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Freedom Ford
Edmonton, AB
1,849 Reviews
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1,849 Reviews of Freedom Ford
July 26, 2016
New Ruby 2.0 purchase Sales were great and accomidating. They also listen to what the customers are in the market for. Then the sales team was prompt on searching for what Sales were great and accomidating. They also listen to what the customers are in the market for. Then the sales team was prompt on searching for what the customer asked for. Freedom Ford is a friendly, relaxed, type of place, that makes a customer feel welcomed. The Ladies in finance where fun and easy to deal with. Jenn was fun, and funny. Which totally makes the paper work signing and ect.. Alot less bland and boring. More
by GEOFFREINITZ
Verified CustomerEmployees Worked With
Jen London, Arvind Gupta
Helpful July 22, 2016
Great I had a recalled part that they changed for free of course and had my 5 point inspection which comes with my extended care plan. I really appreciate I had a recalled part that they changed for free of course and had my 5 point inspection which comes with my extended care plan. I really appreciate the shuttle service when my car is in the shop. Wounderful experience and happy to go back. More
by PAX4U
Employees Worked With
Blair Philips
July 22, 2016
SVT dealer? Really?? I decided back in the spring of 2015 to have set of FRPP 3:73 ring and pinion gear set installed on my 2009 Mustang GT. The work was done,and I pic I decided back in the spring of 2015 to have set of FRPP 3:73 ring and pinion gear set installed on my 2009 Mustang GT. The work was done,and I picked up the car. After a few weeks, I noticed a whining coming from the differential. I decided to let it go for a few weeks to see if it would go away. It did not. I am a long distance truck driver so my ability to schedule getting work done is difficult. I went to the dealership and spoke to Heath( performance parts specialist) in parts about it, and was told I should go and talk to service about it. I did,but again, because of my job, I was unable to get my car in. The end of the summer season ended and put my car in storage for the winter. I went back to the dealership and explained that my car was put away and wouldn't be able to bring my car in until spring. Again I was told to tell a service writer about it, so they could make note of the situation. I don't think that was done. June of 2016 I took my car in for a service,and to get this situation remedied. They did my service, and told me I had no warranty on my gear set and the labor to install them. I then spoke to Clarence the service manager,and told him of my situation. He said he would look after it. So I took the car back on July 4 2016. I had to buy another gear set( I still haven't heard if that was really necessary or not) because they suspected that the first set purchased was probably" out of spec". It took them 7 days to get the new set in and set up properly. 7 days?!?! Really?!?! I was assuredback, in June of 2015 , that Freedom had done dozens and dozens of these installations and that they knew what they were doing. Granted they didn't bill me for the 28++ hours of labor, but still don't understand why had to buy another set of gears. Why couldn't the properly set up the first set? The first time?? FYI: I have purchased 3 vehicles from this dealership over the last 8 years. But I am not going to be doing any more business with Freedom after this fiasco!!! I might add your service people and performance parts people need to be upfront with customers. If they had been upfront with me back in June 2015, I would have never gone forward with this installation. More
by ads_highlander
Employees Worked With
Dan Gilewich, Courtney Dehod, Cori Slute
July 21, 2016
Great Service Roxanne was very professional and pleasant to deal with. We are taking another vehicle in next week and trust the same service will be met. Roxanne was very professional and pleasant to deal with. We are taking another vehicle in next week and trust the same service will be met. More
by rohalloran
Employees Worked With
Roxanne Autor
July 21, 2016
Great Service Roxanne was very helpful and efficient. Everything was explained and done well. She had a great attitude. My mother is getting on in years so it's alw Roxanne was very helpful and efficient. Everything was explained and done well. She had a great attitude. My mother is getting on in years so it's always nice to be helped by someone who will take the time to work with her. More
by marogge
Employees Worked With
Roxanne Autor
July 21, 2016
Great service great staff Always enjoy bringing my Escape in to Freedom, easy for me to get here plus the staff is great. The vehicle has been good so just regular maintenance Always enjoy bringing my Escape in to Freedom, easy for me to get here plus the staff is great. The vehicle has been good so just regular maintenance visits. The shuttle service is very convenient. Thanks Roxanne! More
by marlon.monfries
Employees Worked With
Roxanne Autor
July 20, 2016
Efficient. Called for an appointment, got one the same day. Appointment was on time. Vehicle was ready when they said. The Payment process was quick and customer Called for an appointment, got one the same day. Appointment was on time. Vehicle was ready when they said. The Payment process was quick and customer service agent was very informative. More
by stasiukd
Employees Worked With
Courtney Dehod
July 20, 2016
Great service I've been dealing with Freedom Ford for two years, my service appointments are always made convinient and accommodate me well. Cori Slute is a pleasur I've been dealing with Freedom Ford for two years, my service appointments are always made convinient and accommodate me well. Cori Slute is a pleasure to deal with, and I will absolutely return when necessary. More
by kevinhandy
Employees Worked With
Cori Slute
July 20, 2016
truck issues so the poeple are nice and patient roxanne was a helpful lady and the mechanic grant was understanding But the service seem to lack in problem solvin so the poeple are nice and patient roxanne was a helpful lady and the mechanic grant was understanding But the service seem to lack in problem solving of a noise and i felt that if they found something that wasnt factory they used it as a scape goat after telling me my truck ran perfect but made the noise then i pointed out my pipes then they said oh well your truck is running abnormally do to aftermarket pipe so bought factory ones then still made the noise... Brought it back and then they said it was my cat back exhuast so did what the mechanic suggested tighten everything still made the noise.. Took it off and still made the noise... And after being in for nearly a month they tell me its all factory sounds considering they said it wasnt a normal sound so i am still in the same boat as i started ... Just not happy with the problem fix.lack of .that costed parts money and my time as well as still having to make do with payments overall not very satisfied More
by Andrew
Employees Worked With
grant daily, Roxanne Autor
July 20, 2016
Thank you, Freedom Ford! As usual, my service at Freedom Ford was done correctly and efficiently. Freedom Ford has been my 'go to' service center for the past 25 years! It's As usual, my service at Freedom Ford was done correctly and efficiently. Freedom Ford has been my 'go to' service center for the past 25 years! It's close to home, and any repairs are always done right!! Why would I go anywhere else??? More
by DS
Employees Worked With
Courtney Dehod
