Gateway Toyota
Edmonton, AB
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768 Reviews of Gateway Toyota
Prompt service, reasonable charges and excellent customer se I came to the agency one day and Troy answered all my questions. My Rav4 key was to be replaced. He gave me the price and booked an appointment. I was I came to the agency one day and Troy answered all my questions. My Rav4 key was to be replaced. He gave me the price and booked an appointment. I was greeted very nicely by Mr Todd Pringle. He gave me the time anx the vehicle was ready to go. More
Oil change tire repair The staff are efficient and very friendly. They provide excellent advise and are very helpful when asked questions concerning the vehicle. They ensure The staff are efficient and very friendly. They provide excellent advise and are very helpful when asked questions concerning the vehicle. They ensured that all proper checks and maintenance were done as needed while consulting me on what had to be done (excellent communicators with a very good knowledge base) More
service, parts, drivers,mechanics service is excellent all staff are helpful and they know their productst hey are all well trained parts people are knowledgeable and give sound advis service is excellent all staff are helpful and they know their productst hey are all well trained parts people are knowledgeable and give sound advise shuttle drives are safe and polite I want to say thank you to the mechanics if it wasn't for them the others may not have a job right? every single time my suv runs like a top. I am not afliliated with toyota in any way just appreciate a great product More
Happy customer Extremely smooth process of regular scheduled maintenance. Booked the service online and confirmed via e-mail with Diane C. Dropped off my vehicle a Extremely smooth process of regular scheduled maintenance. Booked the service online and confirmed via e-mail with Diane C. Dropped off my vehicle at the pre-arranged time and was met by Troy. Reviewed the maintenance and recall item and it wasn't long before I was in a shuttle back to my office. Troy called back at the estimated completion time and I was told my vehicle was ready and it was another quick shuttle ride back to pick up my vehicle. I appreciated that the technician that worked on my vehicle also reviewed some items with me and that I was e-mailed a copy of the invoice before I was even picked up by the shuttle. Thanks! There's a great team here. More
Fabulous! I dealt with Todd om Monday Feb 15, 2016, he was very knowledgeable, friendly, helpful, personable and took the time to answer all my questions! It w I dealt with Todd om Monday Feb 15, 2016, he was very knowledgeable, friendly, helpful, personable and took the time to answer all my questions! It was a fantastic experience! More
Another Great Experience Troy never seizes to amaze me. My vehicle went in for a regular oil change and to my surprise, my right axel needed replacing. As a safety precautio Troy never seizes to amaze me. My vehicle went in for a regular oil change and to my surprise, my right axel needed replacing. As a safety precaution, Troy called to let me know the hazards of not replacing it and well...needless to say, my vehicle is at 100% again. I trust Troy with every recommendation he gives me and he has never failed me. Troy is the reason why I recommend Gateway Toyota to all my friends and family. More
Most excellent Gateway always provides me with the highest level of service from the service department, to sales, parts and finance. Truly one of the better dealers Gateway always provides me with the highest level of service from the service department, to sales, parts and finance. Truly one of the better dealerships out there. Recently I purchased a brand new 2016 Tacoma and they delivered, after a slight mix up to which they stepped up to the plate on to correct, the exact truck I wanted. I am thrilled with it and the experience! More
Great friendly and quick service, easy to wait in the coffee lounge with free wifi and was given estimate of time to wait and it was quicker service, easy to wait in the coffee lounge with free wifi and was given estimate of time to wait and it was quicker More
trustworthy dealership I found the service advisor Troy was very professional, courteous, knowledgable & respectful when advising for suggested & necessary services to my Si I found the service advisor Troy was very professional, courteous, knowledgable & respectful when advising for suggested & necessary services to my Sienna. Is it upselling? Probably, but necessary to protect my investment for the long run, even though I am on the thrifty side. More
Not the service I was expecting I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not th I had bought a vehicle with them previously and had a wonderful experience, so I went back years later to buy my next car. Sadly the service is not the same. Too many people got involved in the sale and promises were made that I was told had been approved by the manager, but hadn't - too many cooks in the kitchen. When it came time to sign the papers, I was told that what had been promised couldn't be delivered - very unprofessional and surprising based on my previous experience. If I had been left to deal with the one rep and the one manager - they could have saved a lot of confusion, my trust in their dealership, and the sale. I felt bad for Dan and Jay, because they were left to deal with the mess the other sales rep created for them - and my expectations that they now couldn't meet. At the end of the day mistakes were made, but they weren't mine- as a customer I asked all the questions and got answers to what I was looking for - so as a dealership you should have delivered on what was promised despite the miscommunication between your own staff. More