Gatorland Toyota - Service Center

I brought my car in for a seat repair. The cable broke to my rear seat lever, at a pervious appointment this was diagnosed and the part was ordered. On this day I arrived at 8am to have my The cable broke to my rear seat lever, at a pervious appointment this was diagnosed and the part was ordered. On this day I arrived at 8am to have my seat fixed. 2 hours later, I was told my car was done, I was brought to the register, and paid. I waited 8 minutes and my car never appeared. Then the service rep came to me to tell me my car wouldn't start and was giving off multiple error codes. I have never had an issue with my car, and since only a seat lever was to be worked on, there should have been no reason for my car to be dead. This was at 10:38am. I requested that they find out why it was dead and why it was spitting out error codes. I wanted to know what in the world the mechanic did to my car. Again I was not having any issues prior to this appointment other than my seat lever wasn't working correctly. I kept being told that my battery just died, and that this is something that normally happens at this dealership?. I was told that I needed to replace the battery to be able to leave. I was told a price for the battery, went to the register and the price was significantly more, I was told that the battery I wanted was out of stock.....you think they would have come to me to tell me this prior to installing it.....they also included a $24 shop supply fee? At this point the battery is already in my car, and I have no choice but to pay. I did pay for this bill simply so I could leave. Very frustrating experience, I constantly felt taken advantage of. If I could have drive my car off the lot, I would have rather called on my AAA membership and had them meet me anywhere to replace the battery, I would have saved a significant amount of money and time (I did not leave the dealership until after 3pm) as well as would have given money to a more deserving company that treats their clients much better....I don't believe my $848 total was money well spent, and next time will be going anywhere else I can find, I do not enjoy working with people that take advantage of others. More

My check engine light came on a month ago, so along with my routine scheduled maintenance I wanted that checked out. Immediately after picking up the car from the service center, the light was still on. I t my routine scheduled maintenance I wanted that checked out. Immediately after picking up the car from the service center, the light was still on. I turned around and brought the car back to Nancy Voss (who is terrific to work with). She used a tester to check for a problem but found nothing, and thought it might be dirt in the fuel. She turned the light off. When I got home, the light came back on, so two days later we brought the can back to the service center again. This time, the tech charged over $100 to "clean the throttle" to "fix" the problem. An hour later, the light came back on. ($100 and our time wasted.) We stopped by an Auto Zone for another diagnostic test and the problem was identified as the mass air flow sensor. Needless to say, I've lost confidence in the Toyota service center and (after years of being a loyal customer) will no be bringing my 2005 Camry back. More