Gary Moe Hyundai

Terrible Service. Damaged vehicle after taking it for months Damaged the car. Refused to acknowledge damage was done by them. Had the car for months and then gave less then 24 hours to return the rental. They cl Damaged the car. Refused to acknowledge damage was done by them. Had the car for months and then gave less then 24 hours to return the rental. They claim to have an honesty policy that trumps customer service. I do NOT recommend this establishment to anyone. Unprofessional and incompetent. More

Don't expect them to have parts when you need them Hard to believe that with the number of Santa Fe vehicles that they have sold that they can't stock a simple thing like wheel bearings and tell me the Hard to believe that with the number of Santa Fe vehicles that they have sold that they can't stock a simple thing like wheel bearings and tell me they are now back ordered and can not even give me a promise date when they will be available. They are on a boat on the water is all they can tell me. The service department has had three chances to fix the blind side detectors and they still don't work. I definitely would not recommend this dealership.I called a dealer in Edmonton and they have no problem stocking these parts Very Very disappointed to say the least as my car sits and I am not able to drive it. SHOP ELSEWHERE!,,, More

Unhelpful If I could give these people less than one star I would. They sold my friend her first car which has turned out to be a piece of crap. It was used whi If I could give these people less than one star I would. They sold my friend her first car which has turned out to be a piece of crap. It was used which may always be a risk but it had been in a car accident with thousands of dollars worth of damage which she was not told about before she purchased the car. They didn't want to do anything to help her. Now she's stuck with a car that is constantly giving her problems. I'm looking to buy a new car soon and this place is the last place I would come to. I'd rather walk. More

Very dishonest. Paid $11,000 for a used car from them and was told it had a 30 day "bumper-bumper" warrant. Took 3 days to actually get the vehicle after paying in fu Paid $11,000 for a used car from them and was told it had a 30 day "bumper-bumper" warrant. Took 3 days to actually get the vehicle after paying in full. Had a damaged bumper that was not damaged when we looked at vehicle, was told they would fix it. Took the car in to get fixed, was told they wouldn't warranty it. Twenty three days later, warning lights came on , pulled over, turned car off, zero battery power left. Talked to dealer, after waiting hours they send a guy to boost it , wouldn't stay running. Had to have car towed to shop, dealer wouldn't pay tow bill. Next day they say the alternator is shot and they won't warranty it. Basically nothing but dishonesty from the minute we stepped in their door! Do not deal with these guys. Just want your money, honesty and customer satisfaction is of no importance More

disappointed I came there for my change oil l,my appoinment is 3 pm,i came early 15 minutes before 3, i wait for 1 1/2 hour,until the power is out,,and they just t I came there for my change oil l,my appoinment is 3 pm,i came early 15 minutes before 3, i wait for 1 1/2 hour,until the power is out,,and they just told me to rebook my appointment because of the power,and its just 10 minutes when the power was off,and didn't do anything in my car for 1 1/2 hour,,i wait for nothing.. More

Awful service department Was quoted $800 For a repair, ended up with $1150 bill. Had to put my own replacement fuel cap on because they "didn't have time" even tho I extended Was quoted $800 For a repair, ended up with $1150 bill. Had to put my own replacement fuel cap on because they "didn't have time" even tho I extended my pick up time 3 hours... Was told the car was in perfect condition other then the repaired issue.. 3 days later same issue, called to book an appointment, service manager was extremely rude, take car in anyways as I'm not paying for another diagnoses, only to be told they "missed" a damage emission canister and provided my with a quote for $900 to fix... would probably end up another 1200.... worst service ever, and rude!!! Would never recommend to anyone!! Would rate in the negatives if possible!! More

Service Rip Off Buying the vehicle was easy enough and the sales manager was willing to negotiate since it was month end. Then the gong show started. Their service de Buying the vehicle was easy enough and the sales manager was willing to negotiate since it was month end. Then the gong show started. Their service department is a complete joke. They attempt to get you to pay 156 dollars for a simple oil change. Plus a charge for shop supplies. But hey they have a nebulous name for it called Service 1. No detail on what exactly is involved with a Service 1 until pressed on the subject. And when informed of what a Service 1 entailed it is the exact same thing minute lube does. I also called another Gary Moe dealership (Mazda) and asked what they would charge for an oil change in my new Santa Fe. I was quoted $59.00. I asked what exactly they did for that $59. The exact same thing as the 156 dollar Service 1. They also have pricier options (Service 2 and Service 3) that the service desk person will decide for you which to take based on your mileage. I'm sure they sucker a lot of people with this and will likely tell them that they must come here or their 8 year warranty is void. Which could not be further from the truth. It states in the owner's manual that as along as the service schedule as laid out in the owner's manual is followed it does not matter where your vehicle is serviced. Don't fall for their xx folks. I won't again. More

Parts department Parts advisor Joe lacks experience and knowledge. Because of him we are out $250. From what we heard from previous employees of this place it happens Parts advisor Joe lacks experience and knowledge. Because of him we are out $250. From what we heard from previous employees of this place it happens too many times to other clients as well. Why would you even employ people like him anyways. '0' rating on him. Quit your job dude. More

Excellent service every time I take my Santa Fe XL to have y recommend service, the staff are super friendly and love the free car wash even just to check my tire press every time I take my Santa Fe XL to have y recommend service, the staff are super friendly and love the free car wash even just to check my tire pressure they wash y Santa Fe. More

Hyundai has been the best buying experience yet. Shopping with Gary Moe has been th best buying experience I have ever had in any industry. I love Gary Moe Hyundai, I will never shop anywhere else. Shopping with Gary Moe has been th best buying experience I have ever had in any industry. I love Gary Moe Hyundai, I will never shop anywhere else. More