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GD Coates Suzuki

425 Dunlop Street West , Barrie, Ontario L4N 1C3
Sales: (705) 728-2422

Makes: Service Center|Suzuki
 
Good
50% Recommend

Overall Rating 3.5

5 Lifetime Reviews

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GD Coates Suzuki
5 Lifetime Reviews
GD Coates Suzuki Info
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5 Dealership Reviews
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Reason For Visit
Sales (Used)

"They say one thing and do another"

Friend was looking at buying an affordable used vehicle, by trading in her luxury vehicle. She explained her situation that she still had a lien on her vehicle and that she needed to be able to be clear of this lien in order to purchase this vehicle as she didn't have the means to be paying for a new vehicle and pay the remainder of the lien, sale person mr. Ted Thorn understood and stated so. He did a vehicle check and came back and offered a certain amount for a trade it. My friend then gave him the amount of what was left owing on the vehicle. we asked him if the trade in amount was in addition to paying off the lien, he hesitated a bit and said yes they could do that. so in order that we were clear I asked him if then the trade in value was the amount of the lien plus the amount he came back to us with, he agreed. Then once documentations were being started and we got the amount the payments would be we could not understand why the bi-weekly payments were so high, he assured us the numbers were right never telling us that he had rolled the existing lien to her vehicle back into the price. I know this is standard practice for car dealerships but that was not the agreement that was agreed upon with the sale guys. When the day the trade was being done my friend went to finalize the deal, the documentation had an additional $7000.00 added to the sales price of the car and $7000 added to the trade it value that confused her being that she is not a numbers person. She asked to have it explained and after several times trying to understand what was done on the paperwork Mr. Jones was beginning to get irritated with my friend. With all the numbers being added and subtracted on the bill of sales for paperwork purposes and not having been explained what each number down the line being explained to her so she completely understood the amount that she was actually paying. The end amount of the paper work was over $41,000.00 for a 2011 vehicle with over 125,000 km on it. The price of the vehicle was $ 23 736.00 and she ended up with an ending cost of over $34,000. For the sake of all things that are good in this world she could have purchased a brand new 2014 to fit her need and would still come out with less of a bi-weekly payment. She called me the following morning to go over the paperwork because she felt that there was something wrong and was very upset. When called to discuss this with them, they were rude and defensive and denied what they had said to both of us on the first visit. She would have never agreed to trade her luxury vehicle for only a $5000 trade in when it was evidently worth far more than that. She was absolutely taken advantage of and I would never recommend this dealership to anyone.

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2
Customer Service
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Overall Experience

Employees dealt with

Ted Thorn and Duane Jones


Reason For Visit
Sales (Used)

"This was the first time I was treated like a valuable..."

This was the first time I was treated like a valuable customer. I am a female and have always been lied to by dealerships and mechanics and still feel I was not lied to. Gord had me look all around the car for damages, scrapes etc. and told me about the drivers seat ability to lift me up higher so I did not have to use a pillow, thank you. I rate this company now because I have had my used vehicle for a 1.5 years and have had no problems and the prices are very good.

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2
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Employees dealt with

Gord


Reason For Visit
Sales (Used)

"The customer service that I recived when I purchased my..."

The customer service that I recived when I purchased my vehicle 2 years ago was disgraceful. The man I dealt with was rude, and unproffesional when answering my questions. 1 day after I drove the car home the windsheild crack that was the size of pea cracked the entire wind sheild and the dealership refused to fix it stating that they had not noticed it, even though it was mentioned in their report. I have had nothing but problems with the car since I bought it. Overall it was a bad experiance.

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6
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Employees dealt with

Not sure


Reason For Visit
Sales (New)

"I have purchased two Suzuki vehicles from this dealer so..."

I have purchased two Suzuki vehicles from this dealer so far, a 2001 XL-7 and a 2006 XL-7. Both times I purchased them for a very good price, received good value for my trade-in and received excellent customer service. The sales person was knowledgeable about the product and was straightforward, honest and friendly. I dealt with him for both purchases and would deal with him again. Both vehicles were lightly used when I purchased them and have been very reliable, with no defects or issues that were not disclosed to me at time of sale. The service department is friendly, knowledgeable about the product, does not suggest unnecessary maintenance and is honest when reporting to me on work required and changes in work scope. I have had 95% of my regular maintenance performed there because of their service, and I live 50km away. I have never had to return to the shop due to mistakes - it has always been done right the first time. The only minor issue that I have with the service department is that if they need to replace anything other than a standard wear item, they may not have the part in stock. I have had to return after an initial visit because the part was not available. Personally, I don't mind this too much because I consider it a small price to pay for reliable service, but others may not think so. Overall, my experience with GD Coates has been excellent over the last 10 years, and I would recommend them to anybody.

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3
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Quality of Work
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Overall Experience

Employees dealt with

Dan Snow, Darryl Dyck, Brian Coates


Reason For Visit
Sales (Used)

"Since purchasing a used vehicle in January 2011, I have..."

Since purchasing a used vehicle in January 2011, I have had nothing but problems. It's an exiting issue with the transmission. I have been dealing with OMVIC with no resolution offered. The Dealership is unwilling to correct the existing transmission problem. I now have a vehicle that should not be driven, no help from the Dealer, and not much help from any instituion, MFG., to resolve this problem. I am out of pocket getting the rest of the vehicle inspected, using extra gas due to improper function of the engine, and constant follow up with the various organizations I am dealing with to seek help. I've wasted time, money and effort in pursuing this problem. I feel like I have really been taken and ripped off! The GSM has basically washed his hands of it all, and I still have to deal with the transmission problem. It was established by OMVIC that it was a valid problem, however the dealer has all the rights and laws in their favour! Poor customer service, terrible reprsentation of Vehicles, along with many others who have had various problems and issues with this same dealership, only to find out they've been had! I found many new complaints online about this dealership. Unfortunately it makes all Dealers look bad, when buying new or used, to be representated by a company like GD Coates Suzuki in buying new or a used vehicle! Buyer Beware is certainly an understatement!

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8
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Employees dealt with

Ted Thorn/Sales Rep, Martin Woods/GSM
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