfitting role as a leader. The shoes are too big Nino, they don’t fit. Find a job where you can treat people terribly and get away with it because a customer should never be treated the way you treated me. As the other dissatisfied customer behind me said, “you’d think you’re paying me”. Surprise though, it doesn’t stop there. I paid the 5600 dollars and drove off the lot unsatisfied with the vehicle you just “fixed”. 5 miles down the road the oil pressure light turned on. Mind you, this is what the car was IN THE SHOP FOR. Of course though Nino, after returning 20 minutes later with the car that had just been in the shop for 2 months, and after you treating me like an undeserving customer, you still could not muster up the humility to apologize for an improper fix and wasting my time. Your pride was more important, which is actually kind of the story today. In a business that is supposed to put the customer first, the leader of the building finds it more important to walk out with his pride intact than take care of the customer. And trust me, it’s clearly reflected by the attitude of everyone else in the building. From one leader to another, the behavior you’ve displayed will continue to roll downhill and eventually it will get to the people that deal with customers everyday. Under your leadership, this building will lose its loyal customer base, if not already. Certainly though, it has lost mine. Rest assured, you are not done with me, as I am not with you. This wrong will be righted. To end on a good note, and completely unrelated to your inability as a leader, you have one good thing going for you and it’s Rudy Burkhalter. If you lose him you lose a majority of your customer base. You better hold him close and take care of him because if he ever left, so would every ounce of loyalty in your establishment. Respectfully, 27 year old idiot, and not-so-proud owner of a Subaru. More
by MattAndrew
Employees Worked With
Other Employees :
Rudy Burkhalter
March 31, 2021
I wanted to thank Ricardo Rodriguez who sold me a car 3 years ago because he still contacts me to see if I’m doing well with my vehicle and recently directed me with getting help to change a flat tire. I c years ago because he still contacts me to see if I’m doing well with my vehicle and recently directed me with getting help to change a flat tire. I called him because he always said he could help. I feel like I am a part of the Gerald Subaru family. More
by MAS
Employees Worked With
Rudy Burkhalter
