Gateway Toyota
Edmonton, AB
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766 Reviews of Gateway Toyota
Started good but end sourly My experience started very good. Troy and my shuttle driver Dale is always a pleasure to deal with. They are always cheerful, knowledgeable and great My experience started very good. Troy and my shuttle driver Dale is always a pleasure to deal with. They are always cheerful, knowledgeable and great to interact with. However my experience soon turned sour as it seem extremely difficult to get an update on my vehicle when I called at 3:15pm. To get a simple answer if my vehicle was ready or not required apparently 3 phone calls, numerous transfer to different people even though I called specifically the service department, and 2 instances of being hanged up on. When I arrived to pick up my car, the service and parts department were closed. There was no direction on where to pay and get my keys, when I finally got to the receptionist, she was not able to give me the promotional item to redeem my coupon as apparently all the promotional items are so precious they get locked up only in the parts department. This was the 2nd year I wasn't able to redeem an item as last year, you ran out. Therefore since at this rate the promotional item coupons are basically useless, please stop spamming my mailbox with them. My husband also had a terrible experience a few weeks ago with his service. We have 3 cars and drive across the city to have all 3 vehicles to be serviced at Gateway regularly. The experience used to be fantastic from start to end but now from our last 2 bad services we will be definitely looking to go elsewhere from now on. Though I love dealing with 2 of your employees, however sadly its not enough to stay. More
Fantastic fast and convenient service Troy was amazing. He got our vehicle in to fix an emergency issue. Great service and a fair price. He called when the job was completed and went throu Troy was amazing. He got our vehicle in to fix an emergency issue. Great service and a fair price. He called when the job was completed and went through exactly what the problem was and he even took photos for us to see. More
Continuous satisfactory service and assistance. WELL WORTH THE LONG DRIVE! I purchased my vehicle from Gateway Toyota in Edmonton, AB, approximately 5 years ago. I travel 4 1/2 hours for regular ma WELL WORTH THE LONG DRIVE! I purchased my vehicle from Gateway Toyota in Edmonton, AB, approximately 5 years ago. I travel 4 1/2 hours for regular maintenance and excellent service to keep my vehicle in top condition. I always find the employees who check my vehicle in for service to be friendly and very knowledgeable. They never do additional work that may be needed on my vehicle without confirming with me first. I would recommend this dealership to all my friends and associates. Thanks to all for making me feel at ease about the condition of my vehicle between my maintenance check-ups. Bev Boman More
EXCELLENT SERVICE Purchased 2005 Camry at Gateway Toyota. Have received prompt, helpful and knowledgeable service for 9 non stop years and have always been very satisf Purchased 2005 Camry at Gateway Toyota. Have received prompt, helpful and knowledgeable service for 9 non stop years and have always been very satisfied. Will continue dealing with Gateway. More
Tire repair I went to the service department without an appointment to see if they would be able to repair my tire. I had a slow leak. It is a very busy time of t I went to the service department without an appointment to see if they would be able to repair my tire. I had a slow leak. It is a very busy time of the year for tire work in Edmonton right now and I was very pleasantly surprised when they told me it would be no problem to repair it today. I was in and out of the dealership in under two hours! Remarkable without an appointment. Troy, the service advisor I dealt with, greeted me and was very friendly and courteous. I have had Troy be my service rep on many occasions and have always been very satisfied with him. More
Excellent service I phoned 4 places for a windshield and Gateway was the cheapest. This is the second windshield I have purchased through them and have been very happy. I phoned 4 places for a windshield and Gateway was the cheapest. This is the second windshield I have purchased through them and have been very happy. More
Excellent and quick service As soon as I arrived I received the service that I required. I have been dealing with this dealership for 12 years non stop and have always been very As soon as I arrived I received the service that I required. I have been dealing with this dealership for 12 years non stop and have always been very satisfied. George More
Only place to take my vehicle! I never fear they are overcharging or doing more than is necessary. They have reasonable prices for oil changes (and they wash my car!), and they are I never fear they are overcharging or doing more than is necessary. They have reasonable prices for oil changes (and they wash my car!), and they are efficient with their time when diagnosing and fixing problems. I really appreciate the excellent customer service here. More
I am pleased & staisfied with the service of Gateway Toyota I strongly recommend Gateway Toyota dealer for service, maintenance and buying a new car. Gateway Toyota provides the highest level of technical an I strongly recommend Gateway Toyota dealer for service, maintenance and buying a new car. Gateway Toyota provides the highest level of technical and customer services I have ever experienced. Ruthi Sherman coordinated a maintenance on my car. She provided me an accurate cost estimation, time schedule and technical information. She is one of the most professional agent I have ever met. I just want to say "Thank you, Ruthi. You are the best." More
Service of Yaris and Highlander October 13 and 15 Excellent, friendly and timely service. I find the people at Gateway honest, helpful and knowledgeable. It is always a pleasure working with represent Excellent, friendly and timely service. I find the people at Gateway honest, helpful and knowledgeable. It is always a pleasure working with representatives, especially Troy Vinthers. . The service centre is nice and roomy and their transport service excellent More